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Store Assistant Manager - Hillsboro job

FedExWashington County, OR
FedEx jobs

Company

Salary

Skills

Company Description

Holding company FedEx hopes its package of subsidiaries will keep delivering significant market share. Its FedEx Express unit is the world's #1 express transportation provider, delivering about 3.5 million packages daily to more than 220 countries and territories from about 2,000 FedEx Office shops. It maintains a fleet of about 690 aircraft and more than 50,000 motor vehicles and trailers. To complement the express delivery business, FedEx Ground provides small-package ground delivery in North America, and less-than-truckload (LTL) carrier FedEx Freight hauls larger shipments. FedEx Office stores offer a variety of document-related and other business services and serve as retail hubs for other FedEx units.

Job Description

Job Number: 1957047BR Employment Type: Regular Full-Time Job Category: Retail Shift: Any Region: 038 : Northwest Address Line 1: 2293 NW 185th Ave City: Hillsboro State: Oregon Zip Code: 97124 Position Summary Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes. Manages store in the absence of the store manager. The store assistant manager is required to perform all functions normally performed by the team member General Duties and Responsibilities (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers Evaluates the efficiency and productivity of team members in creating positive customer experiences If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment Establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered Provides training and development of team members on assigned shifts by monitoring goals and providing feedback Interviews job applicants, complies with all company hiring policies and assists store manager with the hiring of team members Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed Oversees shipping related services and activities Responsible for communication with the store manager and team members on daily/weekly/monthly goals, performance to plan,key performance metrics, customer issues and company initiatives Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls Assists store manager in review and transmission of payroll and daily close out of POS Performs all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls All other duties as needed or required Minimum Qualifications and Requirements High School diploma or equivalent education 1 year of related experience, prior supervisory experience preferred For new hires, must meet all FedEx Office employment qualifications in force at time of hiring For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook Essential Functions Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability, on a consistent basis, to bend/twist at the waist and knees Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to perform work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability, on a consistent basis, to work with minimal supervision Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Quality Driven Management (QDM) (Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.) Suggests areas for improvement in internal processes along with possible solutions Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility Applies Quality concepts presented at training during daily activities Supports FedEx Office Quality initiatives EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. FedEx Office encourages all qualified applicants, including those with criminal histories, to apply for any open position. Americas military veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.BrassRingHelpfedex.com.
Estimated annual salary
$36,288
average
Minimum
$26,978
Maximum
$45,897

TASKS

  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

FedEx

Type

Company - Public (FDX)

Size

10000+ employees

Revenue

Over $10B

Location

Memphis, TN

Industry

Private Air Letter Delivery

Founded

1973

CEO

Fred Smith

Job Filters

Sr. Technician (Industrial-Electro)FedExOakland, California
Job Title: Sr. Technician (Industrial-Electro) Job Requisition Number: RC205397 Category: Property Development Job Family: FXE-US: Properties Time Type: Full Time Compensation: $0 Locations: Oakland, California Maintains Plant Electrical/Electronic...Read more
Courier/DOTFedExPineville, NC
Job Title: R0002: Courier/DOT Job Requisition Number: RC221032 Category: Courier/Tractor-Trailer Driver Job Family: FXE-US: Driver Time Type: Part Time Compensation: $0 Locations: Pineville, North Carolina Driver / Operator Of Company Vehicles, Providing...Read more
Job Title: Day Shift Handler/Warehouse-$15.30 Hr Job Requisition Number: RC223406 Category: Operations Job Family: FXE-US: Handler/Dockworker Time Type: Part Time Compensation: $0 Locations: Indianapolis, Indiana To Provide Movement Of Packages, Documents...Read more
Job Title: Part Time Handler/Warehouse (Sunday + 1 Night Shift) - $13.26/hr Job Requisition Number: RC225183 Category: Operations Job Family: FXE-US: Handler/Dockworker Time Type: Part Time Compensation: $0 Locations: Memphis, Tennessee Shifts: Sunday need...Read more
Job Title: Field Facility Contract Advisor Job Requisition Number: RC215971 Category: Property Development Job Family: FXE-US: Properties Time Type: Full Time Compensation: $0 Locations: Oakland, California To Provide Direct Facility/Sort Maintenance...Read more

Closed Job Filters

Material Handler/DeIceFedExOlive Branch, MS
Job Title: R0231: Material Handler/DeIceJob Requisition Number: RC220288Category: OperationsJob Family: FXE-US: Handler/DockworkerTime Type: Full TimeCompensation: $0Locations:Memphis, TennesseeToRead more
Area Manager- HubFedExTracy, CA
Auto req ID: 221533BR Position Type: Full Time Employee Type: Management Job Summary Oversees the day-to-day and long-term operations and staff within a defined area(s) of a FedEx Ground (FXG) stationRead more
Material Handler/DeIceFedExMillington, TN
Job Title: R0231: Material Handler/DeIceJob Requisition Number: RC220288Category: OperationsJob Family: FXE-US: Handler/DockworkerTime Type: Full TimeCompensation: $0Locations:Memphis, TennesseeToRead more
Retail Service AgentFedExFarmington, CT
Welcome Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site! FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistentlyRead more
FedEx - JobID: COU-17-00568 [Laborer / Package Handler] Provides efficient and safe delivery and pick-up of packages. Meets aircraft and transports packages as required for sorting operations. LoadsRead more
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