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Store Assistant Manager job

FedEx OfficeSt Paul, MN
FedEx Office jobs

Company

Salary

Skills

Company Description

The team at the Plano, Texas-based FedEx Office consults with customers to help them find the right solutions to suit their demands - from personal projects to small-business marketing and large commercial print projects. Dedication, hard work and innovative ideas are truly valued at FedEx Office. The company believes that it owes its success to the team, and inspires its people to remain positively focused on safety, the highest ethical and professional standards, and the needs of their customers and communities. They believe in giving back and that by helping others and working together they can make a positive impact. At FedEx Office you will find corporate, store management, store team member, manufacturing network, same day city courier, sales, and internal team member job opportunities. If you are ready to open new doors with FedEx Office, your contribution will be rewarded with multiple health, financial, and work-life benefits, reinforced by career development opportunities.

Job Description

Job Number: 1959502BR
Employment Type: Regular Full-Time
Job Category: Retail
Shift: Any
Region: 038 : Northwest
Address Line 1: 58 Snelling Ave S
City: St Paul
State: Minnesota
Zip Code: 55105
Position Summary Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes. Manages store in the absence of the store manager. The store assistant manager is required to perform all functions normally performed by the team member
General Duties and Responsibilities (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
  • Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
  • Evaluates the efficiency and productivity of team members in creating positive customer experiences
  • If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
  • Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment
  • Establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered
  • Provides training and development of team members on assigned shifts by monitoring goals and providing feedback
  • Interviews job applicants, complies with all company hiring policies and assists store manager with the hiring of team members
  • Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards
  • Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed
  • Oversees shipping related services and activities
  • Responsible for communication with the store manager and team members on daily/weekly/monthly goals, performance to plan,key performance metrics, customer issues and company initiatives
  • Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls
  • Assists store manager in review and transmission of payroll and daily close out of POS
  • Performs all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls
  • All other duties as needed or required

Minimum Qualifications and Requirements
  • High School diploma or equivalent education
  • 1+ year of related experience, prior supervisory experience preferred
  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions
  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to work with minimal supervision
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM) (Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
  • Suggests areas for improvement in internal processes along with possible solutions
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
  • Applies Quality concepts presented at training during daily activities
  • Supports FedEx Office Quality initiatives

EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles'' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. FedEx Office encourages all qualified applicants, including those with criminal histories, to apply for any open position.

America''s military veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.BrassRingHelp@fedex.com.

by Jobble

Estimated annual salary
$39,626
average
Minimum
$29,460
Maximum
$50,119

TASKS

  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

SKILLS

  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • MonitoringMonitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

FedEx Office

Type

Subsidiary

Size

Large

Revenue

$1B to 2B

Location

Multiple locations

Industry

Paper & Print Manufacturers
Paper & Paper Product Wholesalers

Founded

1971

CEO

Brian D. Philips

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