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Store Manager - Honolulu - APM Monaco job

APM MonacoHonolulu, HI

Company

Salary

Skills

Job Description

Job Objective
Responsible for overall management and operations of the store, staff, merchandise and customer service. The Store Manager is also responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams and developing associates to the next level.


STORE MANAGER Job Responsibilities
Sales Generation:
• Meet sales goals
• Analyze sales reports and data to determine the needs of the business and set business strategies
• Set individual sales goals for sales associates, ensuring goals reflect store business goals
• Continuously motivate sales staff to meet assigned sales and productivity goals
• Support the development associate selling techniques, ensuring utilization of elevated levels of service to maximize sales
• Demonstrate sales leadership for staff by playing an active role on the selling floor and being of the top sellers of the team
• Collaborate with Supervisor and Marketing team to identify marketing opportunities to support sales.
• Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market presence
• Ensure the entire team can understand and analyze the company’s KPI reports in order to improve the performance and ranking of the store and their individual performance.

Customer Service:
• Ensure all associates provide the highest level of customer service
• Ensure staff maintains constant client communication through utilizing store clients record book
• Manage client database and utilize information to increase sales and client contact
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise
• Initiate and manage all special events inclusive of collection previews, client events, sale events, etc.
• Empower associates to make decisions in the customer’s best interest that also support the company’s philosophy

Operations:
• Ensure facility maintenance, presentation and organization
• Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash
• Control store expenses and maintain budgets, continually striving to reduce costs
• Schedule associates to maintain adequate floor coverage while maintaining payroll budgets
• Ensure deliveries are properly processed in a timely manner
• Monitor the movement of all inventory and ensure that staff adheres to all transferring/receiving policies and procedures
• Meet inventory accuracy and shrink requirements
• Ensure staff is trained in all areas of appropriate POS usage and maintenance
• Understand and properly execute all management POS functions
• Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication
• Build and maintain good communication with members of corporate office and other stores

Merchandising/Visual:
• Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
• Partner with logistics, merchandise teams and supervisor to ensure appropriate assortment for the store
• Ensure the selling floor is neat, clean, organized and reflects the correct visual guidelines at all times
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
• Identify and communicate product concerns in a timely manner
• Communicate inventory needs to support the business goal

Human Resources:
• Recruit, train and develop staff ensuring all positions are filled in a timely manner with qualified personnel
• Support, implement and provide follow-up for all training programs, seminars, etc.
• Continually evaluate the performance of each associate and provide constant feedback to ensure results
• Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
• Ensuring integrity of payroll and the payroll process
• Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

Desired Skills/Experience:
• At least 5 years of retail experience with 2-3 years in managing a store
• Proficient with Microsoft Office software including Work, Excel, PowerPoint and Outlook
• Strong verbal and written communication skills and excellent organizational skills
• Ability to analyse selling reports and react quickly to the business trends
• Experience in proactively planning and executing events and marketing activations
• Experience recruiting, building and developing a team
• Flexibility to work a retail schedule, which includes evening, weekends and holidays
• Entrepreneurial drive

Estimated annual salary
$42,946
average
Minimum
$31,005
Maximum
$66,514

TASKS

  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

SKILLS

  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • MonitoringMonitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Job Filters

Store ManagerAPM MonacoChicago, IL
APM Monaco - Job ObjectiveResponsible for overall management and operations of the store, staff, merchandise and customer service. The Store Manager is also responsible for achieving sales objectives, maintaining and achieving high operational and...Read more
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APM Monaco - APM MONACO, THE BRANDInfluenced by Monaco and the joie de vivre of the South of France, APM Monaco (Arianne Prette Monaco) is a much loved contemporary fashion jewelry brand, with a touch of Monegasque flair. APM inspires dreams, APM is not...Read more
SupervisorAPM MonacoSan Francisco, CA
APM Monaco - APM MONACO, THE BRANDInfluenced by Monaco and the joie de vivre of the South of France, APM Monaco (Arianne Prette Monaco) is a much loved contemporary fashion jewelry brand, with a touch of Monegasque flair. APM inspires dreams, APM is not...Read more
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Closed Job Filters

SupervisorAPM MonacoSan Francisco, CA
APM MONACO, THE BRAND Influenced by Monaco and the joie de vivre of the South of France, APM Monaco (Arianne Prette Monaco) is a much loved contemporary fashion jewelry brand, with a touch ofRead more
Sales AssociateAPM MonacoPhiladelphia, PA
APM MONACO, THE BRAND Influenced by Monaco and the joie de vivre of the South of France, APM Monaco (Arianne Prette Monaco) is a much loved contemporary fashion jewelry brand, with a touch ofRead more
Sales AssociateAPM MonacoPhiladelphia County, PA
APM MONACO, THE BRAND Influenced by Monaco and the joie de vivre of the South of France, APM Monaco (Arianne Prette Monaco) is a much loved contemporary fashion jewelry brand, with a touch ofRead more
SupervisorAPM MonacoChicago, IL
APM MONACO, THE BRAND Influenced by Monaco and the joie de vivre of the South of France, APM Monaco (Arianne Prette Monaco) is a much loved contemporary fashion jewelry brand, with a touch ofRead more
Sales AssociateAPM MonacoLos Angeles, CA
Job Objectives To achieve sales goals and develop lasting client relationships. These initiatives are achieved by providing the highest level of customer service and complying with all companyRead more
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