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Store Manager I job

FedExGloucester, MA
FedEx jobs

Company

Salary

Skills

Company Description

Holding company FedEx hopes its package of subsidiaries will keep delivering significant market share. Its FedEx Express unit is the world's #1 express transportation provider, delivering about 3.5 million packages daily to more than 220 countries and territories from about 2,000 FedEx Office shops. It maintains a fleet of about 690 aircraft and more than 50,000 motor vehicles and trailers. To complement the express delivery business, FedEx Ground provides small-package ground delivery in North America, and less-than-truckload (LTL) carrier FedEx Freight hauls larger shipments. FedEx Office stores offer a variety of document-related and other business services and serve as retail hubs for other FedEx units.

Job Description

Job Number: 1956661BR
Employment Type: Regular Full-Time
Job Category: Retail
Shift: Daytime
Region: 045 : Mid-Atlantic
Address Line 1: 6819 Walton Lane
Address Line 2: Ste G
City: Gloucester
State: Virginia
Zip Code: 23061

Position Summary

As the Store Manager I or II, you will have a hands-on opportunity to develop supervisory experience and skills while managing the overall operations at a low or lower complexity store. You will learn how to drive success, gain expertise and a clear understanding of the business operations, and create and develop great teams. The Store Manager I and II roles are also required to perform all functions normally performed by a store team member. Also, as Store Managers you will have an opportunity to own your business in driving sales, modeling Purple Promise service and delivering operational excellence. These foundational experiences will provide the skills needed for a future career managing a store with higher volume and a larger team of direct reports.

General Duties and Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

  • Understand and model FedEx Office values to customers and team members
  • Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs
  • Regularly work with supervisor to take guidance and direction and create solutions for your business, complex customers, host partnerships and commercial sales in the execution of work for our key customers
  • Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience
  • Use FedEx Office tools and resources to select, train, develop, retain and performance manage your direct reports
  • Interact with your supervisor to seek guidance, coaching and direction and escalate issues and questions as needed for the successful running of your business
  • Understand and execute all operational and store sales activities to ensure the store exceeds financial and customer experience targets
  • Accomplish regular daily job duties including accounts receiveables, inventory reports, daily sales recaps and bank deposits
  • Take active ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management
  • Utilize Quality Improvement tools in order to improve the business, share ideas and continue to innovate
  • Be flexible with your schedule - your work hours will be based on business needs and store operating hours
  • All other duties as needed or required
  • Minimum Qualifications and Requirements

  • Associates Degree or some college preferred
  • High school degree or GED required
  • 2+ years of related experience (ex. retail, service, hospitality, military), prior supervisory experience preferred
  • Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel
  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
  • Essential Functions

  • Ability, at times, to work alone in the store
  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability to travel as required in order to meet with customers, vendors, other team members, and/or related to other business necessities
  • Ability to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, managing multiple priorities
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability to work with minimal supervision
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
  • Quality Driven Management (QDM)

    (Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

  • Suggests areas for improvement in internal processes along with possible solutions
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
  • Applies Quality concepts presented at training during daily activities
  • Supports FedEx Office Quality initiatives
  • EEO Statement

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. FedEx Office encourages all qualified applicants, including those with criminal histories, to apply for any open position.

    Americas military veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.BrassRingHelp@fedex.com.

    Estimated annual salary
    $49,498
    average
    Minimum
    $35,735
    Maximum
    $76,661

    TASKS

    • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
    • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
    • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
    • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

    SKILLS

    • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
    • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
    • SpeakingTalking to others to convey information effectively.

    KNOWLEDGE

    • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
    • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
    • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
    • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    FedEx

    Type

    Company - Public (FDX)

    Size

    10000+ employees

    Revenue

    Over $10B

    Location

    Memphis, TN

    Industry

    Private Air Letter Delivery

    Founded

    1973

    CEO

    Fred Smith

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