Store Manager job

APM MonacoChicago, IL

Company

Salary

Skills

Job Description

APM Monaco -

Job Objective
Responsible for overall management and operations of the store, staff, merchandise and customer service. The Store Manager is also responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams and developing associates to the next level.

STORE MANAGER Job Responsibilities


Sales Generation:
Meet sales goals
Analyze sales reports and data to determine the needs of the business and set business strategies
Set individual sales goals for sales associates, ensuring goals reflect store business goals
Continuously motivate sales staff to meet assigned sales and productivity goals
Support the development associate selling techniques, ensuring utilization of elevated levels of service to maximize sales
Demonstrate sales leadership for staff by playing an active role on the selling floor and being of the top sellers of the team
Collaborate with Supervisor and Marketing team to identify marketing opportunities to support sales.
Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market presence
Ensure the entire team can understand and analyze the companys KPI reports in order to improve the performance and ranking of the store and their individual performance.

Customer Service:
Ensure all associates provide the highest level of customer service
Ensure staff maintains constant client communication through utilizing store clients record book
Manage client database and utilize information to increase sales and client contact
Resolve all client problems and complaints quickly and effectively
Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise
Initiate and manage all special events inclusive of collection previews, client events, sale events, etc.
Empower associates to make decisions in the customers best interest that also support the companys philosophy

Operations:
Ensure facility maintenance, presentation and organization
Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash
Control store expenses and maintain budgets, continually striving to reduce costs
Schedule associates to maintain adequate floor coverage while maintaining payroll budgets
Ensure deliveries are properly processed in a timely manner
Monitor the movement of all inventory and ensure that staff adheres to all transferring/receiving policies and procedures
Meet inventory accuracy and shrink requirements
Ensure staff is trained in all areas of appropriate POS usage and maintenance
Understand and properly execute all management POS functions
Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication
Build and maintain good communication with members of corporate office and other stores

Merchandising/Visual:
Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
Partner with logistics, merchandise teams and supervisor to ensure appropriate assortment for the store
Ensure the selling floor is neat, clean, organized and reflects the correct visual guidelines at all times
Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
Identify and communicate product concerns in a timely manner
Communicate inventory needs to support the business goal

Human Resources:
Recruit, train and develop staff ensuring all positions are filled in a timely manner with qualified personnel
Support, implement and provide follow-up for all training programs, seminars, etc.
Continually evaluate the performance of each associate and provide constant feedback to ensure results
Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
Ensuring integrity of payroll and the payroll process
Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

Desired Skills/Experience:
At least 5 years of retail experience with 2-3 years in managing a store
Proficient with Microsoft Office software including Work, Excel, PowerPoint and Outlook
Strong verbal and written communication skills and excellent organizational skills
Ability to analyse selling reports and react quickly to the business trends
Experience in proactively planning and executing events and marketing activations
Experience recruiting, building and developing a team
Flexibility to work a retail schedule, which includes evening, weekends and holidays
Entrepreneurial drive

Estimated annual salary
$36,405
average
Minimum
$26,283
Maximum
$56,384

TASKS

  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

SKILLS

  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • MonitoringMonitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Job Filters

Store ManagerAPM MonacoChicago, IL
APM Monaco - Job ObjectiveResponsible for overall management and operations of the store, staff, merchandise and customer service. The Store Manager is also responsible for achieving sales objectives, maintaining and achieving high operational and...Read more
Assistant Store ManagerAPM MonacoSan Francisco, CA
APM Monaco - APM MONACO, THE BRANDInfluenced by Monaco and the joie de vivre of the South of France, APM Monaco (Arianne Prette Monaco) is a much loved contemporary fashion jewelry brand, with a touch of Monegasque flair. APM inspires dreams, APM is not...Read more
SupervisorAPM MonacoSan Francisco, CA
APM Monaco - APM MONACO, THE BRANDInfluenced by Monaco and the joie de vivre of the South of France, APM Monaco (Arianne Prette Monaco) is a much loved contemporary fashion jewelry brand, with a touch of Monegasque flair. APM inspires dreams, APM is not...Read more
Sales AssociateAPM MonacoSan Francisco, CA
APM Monaco - Job ObjectivesTo achieve sales goals and develop lasting client relationships. These initiatives are achieved by providing the highest level of customer service and complying with all company policies, procedures and directives. Ensure that...Read more

Closed Job Filters

SupervisorAPM MonacoSan Francisco, CA
APM MONACO, THE BRAND Influenced by Monaco and the joie de vivre of the South of France, APM Monaco (Arianne Prette Monaco) is a much loved contemporary fashion jewelry brand, with a touch ofRead more
Sales AssociateAPM MonacoPhiladelphia, PA
APM MONACO, THE BRAND Influenced by Monaco and the joie de vivre of the South of France, APM Monaco (Arianne Prette Monaco) is a much loved contemporary fashion jewelry brand, with a touch ofRead more
Sales AssociateAPM MonacoPhiladelphia County, PA
APM MONACO, THE BRAND Influenced by Monaco and the joie de vivre of the South of France, APM Monaco (Arianne Prette Monaco) is a much loved contemporary fashion jewelry brand, with a touch ofRead more
SupervisorAPM MonacoChicago, IL
APM MONACO, THE BRAND Influenced by Monaco and the joie de vivre of the South of France, APM Monaco (Arianne Prette Monaco) is a much loved contemporary fashion jewelry brand, with a touch ofRead more
Sales AssociateAPM MonacoLos Angeles, CA
Job Objectives To achieve sales goals and develop lasting client relationships. These initiatives are achieved by providing the highest level of customer service and complying with all companyRead more
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