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Store Manager job

Sur La TableDurham, NC
Sur La Table jobs




Job Description

Description The Assistant Store Manager contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. This role supports a General Manager (GM) or a Store Manager (SM) in the achievement of sales goals, store operations, and the staffing and performance management of all retail employees. The Assistant Store Manager reports to either a General Manager (GM) or Store Manager (SM). JOB DUTIES AND RESPONSIBILITES: + Models and holds employees accountable to customer service standards. + Contributes to an environment where employees are informed and capable by supporting and/or delivering training for all employees. + Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed. + Supports the GM or SM in proactively staffing the store according to retail census and fluctuations in seasonal business needs. + Works as a part of a high-performing team to achieve store's sales plan. Supports sales driving initiatives, creates daily agendas and directs selling activities as Manager on Duty. + Provides coaching in the moment and performance feedback to employees. May assist the GM or SM in delivering formal performance reviews. + Seeks opportunities to increase topline retail sales and directs employees to execute sales driving initiatives. + Anticipates and solves problems by taking decisive action, follows up with the GM or SM. + Ensures the accuracy and integrity of employee information including, but not limited to, Time and Attendance records and personal data. + Manages deliveries according to standard operating procedures (SOPs). Drives and manages inventory events. Controls shrink and retail supply expenses. + Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary. + Ensures adherence to applicable wage and hour laws. Accurately records time worked according to SLT policy. + Appropriately partners with the GM or SM, HQ Retail Operations, Human Resources and other departments as needed or necessary. + Demonstrates exceptional verbal and written communication skills with employees, customers, field management and corporate office. + Additional responsibilities as assigned by GM or SM. ESSENTIAL FUNCTIONS: + Ability to communicate verbally and work cooperatively with employees and customers. + Ability to remain in a stationary position for up to 3 hours at a time. + Ability to move about the work place coaching and directing employees; selling to customers and retrieving merchandise from storage or sales floor. + Ability to grab, reach, push, pull, bend, stoop, kneel and crouch in order to demonstrate, retrieve and replenish merchandise. + Ability to work a varied schedule to observe employees and customers at different times of the day, week and year. + Ability to ascend/descend ladders in order to retrieve and/or move merchandise. + Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse in order to accomplish work. + Regular and predictable attendance. + Ability to lift and/or move merchandise weighing up to 35 lbs. EXPERIENCE AND REQUIRED QUALIFICATIONS: + 1-2 years of progressively responsible retail management experience. Prior experience as a Sur La Table Store Floor Lead, preferred. + Experience driving sales and motivating high performing sales teams. + Experience training others and holding teams accountable. + Proficient in POS Systems. + Proficient with MS Office Suite (Outlook, Word and Excel). + May require Food Handlers Permit or Food Manager Certification. Sur La Table Core Competencies for Everyone: + Focus on the Customer: You inspire and delight your customers. + Be Genuine: Your communication style is respectful, effective and sincere. + Make the Right Call: You effectively blend knowledge, experience, wisdom & decisive action. + Take Ownership: You are committed, responsible and provide solutions. + Achieve Results: You meet and exceed goals and expectations. This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice.
Estimated annual salary


  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.


  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • MonitoringMonitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.


  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Sur La Table


Company - Private




$100M to $500M


8030 Renaissance ParkwayDurham, NC, 27713and others


Retail - Home Furnishing




Diane Neal

Job Filters

Forklift Driver (SLT)Sur La TableIndianapolis, IN
The Forklift Driver contributes to the success of Sur La Table by safely moving product through the distribution center to service all internal and external customers. The Forklift Driver reports to either a Distribution Supervisor or Operations Manager...Read more
Kitchen Assistant (SLT)Sur La TableTroy, MI
PART-TIME COOKING CLASS / KITCHEN ASSISTANTWant to help people have a great experience as they learn to cook? Do you enjoy keeping things clean and organized in the kitchen? If so, our Kitchen Assistant role could be the perfect fit for you.The Kitchen...Read more
Floor Lead (SLT)Sur La TableRoseville, CA
PART-TIME RETAIL SALES FLOOR LEAD Do you love all things cooking? Are you interested in sharing that passion with others? If so, the Retail Sales Floor Lead position at Sur La Table could be the perfect opportunity for you. This role contributes to our...Read more
Seasonal Stock Associate (SLT)Sur La TableRaleigh, NC
The Seasonal Stock Associate contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. This role maintains organization in the store and in the stock room by processing and replenishing merchandise...Read more
Shipper Receiver (SLT)Sur La TableNashville, TN
The Shipper Receiver contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. This role supports the achievement of sales goals and store operations by organizing the stockroom to support efficient...Read more

Closed Job Filters

Assistant Store ManagerSur La TableCorte Madera, CA
Job Details Description The Assistant Store Manager contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. This role supports a GeneralRead more
General ManagerSur La TableNaples, FL
Job Details Description The General Manager contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. The General Manager blends businessRead more
Kitchen AssistantSur La TableBoston, MA
Job Type Regular Part-Time Job Duties and Responsibilities The Kitchen Assistant contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. TheRead more
Seasonal Sales AssociateSur La TableBoulder, CO
Job Details Description The Seasonal Sales Associate contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. This role seeks out customers toRead more
Chef Instructor, SavorySur La TableBoston, MA
Job Number 19-0428 Post Date 4/21/2019 Title Chef Instructor, Savory Location MA - Boston (Copley Place) City Boston State MA Job Family Retail Stores Job Type Regular Part-Time Job Duties andRead more
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