Join the Follett Team where employees are valued, respected and offered career paths throughout its many campus locations.
Follett serves over half of the students in the United States, and works with 80,000 schools as a leading provider of education technology, services and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and education.
We are looking for a results-driven Retail Store Manager lll to be responsible for the overall store management at the California State University Fresno Kennel Bookstore. Executes and provides leadership and oversight for all facets of bookstore operations including: hiring, training, supervising, developing and motivating of managers, supervisors, and team members; preparing and executing store operating plans; establishing and enhancing strong campus relations; guiding course materials activities; maintaining a high-level of customer service throughout the store; delivering on General Merchandise expectations; demonstrating expert-level knowledge of Follett systems and strategies; and completing other necessary store activities as needed.
Effectively executes company programs and initiatives. Ensures compliance with company policies and procedure. Resolves complaints and escalated issues in a timely and satisfactory manner. Partners with various support partners. Consistently demonstrates Follett Values.
If you are looking for an opportunity to work for an industry leader at a premier campus location, and want to pursue a rewarding career path, consider joining Follett, where employees are considered the cornerstone of Follett's business.
Key Areas of Responsibility:
I would listen attentively, empathize with their concerns, and offer a solution that meets their needs while adhering to company policies.
As Retail Store Managers, we lead, motivate and develop store teams to deliver outstanding customer service. We build our retail standards and key performance indicators, and brand loyal customers. We maintain controllable costs and meet firm objectives by developing business strategies to enhance store traffic and optimize profitability.
Core tasks: