Nordstrom, Inc. is a fashion specialty retailer, based in Seattle, WA. The company offers clothing, shoes, and accessories for men, women, and kids. Nordstrom, Inc. operates full-line stores, clubhouses, styling services, and clearance stores in 40 states and Canada. Their online platform distributes items in 96 countries. With a passion to understand consumers' preferences and a relentless drive to provide the best possible service, Nordstrom is at the forefront of inspiring fashion style. The company believes in employee recognition, promotion from within, and long-term career planning. If you are ready to grow your career in a fun, but supportive environment, you might find your role there. As a fast-moving company, Nordstrom encourages you to be innovative and creative. In return, they offer you a benefits package with merchandise discounts, medical coverage, retirement plan, and more.
Job Description The ideal Store Operator provides an outstanding customer service by responding efficiently and accurately to incoming calls in a friendly, professional and courteous manner.
A day in the life… - Receive and respond to incoming calls from customers and co-workers by utilizing a desktop computer and headset
- Act as a general resource for customers and employees
- Set a positive example of the Nordstrom experience while meeting service expectations and communications standards
- Maintain a high level of confidentiality
You own this if you have… - A professional speaking voice to communicate clearly with customers and co-workers
- Ability to prioritize multiple task in a fast-paced environment
- Working knowledge of Microsoft Office products like Outlook, Word and Excel
- 6+ months customer service experience (preferred)
- The ability to work a flexible schedule based on business needs
- Training: Monday - Friday for 2 weeks (required)
We’ve got you covered…Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Health
- Retirement
- Time Off
- Merchandise Discount
- Lifework / EAP resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .
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Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.