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Store Support Supervisor - West L.A., Los Angeles job

Whole Foods MarketWest Los Angeles, CA
Whole Foods Market jobs

Company

Salary

Skills

Company Description

Whole Foods Market, the Austin, Texas-based supermarket chain markets products free from hydrogenated fats and artificial colors, flavors, and preservatives. Backed by quality as a state of mind, Whole Foods Market’s mission is to nourish people and the planet. The purpose-driven company strives to meet or exceed customers’ expectations, celebrates each community through employment and investment in local non-profits, and a conscious commitment to local producers. If you are ready to move your career forward with Whole Foods Market, you will receive comprehensive training and support on your career paths. Whole Foods Market understands that success is dependent upon the collective energy, intelligence, and contributions of its team, therefore the firm supports its associates with competitive pay and a comprehensive benefits package. If you join the team, you can benefit from perks including health, dental and vision insurance, mental healthcare coverage, volunteering options, PTO, 401(k), 20% in-store discount, and several other.

Job Description

Job DescriptionAssists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to ensure smooth operation of the Store Support Team. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.

Job Responsibilities:

  • Supervises and delegates tasks to Team Members.
  • Works with Team Trainer to train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover.
  • Assists in training of new Team Members, utilizing learning checklists and training materials.
  • Keeps all cases and shelves clean, well-stocked and properly rotated.
  • Resolves difficult customer situations.
  • Ensures all necessary breaks are given.
  • Communicates team concerns to the Team Leader and Associate Team Leader.
  • Communicates attendance issues or concerns to Team Leader and Store Leadership.
  • Sets and achieves the highest standards of retail execution.
  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
  • Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
  • Provides timely, thorough, and thoughtful performance evaluations.
  • Consistently communicates and models WFM vision and goals.


Job Skills:

  • Extensive knowledge of Store Support team procedures and policies.
  • Capable of teaching others in a positive and constructive manner.
  • Demonstrates advanced product knowledge, maintains awareness of new products.
  • Excellent interpersonal, motivational, team building, and customer relationship skills.
  • Capable of teaching others in a positive and constructive manner.
  • Product knowledge.
  • Advanced knowledge of regulatory and safety policies and procedures.
  • Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
  • Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
  • Proficiency with email, Microsoft Office, and operations-related applications.


Experience:

  • 12+ months retail experience.


Physical Requirements / Working Conditions:

  • Must be able to lift 50 pounds.
  • In an 8-hour work day: standing/walking 6-8 hours.
  • Hand use: single grasping, fine manipulation, pushing and pulling.
  • Work requires the following motions: bending, twisting, squatting and reaching.
  • Exposure to FDA approved cleaning chemicals.
  • Exposure to temperatures: 90 degrees Fahrenheit.
  • Ability to work in a wet and cold environment.
  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.
  • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.


Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.
Estimated annual salary
$34,150
average
Minimum
$27,420
Maximum
$44,094

TASKS

  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

SKILLS

  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • MonitoringMonitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Whole Foods Market

Type

Company - Public

Size

10000+

Revenue

Over $10B

Location

Multiple locations

Industry

Chain Supermarkets

Founded

1980

CEO

John Mackey

Job Filters

Promotional Data StrategistWhole Foods MarketAustin, TX
The Analytics Manager of Merchandising Promotions is responsible for advancing the promotion analytics function at Whole Foods Market as well as leading and developing promotional insights for a group of categories using statistical software and analysis...Read more
Data Analytics ManagerWhole Foods MarketAustin, TX
The Analytics Manager of Merchandising Promotions is responsible for advancing the promotion analytics function at Whole Foods Market as well as leading and developing promotional insights for a group of categories using statistical software and analysis...Read more
Senior Team Leader, Promotion AnalyticsWhole Foods MarketAustin, TX
As with any job at Whole Foods Market, the job description is written at a moment in time and our expectation is that whatever role you’re in that you evolve the role into what is needed to partner effectively within the business and to add value to WFM...Read more
Data AnalystWhole Foods MarketAustin, TX
The Analytics Manager of Merchandising Promotions is responsible for advancing the promotion analytics function at Whole Foods Market as well as leading and developing promotional insights for a group of categories using statistical software and analysis...Read more
Data StrategistWhole Foods MarketAustin, TX
The Analytics Manager of Merchandising Promotions is responsible for advancing the promotion analytics function at Whole Foods Market as well as leading and developing promotional insights for a group of categories using statistical software and analysis...Read more

Closed Job Filters

Zone Supervisor - Full TimeWhole Foods MarketAtlanta, GA
Works closely with the Team Leaders and Floor Leads to ensure smooth operation. Assists with maintaining break schedules, supervision, support, training of Team Members, and managing the day-to-dayRead more
Provides support as a member of the Bakery team to include receiving and preparing product, maintaining the Bakery area and displays, and selling product in support of WFM standards. Performs allRead more
Cook-Full Time-Roosevelt SquareWhole Foods MarketSeattle, WA
Performs all functions related to proper food preparation and maintenance of the cold case, fresh pack, salad, and hot bars. Ensures food quality and presentation and performs duties related toRead more
Produce Team Member (Starting $15/hr!)Whole Foods MarketPennsylvania, PA
Provides support as a member of the Produce team to include receiving and preparing product, maintaining the Produce floor and displays, and selling product in support of WFM standards. Performs allRead more
Performs all duties to maintaining general cleanliness and safety on the floor, in seating areas, restrooms, and back offices. All Whole Foods Market Retail jobs require ensuring a positive companyRead more
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