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Strategic Account Manager job

inMotionNowMorrisville, NC
inMotionNow jobs

Company

Salary

Skills

Benefits

Company Description

In Motion Now is a business that develops software to help organize schedules and improve teamwork efficiency. The official In Motion Now corporation can be found in Morrisville. The various products of this business allow clients and their employees to work more efficiently. New projects can be easily looked over from the second they're started since all the important data is available in one place and even reviewing that work is increasingly simple. The team of In Motion Now may not be the biggest but it makes up in professionalism. Quality over quantity. Right now, two kinds of jobs are available at this business is a customer experience operation analyst and enterprise sales executive. Both jobs offer opportunities to rise up in rank eventually.

Job Description

About Us:

For over two decades inMotionNow has a been the leading provider of creative workflow and project management software for marketing and creative teams. In addition to our leading creative workflow management platform, inMotion ignite, we also provide in-house teams with industry-driven thought leadership and best practices for managing creative projects.

About You:

Are you ready to join a high-performing, results-oriented, and fast-growing team?  inMotionNow is a leading provider of workflow solutions for enterprise creative and marketing teams through our SaaS platform: inMotion. We are looking for a motivated, energetic, team player to join our Customer Success team!

In this role you will create raving fans out of our users! The Strategic Account Manager is responsible for building trusted advisor relationships with our top tier accounts. In this role you will partner with new and existing enterprise-level clients to bring about impactful organizational change through successful onboarding to our inMotion platform. As a Strategic Account Manager, you will serve as the go-to person for customers looking for answers, gather insights on the needs of our users, and contribute to our future product development efforts.

We work with some of the best brands in the world and their work depends on you and the service you provide them. We take this responsibility very seriously, so smart, creative, and empathetic applicants are a must in order to deliver to our customers the experiences we expect. Our talented and dedicated team has high expectations of each other, and we put our clients above all else. Do you have what it takes?

What Youll Do:

  • Serve as a dedicated, knowledgeable, and reliable partner for our enterprise-level accounts 
  • Support customer-centric training and onboarding programs that result in successful implementations and high user adoption
  • Be the voice of our customers, helping the Product Development team identify errors, bugs, and product improvements based on the requirements and preferences of the customer
  • Promote and embrace inMotionNow core values
  • Partner with customers to ensure successful implementation and usage of the inMotion platform
  • Proactively anticipate user questions and issues through a combination of independent study, investigative programming, and collaborative efforts
  • Prioritize and drive resolution on escalated customer issues
  • Serve as a subject matter expert on the inMotion platform, advising customers on best practices and emphasizing the organizational benefits of the tool
  • Create analytical customer engagement reports from collected customer information
  • Contribute to Testing and QA on product development fixes and new releases

What We Look For:

  • Passion for delivering brilliant customer service and improving the way organizations work
  • A minimum of 5 years of account management experience with a proven ability to successfully guide complex processes and manage customer relationships at all levels of an organization
  • Excellent written, verbal, and interpersonal communication and outreach skills
  • Experience working with enterprise customers on medium and large initiatives
  • Outstanding organization, planning, and problem-solving critical thinking skills; you should be detail-oriented, able to organize your own workflow, and able to deduce multiple solutions to any given problem
  • Tenacity, patience, and a willingness and ability to learn new software products quickly
  • Passion for people: love working with, talking to, and interacting with people through all means of communication, including your teammates and other coworkers
  • Familiarity with customer success software like Salesforce and Gainsight

What We Offer:

We at inMotionNow pride ourselves on creating a rewarding and highly engaged work environment. We are committed to enabling our people to be the best they can be by offering career development opportunities, focusing on promoting from within, and providing many opportunities for cross-departmental collaboration. We are dedicated to creating collective success through moving together with purpose, creating an environment that is safe to stretch our creative and innovative boundaries, and leading though transparency. We offer an environment where you are free to express your unique abilities, have a work/life balance, and provides an outlet to give back to the community we live and work in. Our talented and dedicated team has high expectations for each other, and we put our customers above all else.

  • Leadership Development, Coaching & Mentoring: we provide our teammates with leadership development and support, in addition to the training needed to continue honing your skillset
  • Room for Growth: as you develop your skills at inMotionNow, you will have the opportunity to rise within our organization
  • Work from Home: we provide our teammates the flexibility to work from home to provide work/life balance. Work from Home is available up to 5 days a month based on tenure.
  • Benefits: we offer competitive benefits that meet the needs of our diverse employee base
  • Volunteering: giving back to the community that we live and work in is important to us. We sponsor two (2) company volunteer events each year.
  • Culture: we know that our people and how we engage with each other helps to promote a work hard/ play hard culture. We enjoy each other and the work we get to provide to our customers.

inMotionNow provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. InMotionNow complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does business. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, lay-off, recall, transfer, leaves of absence, compensation, and training.

Estimated annual salary
$87,283
average
Minimum
$77,847
Maximum
$106,155

TASKS

  • Negotiate prices or terms of sales or service agreements.
  • Prepare and submit sales contracts for orders.
  • Visit establishments to evaluate needs or to promote product or service sales.
  • Maintain customer records, using automated systems.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Production and ProcessingKnowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Adoption Assistance
Work From Home

inMotionNow

Type

Company - Private

Size

Small

Location

Multiple locations

Industry

Computer/Internet

Founded

1999

CEO

Ben Hartmere

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Customer Success Manager - EnterpriseinMotionNowMorrisville, NC
About Us: inMotionNow is the leading provider of creative workflow and project management solutions for marketing and creative teams through our SaaS platform inMotion ignite. With our recent merger with Lytho, a Digital Asset and Brand Management solution...Read more
ManagerinMotionNowMorrisville, NC
About Us: inMotionNow is the leading provider of creative workflow and project management solutions for marketing and creative teams through our SaaS platform inMotion ignite. With our recent merger with Lytho, a Digital Asset and Brand Management solution...Read more
Human Resources SpecialistInmotionnowMorrisville, NC

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Systems Administrator with CloudinMotionNowMorrisville, NC
About Us: For over two decades inMotionNow has a been the leading provider of creative workflow and project management software for marketing and creative teams. In addition to our leading creativeRead more
Staff AccountantinMotionNowMorrisville, NC
About Us: For over two decades inMotionNow has a been the leading provider of creative workflow and project management software for marketing and creative teams. In addition to our leading creativeRead more
Account Development RepresentativeinMotionNowMorrisville, NC
The problem: As content demands increase, modern day creative and marketing teams are feeling the pressure. Once tasked with developing campaign assets for a few traditional media channels, they areRead more
Marketing ManagerinMotionNowMorrisville, NC
Digital Marketing Manager About Us: For over two decades inMotionNow has a been the leading provider of creative workflow and project management software for marketing and creative teams. In additionRead more
ManagerinMotionNowMorrisville, NC
About Us : For over two decades inMotionNow has a been the leading provider of creative workflow and project management software for marketing and creative teams. In addition to our leading creativeRead more
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