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Capital One Financial Corporation is a bank holding company specializing in credit cards, auto loans, banking and savings products headquartered in McLean, Virginia.Capital One is the eighth-largest commercial bank in the United States when ranked by assets and deposits and is ranked 10th on the list of largest banks in the United States by total assets. The bank has 755 branches including 18 cafe style locations and 2,000 ATMs. It is ranked #100 on the Fortune 500, #17 on Fortune's 100 Best Companies to work for list, and conducts business in the United States, Canada, and the United Kingdom. The company helped pioneer the mass marketing of credit cards in the 1990s, and it is one of the largest customers of the United States Postal Service due to its direct mail credit card solicitations.
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Last year Capital One and Walmart entered into a new, long-term credit card partnership that will result in Capital One becoming the exclusive issuer of Walmart’s co-branded and private label credit cards. The partnership will go beyond a traditional credit card program to change how customers experience shopping. We will create a true blended commerce experience that saves customers time and money, all while promoting financial wellbeing.
To help us achieve our vision, we need to constantly look beyond today to what will be possible tomorrow. The state of retail is transforming at breakneck speed with models like digital-first, direct-to-consumer and marketplace. Traditional companies must continually innovate or get left behind.
The Design Director Role
The Walmart Partnership design team at Capital One is looking for an Experience Director who can seamlessly blend strategy and execution. This person will play a critical role on the partnership team, helping keep us informed of and focused on the possible. You’ll guide us in taking next generation trends of value and making them a reality. You’ll be the perfect mix of dreamer, doer, influencer and inspirer.
What You’ll Do
Continually research and evaluate relevant market, industry and landscape trends to identify potential partnership application
Work with existing research teams to define, guide and analyze customer research that guides us to break-through opportunities
Monitor the competitor space for signs of innovation
Coordinate with partner innovation teams (Capital One and Walmart) to share learnings and identify areas of synergy
Design, facilitate and analyze workshops and rapid hacks to effectively and efficiently align on experiential concepts
Collaborate with functional SMEs (tech, data, legal, finance, etc.) to articulate business impact, level of effort and cost/benefit of identified innovation opportunities
Concept, prototype and test prioritized opportunities with support when and as necessary (technology, research, etc.)
Regularly share relevant trends with the larger partnership team to help keep us sharp and providing maximum value to our partners and customers
As needed lean into current release design work to guide successful implementation
What You Bring
Meaningful omnichannel retail experience
A proven track record of defining and promoting change and innovation
Great presentation, workshop and communication skills
Strong problem-solving and organization skills
A positive, constructive can-do attitude
The ability to work independently as well as collaboratively and to both lead and do
An obsession with digital trends and design
Strong familiarity with data, analytics and technology (both front and back-end)
The ability to translate concepts into initiatives and roadmaps
A clean design aesthetic and the ability to simplify the complex
Payments and/or financial services experience a plus
At least 10 years of professional experience designing digital products
At least 3 years of experience managing a team of designers
Omnichannel retail experience
Experience in design thinking/ human centered design
Demonstrated experience building relationships and influencing at the executive level
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Company - Public (COF)
Richard D. Fairbank