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Supervisor job

Advertising Checking Bureau jobs

Company

Salary

Skills

Company Description

The Advertising Checking Bureau, Inc. (ACB) has been a driving force in the channel marketing industry for over a century. ACB was established in 1917 by Walter B. Katzenberger (Mr. K.) as a central clearinghouse for testing newspaper copy and confirming national advertisement placement through more than 2,600 daily newspapers in the United States. In the 1930s, ACB developed into ad monitoring and competitive benchmarking. ACB launched a Co-op service in the 1950s, and their signature checkmark became known as 'the mark of good service.' In 2017, they celebrated their Diamond Anniversary, commemorating 100 years of innovation, service, and performance with their ACB customers. Their operations and technical professionals are motivated to search out new avenues for greater efficiencies and to custom develop the applications, networks, and links required to address marketing program challenges, inspired by an unwavering corporate commitment to continuous improvement.

Job Description

Co-op Supervisor Location:Tempe, AZ Exempt/Non-Exempt:Exempt Benefits:Yes Employment Type:Full Time Department:PSG Description: The Supervisor position is responsible for providing outstanding customer service to clients through the daily management of a team of up to 20 employees, to include hiring, motivating, recognizing, rewarding, coaching, counseling, training, and problem solving. The position ensures that the clients of assigned PSG accounts receive quality customer service in accordance with the service order agreements and ACB policies and procedures. This highly visible position maintains close client contact and oversees all matters related to customer service and claim processing of all assigned accounts. This position is considered a working supervisor, with daily task related work required. Duties: + Serve as the primary client contact for assigned accounts. + Ensure that client and ACB goals are being met with regard to production and customer service. + Receive, research, and resolve client questions and complaints. Review and identify potential client-related issues and proactively offer potential solutions. + Schedule, conduct, and attend on-site client meetings; visit clients off-site when necessary. Coordinate client training on PSG processes and systems. + Ensure that claim processing complies with ACB and client policies, program guidelines, and turnaround commitments. Review claims as necessary to ensure quality and accuracy of processing. Ensure that pended claim process follows established procedures. Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency, and service. + Review fund transactions and approve new dealer installations; Ensure that client database is maintained and updated as necessary. + Maintain client program information, specification sheets, and account binders and ensure that information is accessible to all team members. Write and evaluate client service order revisions and updates. + Schedule production and work assignments of team members. + Conduct selection interviews and assist in hiring of team members. Oversee new employee training and orientation. + Communicate information regarding claim status, turnaround time, client status, and/or issues to PSG Manager and management team on a daily basis. + Ensure that employees have appropriate training and other resources to perform their jobs. Establish and coordinate on-going staff training and development to increase performance levels and to improve customer service. + Provide daily direction and communication to team members so clients receive timely and efficient service. + Meet with team members on a regular basis to establish goals and review job performance. Provide feedback and counseling related to work performance. Write and administer performance appraisals for skill improvement. Make promotional and salary increase recommendations to PSG Manager. + Address disciplinary and/or performance problems according to company policy. Make appropriate decisions relative to corrective action as required. Prepare and administer disciplinary action in conjunction with HR as necessary. + Respond to and resolve employee relation issues expressed by team members. Create and maintain a high quality work environment so team members are motivated to perform at their highest level and to continue working for the company. Evaluate, identify and address reasons for employee turnover within work group. + Write, review, and present programming change requests to IT staff. Oversee report quality, accuracy and data integrity. Create and produce ad hoc client reports upon request. + Administer client projects related to current business, special programs or new client installations. + Other duties as assigned Qualifications: Education: + Bachelor s degree in business or related field or equivalent experience. Managerial Experience: + Minimum of 3 years of demonstrated leadership and supervisory experience in a customer service or production environment. Prior experience with ACB preferable. + Strong organizational skills are needed to manage multiple tasks/priorities. Technical Knowledge: + PC knowledge, including Microsoft Office products; Outlook, Word, Excel and Access. + Understanding of production functions, customer service, and accounting principles. + Understanding of project management principles and practices. Work Experience: + A minimum of three years work experience is desired. + Strong organizational skills are needed to manage multiple tasks/priorities. + Prior project management experience is desired, with an emphasis on client program or software launches and enhancements. Human Relations Skills: + Ability to communicate effectively with a variety of audiences verbally and in writing. Language Skills + Superior written and verbal communication skills are required. + Ability to read, analyze and interpret complex documents. + Ability to respond effectively to the most sensitive inquiries and complaints. + Ability to write memos and letters using original or innovative techniques or style. + Ability to make effective and persuasive speeches and presentations to individuals at a variety of levels.
Associated topics: assistant gm, captain, executive team leader, fire chief, gerente, manager, planning operations, police commander, shift lead, supervisor
Estimated annual salary
$41,371
average
Minimum
$25,175
Maximum
$68,131

TASKS

  • Enforce safety and sanitation regulations.
  • Direct and coordinate the activities of employees engaged in the production or processing of goods, such as inspectors, machine setters, or fabricators.
  • Confer with other supervisors to coordinate operations and activities within or between departments.
  • Plan and establish work schedules, assignments, and production sequences to meet production goals.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Personnel and Human ResourcesKnowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Production and ProcessingKnowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Advertising Checking Bureau

Type

Company - Private

Size

Medium

Revenue

$25M to $50M

Location

Multiple locations

Industry

Consumer Research Firms

CEO

Brian Mc Shane

Job Filters

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Customer Service RepresentativeAdvertising Checking BureauMemphis, TN
The CSR is responsible for providing outstanding customer service to clients, customers (internal and external) and third parties via telephone, email, and fax. The CSR ensures compliance with client's program specifications and ACB policies and procedures...Read more
Bilingual Customer Service - FRENCHAdvertising Checking BureauMemphis, TN
National Advertising Services Company is looking for individuals to fill the position of Customer Service Representatives. Must be fluent in French/French Canadian Preferred Hours M-F 8:00 am until 4:15 pm. for training. Permanent hours discussed upon...Read more
Web DeveloperAdvertising Checking BureauMemphis, TN
WHY ACB? OUR CULTURE Our people are our greatest asset We value innovative thinking We pride ourselves on problem solving and "out of the box" solutions We build teams that are loyal to each other and to the company SECTION I: POSITION SUMMARY Design and...Read more
Account SpecialistAdvertising Checking BureauMemphis, TN
The Account Specialist is responsible for providing outstanding customer service to clients by assisting the Supervisor and/or Key Personnel in executing, delegating and following up on work assignments. The Account Specialist may be required to assist...Read more
Administrative AssistantAdvertising Checking BureauMemphis, TN
Responsibilities Answer & direct phone calls; back up on the switchboard when needed Handle Accounts Payable processing weekly via software into Management review queue Write and distribute email, correspondence memos, letters, faxes and forms as directed...Read more

Closed Job Filters

FILTER JOBS
CorrespondentAdvertising Checking BureauTempe, AZ
Correspondent Location:Tempe, AZ Benefits:Medical, Dental, Vision, 401k Employment Type:Full Time Department:PSG Description: The Correspondent is responsible for providing outstanding customerRead more
SupervisorAdvertising Checking BureauTempe, AZ
Co-op Supervisor Location:Tempe, AZ Exempt/Non-Exempt:Exempt Benefits:Yes Employment Type:Full Time Department:PSG Description: The Supervisor position is responsible for providing outstandingRead more
Customer Service RepresentativeAdvertising Checking BureauMemphis, TN
We are currently seeking a friendly, professional high school graduate who is Ms Office savvy to fill a vacant Customer Service Representative position on our staff! The Customer ServiceRead more
Rebates Account SpecialistAdvertising Checking BureauTempe, AZ
Rebates Account Specialist Location:Tempe, AZ Exempt/Non-Exempt:Non-Exempt Benefits:Yes Employment Type:Full Time Department:PSG Description: The Account Specialist is responsible for providingRead more
Order Desk and Billing ClerkAdvertising Checking BureauTempe, AZ
Order Desk and Billing Clerk Location:Tempe, AZ Exempt/Non-Exempt:Non-Exempt Benefits:Medical, Dental, Vision, 401k Employment Type:Full Time Department:General Description: The Order Desk/BillingRead more
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