Supervisory Program Manager
##### Department of Transportation
Federal Aviation Administration
##### ATO, Service Center, Business Intelligence Team, AJV-W000
- ##### Open & closing dates
06/15/2019 to 07/01/2019
- ##### Service
- ##### Pay scale & grade
- ##### Salary
$119,361 to $184,947 per year
The salary listed includes 26.04% locality for Des Moines, WA
- ##### Appointment type
- ##### Work schedule
1 vacancy in the following location:
Des Moines, WA
##### Relocation expenses reimbursed
##### Telework eligible
Yes as determined by agency policy
Incumbent serves as the Program Manager for the Business
Intelligence Team within the Western Service Center.
Learn more about this agency
Incumbent serves as the manager of a cross-functional team
responsible for conducting historical and predictive trend analysis,
integrated products, and work activities that directly impact the
tactical and strategic objectives of the Service Area (SA)
organizational units; and often impact the objectives of the FAA as
a whole. Duties typically include: strategic planning, communicating
the organization's vision and objectives, setting priorities,
assigning tasks and responsibilities, monitoring and evaluating
performance of organizational units, coaching and developing staff
and organizational capabilities, approving leave, and taking,
recommending or approving corrective/disciplinary action, as
Integrates work of multiple organizations to meet strategic goals of
the organization and the FAA, participates in strategic planning for
the FAA and makes commitments (program, budget, etc.) for a major
Defines, acquires, and allocates budget, staff, and other resources
to accomplish objectives for multiple organizational units/projects/
programs and across multiple functions and/or disciplines.
Leads subject matter experts (SME) who specialize in the development
of new and innovative approaches, methodologies, techniques and
process improvements, e.g., Business Acumen and analytics. The team
is responsible for evaluating the relationships between major
program changes and status of organizations, through partnership
with the SA Analyst and SME to create actionable products that
provide predictive and prescriptive analytics to enable informed
Applies a detailed knowledge of the technical aspects of the work
that is directed, and applies a thorough understanding of the
principles of management and strategic planning, and the ability to
integrate the work of multiple organizational
units/projects/programs to accomplish mission objectives. Leads a
team that supports Service Center (SC) groups in conducting
requirement interviews, analyzing documents, and drawing connections
so that Service Unit (SU) organizations are able to develop clear
business decisions and formulate processes using task and workflow
analysis, i.e., Business Analysis Body of Knowledge (BABOK) baseline
Evaluates multiple sources to resolve conflicts and differentiate
between actual and required user needs while effectively
communicating with internal teams and external organizations to
deliver functional requirements. Requires a high level of problem
solving that may involve data or systems analysis to determine
causal factors, and identify and affect solutions. Has broad
discretion to ensure the alignment of organizational goals and
policies and the requirements of the projects and/or other work
Through partnership with the SA Analyst or SME, provides advice to
SA Leadership for proper program plann1ng and effective
decision-making. Uses strong analytical reasoning to understand end
user's requirements and transform them into operational
applications. Develops and recommends approaches to address current
and anticipated problems and issues.
Leads SA Analysts or SMEs to identify and resolve challenging
problems or issues that often cross organizational boundaries and
impact on the accomplishment of strategic objectives. Defines and
develops internal policies and procedures; predicts potential issues
and proposes preventive actions using business analysis techniques.
### Travel Required
Occasional travel - The job may require travel from time- to-time,
but not on a regular basis. The travel may be for training or other
##### Supervisory status
##### Promotion Potential
- #### Job family (Series)
0340 Program Management
### Conditions of Employment
- US Citizenship is required.
- Selective Service Registration is required for males born after
- Must submit an SF50 (See Required Documents)
- A recent SF-50 is required (See Required Documents for
- A one-year supervisory/managerial probationary period may be
To qualify for this position, you must demonstrate in your resume
that you possess one year of specialized experience equivalent to
the next lower grade/pay level (FG-14/FV-J) in the Federal service.
Specialized experience is experience which is in or directly related
to the line of work of the position to be filled and which has
equipped the applicant with the particular knowledge, skills, and
abilities to successfully perform the duties of the position. To be
creditable, specialized experience must have been equivalent to the
next lower grade in the normal line of progression for the
occupation in the organization. Examples of specialized experience
includes: Experience that includes coordinating the development of
statistical information for program compliance and/or initiatives;
working with, building and querying relational databases; designing
data strategies to extract reporting activities; communicating high
level technical analytical driven findings; with qualitative and
quantitative methods of assessing and analyzing.
Preview Job Questionnaire
Make sure your resume includes detailed information to support your
qualifications and answers to the job questionnaire.
### Additional information
We may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.
The person selected for this position may be required to file a
financial disclosure statement within 30 days of entry on duty. FAA
policy limits certain outside employment and financial investments
in aviation-related companies.
As a part of the Federal-Wide Hiring Reform Initiative (streamlining
the hiring process), the FAA is committed to eliminating the use of
the Knowledge, Skills and Ability (KSA) narratives from the
application in the hiring process for all announcements. Therefore,
as an applicant for this announcement, you are NOT required to
provide a narrative response in the text box listed below each KSA
or Leadership and Management Dimension
In lieu of providing a KSA narrative response in the text box listed
below each Technical Requirement or Leadership and Management
Dimension in your work history, please include information that
provides specific examples of how you meet the response level or
answer you chose. Your work history examples should be specific and
clearly reflect the highest level of ability. Your answers will be
evaluated further to validate whether the level that you selected is
appropriate based on the work history and experience you provided.
Your answers may be adjusted by a Human Resource Specialist as
All applicants are encouraged to provide NARRATIVES for each
"Leadership and Management Dimension" and addressed with description
and/or level/percentage of experience. Please include specific
examples and details which illustrate your knowledge, skills, and
abilities. Please include applicable date ranges.
Eligible applicants meeting the minimum qualification requirements
and selective factor(s), if applicable, may be further evaluated on
the Leadership and Management Dimensions listed in the announcement.
Based on this evaluation, applicants will be placed in one of the
following categories: score order, category grouping, or
alphabetical and referred to the selecting official for
This position is covered by the FAA Core Compensation plan.
Additional information about core compensation is available on the
following website: http://jobs.faa.gov/FAACoreCompensation.htm.
The selecting official may elect to interview all, some, or none of
the referred candidates.
The person selected for this position will be required to file a
financial disclosure statement within 30 days of entry on duty, and
annually thereafter, as FAA policy limits certain outside employment
and financial investments in aviation-related companies.
This is not a bargaining unit position.
**Links to Important Information:** Locality Pay , COLA
### How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the
**IMPORTANT:** Applicants may be rated on the extent and quality of
experience, education, and training relevant to the duties of the
position(s). All answers provided in the on-line process must be
substantiated. Ensure that your application package/resume supports
### Background checks and security clearance
##### Security clearance
##### Drug test required
- Required Documents
Applicants must apply on-line to receive consideration for this
vacancy announcement. Faxed, mailed or e-mailed applications cannot
be accepted. If you need to submit additional documents to
supplement your on-line application, e.g. transcripts, SF-50, or
veterans' documentation, you may upload these documents with your
application in USAJOBS. Supplemental documentation can also be faxed
to 206-231-4150 on or before the closing date of this announcement.
Please include your name and the vacancy announcement number on each
of your faxed pages and redact all Personally Identifiable
Information (PII), such as social security number and date of
If you are an FAA employee, you MUST provide a copy of your SF-50
(Notification of Personnel Action) containing information in Blocks
15, 17, 18, 19, 22, and 24 so it can be used to verify your position
title, series, grade, tenure, and organization of record by the
closing date of the announcement. You may fax your SF-50 or upload
it into the on-line application. If faxing the SF-50, please ensure
you include the vacancy announcement number on the faxed copy.
If you are an FAA employee, you can access and print your SF-50 from
the eOPF system https://eopf.opm.gov/dot/.
#### If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution
recognized by the U.S. Department of Education in order for it to be
credited towards qualifications. Therefore, provide only the
attendance and/or degrees from schools accredited by accrediting
institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this
vacancy announcement may result in an ineligible rating or may
affect the overall rating.
A career with the U.S. Government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. Learn more about federal
Review our benefits
Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time, or intermittent.
Contact the hiring agency for more information on the specific
- How to Apply
You must apply online to receive consideration. Your application
must have a status of **"Received"** by 11:59 PM **Eastern Time** on
the Close Date for it to be accepted. If you are applying for
positions associated with FAA registers, your application must have
a status of **"Received"** each time a referral list is created in
order to receive consideration for positions associated with
**IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE
CLEAR AND SPECIFIC REGARDING YOUR EXPERIENCE OR EDUCATION.**
**We strongly encourage applicants to utilize the USAJOBS resume
builder in the creation of resumes.**
**Please ensure EACH work history includes ALL of the following
- Job Title (include series and grade if Federal Job)
- Duties (be specific in describing your duties)
- Employer's name and address
- Supervisor name and phone number
- Start and end dates including month, day and year (e.g. June 18
2007 to April 05 2008)
- Full-time or part-time status (include hours worked per week)
**Determining length of General or Specialized Experience is
dependent on the above information and failure to provide ALL of
this information may result in a finding of ineligible.**
You may upload completed documents to your USAJOBS Account. This
will provide you the opportunity to utilize the uploaded information
again when applying for future vacancies. Please see this guide,
Document Upload Guide, for more information on uploading and
re-using the documents in your applications.
### Agency contact information
### David Lassen
Federal Aviation Administration
ANM Regional HR Services Division
2200 S. 216th St.
Des Moines, WA 98198
Learn more about this agency
### Next steps
Candidates for FAA positions are evaluated using our Automated
Vacancy Information Access Tool for Online Referral (AVIATOR)
system. AVIATOR compares your skills and experience as described in
your application with the requirements of the position. If you are
found to be an eligible, highly-qualified candidate, you will be
referred to the selecting official for further consideration. (In
some cases, individuals with priority for special consideration must
be considered and selected before other candidates.) Whether or not
you are contacted for an interview depends upon the location of the
position and the judgment of the selecting official.
**Important** - If you make any change to your application, you must
resubmit it. If you change your application and do not resubmit it,
your changes will not be considered part of your application
package, and your previous application will be considered.
All qualified applicants will be considered regardless of political
affiliation, race, color, religion, national origin, gender, sexual
orientation, marital status, age, disability, or other non-merit
factors. DOT provides reasonable accommodations to applicants with
disabilities. If you need a reasonable accommodation for any part of
the application and hiring process, please notify us. Decisions on
granting reasonable accommodation will be made on a case-by-case
basis. Additional information on reasonable accommodations
procedures or on EEO Programs is available on Office of Civil Rights
(ACR) or by contacting the local FAA Civil Rights Office.
- Fair & Transparent
The Federal hiring process is setup to be fair and transparent.
Please read the following guidance.
### Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on
the basis of race, color, religion, sex (including pregnancy and
gender identity), national origin, political affiliation, sexual
orientation, marital status, disability, genetic information, age,
membership in an employee organization, retaliation, parental
status, military service, or other non-merit factor.
- Equal Employment Opportunity (EEO) for federal employees & job
### Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants
with disabilities where appropriate. Applicants requiring reasonable
accommodation for any part of the application process should follow
the instructions in the job opportunity announcement. For any part
of the remaining hiring process, applicants should contact the
hiring agency directly. Determinations on requests for reasonable
accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work
environment, or the way things are usually done that enables an
individual with a disability to apply for a job, perform job duties
or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide
reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an
equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform
the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive
equal access to benefits, such as details, training, and
You can request a reasonable accommodation at any time during the
application or hiring process or while on the job. Requests are
considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations
or how to contact an agency.
#### Legal and regulatory guidance
- Financial suitability
- Social security number request
- Privacy Act
- Signature and false statements
- Selective Service
- New employee probationary period
This job originated on www.usajobs.gov. For the full announcement and to
apply, visit www.usajobs.gov/GetJob/ViewDetails/536844400. Only resumes
submitted according to the instructions on the job announcement listed
at www.usajobs.gov will be considered.