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Support center supervisor job

Tradesmen International jobs

Company

Salary

Skills

Benefits

Company Description

Headquartered in Cleveland, OH, Tradesmen International is an agency-based provider of resource for skilled craftsmen and labor consulting services. The firm’s mission is to partner with clients, never losing sight of its own roots in contracting to help each client complete their projects on time, on or under budget, with the highest levels of safety, quality and construction labor productivity. Tradesmen is driven by its core values of safety, honesty, customer responsiveness, and quality. Tradesmen makes every effort to keep its employees consistently working, with top pay and on projects shaping the community landscapes. The company always proactively recruits veterans - Tradesmen’s founder was an army veteran and the first general manager was a navy vet. Tradesmen seeks craftsmen who show a dedication to safety, productivity and quality. In addition to competitive wages, steady work and safety training, you will be offered a comprehensive benefits package that includes dental/vision plans, health insurance, prescription drug plan, life insurance, PTO, 401(k), and more. If you open new doors with Tradesmen, you will enjoy employee appreciation events and receive exceptional saving options on tools, new vehicles, hotels, TV’s and more.

Job Description

As the Support Center Supervisor, you are directly responsible for the day-to-day management, operations, and creation of a willing culture in our high-volume Field Support Center. The Support Center provides daily internal customer support to our 170+ field offices, ensuring quality, accuracy, and efficiency of process. In addition to ensuring current policies and procedures are executed at a high-level, you will also assist in the identification and development of strategies and process to continuously evolve the quality and scope of services provided by the team. Founded in 1992 and owned by Blackstone, Tradesmen International is leading the industry for proven skilled craftsmen and labor consulting services, emphasizing safety, productivity and craftsmanship. Our industry leading operations and service are a direct result of our dynamic, driven, and team-based culture. Responsibilities: This position requires a clear understanding of Tradesmen International’s mission, core values, business model and how we establish ourselves as the employer of choice in the construction market. Leadership – a hands-on leader that motivates and inspires top performance and holds themselves and their team to high standards of quality and service. A champion for change and effective in advancing new initiatives as the department continues to evolve. Operations – subject matter expert on all aspects of the field support center, effectively manages and monitors queue, work volumes, and progress to goals. Identifies and escalates exceptions and ensures all policies and procedures are followed. Customer Service – strong commitment to quality, communication, and problem solving in the customer service arena is required. Ability to train and develop new and current team on customer service best practices and processes. Requirements: Bachelor’s degree and/or 3+ years of support center, or similar supervision High level of personal drive and initiative Strong organizational and time management skills Strong verbal and written communication skills Ability to anticipate needs and proactively utilize appropriate resources to resolve issues Total Rewards Benefits include competitive salary with annual incentive opportunity. Benefits include 401k, vacation and holidays, medical, dental, short term disability and voluntary supplemental life insurance. EO employer M/F/Veteran/Disability
Estimated annual salary
$45,667
average
Minimum
$27,789
Maximum
$75,204

TASKS

  • Enforce safety and sanitation regulations.
  • Direct and coordinate the activities of employees engaged in the production or processing of goods, such as inspectors, machine setters, or fabricators.
  • Confer with other supervisors to coordinate operations and activities within or between departments.
  • Plan and establish work schedules, assignments, and production sequences to meet production goals.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Personnel and Human ResourcesKnowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Production and ProcessingKnowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Vacation & Paid Time OffDental Insurance
Disability InsuranceHealth Insurance
401K Plan

Tradesmen International

Type

Company - Private

Size

Large

Revenue

$100M to $500M

Location

9760 Shepard RoadMacedonia, OH, 44056and others

Founded

1992

CEO

Michael S. Webster

Job Filters

FILTER JOBS
Recruiter-RemoteTradesmen InternationalAustin, TX
Workforce Coordinators are part of the Workforce Solutions Team (WST). Workforce Solutions provides strategic oversight, leadership, and support in the recruitment, hiring, retention, and utilization of Tradesmen Field Employees throughout the field...Read more
Remote Recruiter/SourcerTradesmen InternationalAtlanta, GA
Workforce Coordinators are part of the Workforce Solutions Team (WST). Workforce Solutions provides strategic oversight, leadership, and support in the recruitment, hiring, retention, and utilization of Tradesmen Field Employees throughout the field...Read more
Project CoordinatorTradesmen InternationalIndianapolis, IN
The Project Coordinator is part of a centrally managed team responsible for effectively and consistently filling client orders with qualified, safety-minded Tradesmen Field Employees (FE’s) across the Tradesmen National footprint with a market specific...Read more
Recruiting Team LeadTradesmen InternationalNashville, TN
Recruiting Team Leads, (internally titled Workforce Coordinator Team Leads) are part of the Workforce Solutions Team (WST). Workforce Solutions provides strategic oversight, leadership, and support in the recruitment, hiring, retention, and utilization of...Read more
Marine Staffing SpecialistTradesmen InternationalPaducah, KY
Description The Staffing Specialist (internally titled Project Coordinator) is part of a centrally managed team responsible for effectively and consistently filling client orders with qualified, safety-minded Tradesmen Field Employees (FE’s) across the...Read more

Closed Job Filters

FILTER JOBS
Support center associateTradesmen InternationalMacedonia, OH
As the Support Center Associate, you are a vital member of our office support team. You are responsible to provide overall clerical support for field office functions including; invoicing, collectionsRead more
Outside sales representativeTradesmen InternationalHarrisburg, PA
Tradesmen International is seeking a full-time Outside Sales Representative for our Harrisburg, PA office. Our Rep will be accountable for developing, promoting, and managing sales activity withinRead more
Construction recruiterTradesmen InternationalWoburn, MA
Tradesmen International is seeking a full-time Construction Recruiter. The primary responsibility of the Recruiter is to recruit, interview and hire qualified Craft Professionals to ensure overallRead more
Outside sales representativeTradesmen InternationalErie, PA
Tradesmen International is seeking a full-time Outside Sales Representative for our Erie, PA office. Our Rep will be accountable for developing, promoting, and managing sales activity within theirRead more
Marine recruiter and project coordinatorTradesmen InternationalNewport, VA
Marine Recruiter and Project Coordinator The Marine Recruiter and Project Coordinator is a dynamic and highly autonomous role that combines project and site coordination with a heavy emphasis onRead more
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