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Salary and Benefits

Support Engineer
$48K-$59K / yr. (est.)
$49K
$54,379 / year
$60K
Average base salary
The salary information provided is based on data collected from various reliable sources and may vary depending on individual qualifications and other factors.

About Support Engineer

What does a Support Engineer do?

As Support Engineers, we are tasked with assisting clients in configuring and installing their newly acquired computer systems and update already existing ones. We meet with our customers to quickly understand and get to the root of their problems by taking them through a series of actions based on the software or hardware manual. We also follow up with our clients to ensure that the problem is resolved and that each software and hardware is working as intended at all times while providing the customer with instructions on how to handle new software updates.

Core tasks:

  • provide on-site or remote technical support
  • provide technical support in the form of accessible procedural documentation

Insights

How Many Years of Experience Do Professionals Need Before Becoming Support Engineer?
On average, people work 5-7 years in other positions prior to becoming a Support Engineer.
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Support EngineerSeattle, WA - 8 months ago
well, I started my career as an intern and it took me 7 years to become a Support Engineer, so this statistic makes sense to me! πŸ™„
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Support EngineerNew York City, NY - 8 months ago
7 years in other positions? Are they counting my years in college as well? 🧐
How Long Do Support Engineer Employees Typically Stay in Their Roles?
On average, Support Engineers works in this position for 3-5 years across multiple employers.
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Business AnalystChicago, IL - 8 months ago
Support Engineers have a diverse skill set that allows them to bridge the gap between technical expertise and customer satisfaction. Super valuable! πŸ’ͺ
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UX/UI DesignerLos Angeles, CA - 7 months ago
Support Engineers interact directly with customers, finding solutions to their problems. It demands empathy and good communication skills, not just technical knowledge.
What Is the Job Hopper Score for Support Engineer Employees?
Moderate job changes in Support Engineer, showing some career movement without excessive turnover.
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Technical Support AnalystNew York City, NY - 8 months ago
Can we please stop generalizing? This image doesn't represent all Support Engineers' experiences. It's misleading. 😑
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Help Desk ManagerLos Angeles, CA - 8 months ago
πŸš€ The infographic is spot on! Support Engineers should embrace growth within their roles and learn before making drastic job changes.

Career path

Path to job

Discover a Support Engineer's areas of knowledge sorted by their majors.
Explore the list of higher education institutions that a Support Engineer typically studied at.
DeVry University-Arizona
San Jose State University

Path after job

Community

Demographics

What Is the Age and Gender Ratio of Support Engineer Employees?
Gender ratio in Support Engineer position: 0.874314487984844 Male and 0.125685512015156 Female. Age ratio in Support Engineer position: 16-20: 7%, 21-30: 67%, 31-40: 19%, 41-50: 6%, 51-60: 1%, 60+: 0%. Support Engineer position is predominantly male (87.4%) with the largest age group being 21-30 years old, followed by 31-40 years old.
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Support EngineerMiami, FL - 8 months ago
this makes me so furious! We need to address the underrepresentation of women in technical roles and challenge the status quo. Everyone deserves an equal chance! πŸ”₯
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Support EngineerSeattle, WA - 8 months ago
seriously, what gives? The lack of gender diversity in the Support Engineer role is disappointing. We need to take action and create a more inclusive industry! πŸ’ͺ

Workplaces

Who Are the Top Employers for Support Engineer?
Top employers of Support Engineer position: Amazon, Microsoft Corporation, Oracle. People who work in Support Engineer position most typically go on to work for the Amazon.
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Support EngineerSan Francisco, CA - 7 months ago
I've heard horror stories about Microsoft's support team. They are notorious for their slow response times and lack of expertise.
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Support EngineerSeattle, WA - 7 months ago
Oracle might have knowledgeable support engineers, but their customer service is non-existent. They couldn't care less about the clients!
Amazon
Microsoft Corporation
Oracle
What Industries Does Support Engineer Typically Have Experience In?
Industry Background: The most typical industries of Support Engineer: Information Technology, Manufacturing, Professional / Scientific / Technical, Administrative & Support, Retail. Support Engineer employees most likely come from a Information Technology industry background.
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Support EngineerChicago, IL - 8 months ago
πŸ™„ It's not easy being in customer support, dealing with angry users all the time. But hey, at least it pays the bills!
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Support EngineerDallas, TX - 8 months ago
Being a Support Engineer is rewarding when you can help someone troubleshoot and resolve their tech issues. The satisfaction is unmatched!

Find your job as Support Engineer

Discussion about Support Engineer

Want to know more about Support Engineer position?
Share your thoughts and ideas about Support Engineer position with others in our community.
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Is Support Engineer a female or male dominated profession?
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Sophie Hayes3 years ago
15% are women in this profession only.
What is the typical age to work as a Support Engineer?
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Liam Brown3 years ago
28 is the average age of people working as a Support Engineer.
Is a Support Engineer considered to be a junior profession?
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Liam Brown3 years ago
You probably need around 6 years to work as a Support Engineer
Which industries should a Support Engineer consider working in?
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Isabella Holmes3 years ago
Professional / Scientific / Technical employs the most.
What kind of degree is needed to work as a Support Engineer?
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Isabella Holmes3 years ago
Most people have a Bachelor of Science degree
Which company are you working for as a Support Engineer?
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Isabella Holmes3 years ago
Most people work for Amazon, Microsoft Corporation, Oracle, Qualcomm and SAP
How long do people usually work as a Support Engineer when they switch to another position?
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Sophie Hayes3 years ago
On average people change after 4 years.
Is it common for people to switch companies and still work as a Support Engineer?
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Isabella Holmes3 years ago
a Support Engineer is not a typical job hopper, but might change companies.
What jobs do people work in before becoming a Support Engineer?
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Sophie Hayes3 years ago
Most people come from Technical Support Engineer, Systems Administrator or Systems Engineer roles
Working as a Support Engineer what job titles should I consider to switch to?
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Liam Brown3 years ago
Systems Engineer, Software Engineer or Technical Support Engineer are good next steps for a Support Engineer
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Disclaimer

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