As Support Engineers, we are tasked with assisting clients in configuring and installing their newly acquired computer systems and update already existing ones. We meet with our customers to quickly understand and get to the root of their problems by taking them through a series of actions based on the software or hardware manual. We also follow up with our clients to ensure that the problem is resolved and that each software and hardware is working as intended at all times while providing the customer with instructions on how to handle new software updates.
Core tasks:
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