As Support Representatives, our primary tasks include handling customer inquiries through various communication channels, resolving issues efficiently, and providing detailed information about products or services. We assist in troubleshooting technical problems and ensure customer satisfaction by following up on their concerns. We use CRM software to log interactions and keep track of resolutions. Additionally, we collaborate with other departments to resolve complex issues. Maintaining a high level of professionalism and empathy is crucial in our role.
Core tasks:
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