As Support Services Managers, our primary tasks include managing and coordinating the support and service functions within an organization. We oversee the support staff, ensuring they provide high-quality customer service and resolve issues efficiently. Support Services Managers also develop and implement policies and procedures to improve service and support processes. We utilize data and feedback to assess service performance and make necessary adjustments. Additionally, we are responsible for training and developing our team to enhance their skills and capabilities.
Core tasks:
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