As a Support Specialist, our primary tasks involve providing technical assistance to customers by diagnosing and resolving software and hardware issues. We leverage various tools and software to troubleshoot problems, ensuring minimal disruption to clients' workflows. We also maintain and update knowledge bases to help users self-troubleshoot common issues. Additionally, we communicate solutions effectively via email, phone, or live chat. Continuous learning and adapting to new technologies are paramount in our roles to provide the best support possible.
Core tasks:
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