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1.6
6 ratings
1.7
Salary & Benefits
1.0
Professional growth
1.8
Work-Life balance
1.7
Recognition & Support
1.7
Culture & Values
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Support.com, Inc. (NASDAQ: SPRT) is a major provider of customer and technical support solutions offered by professionals working from home. It was founded in 1997 in Sunnyvale, California. For over two decades, the organization has delivered outstanding outcomes for worldwide enterprise clients and top-tier enterprises. Its tried-and-true omnichannel solutions have been specially created and optimized for the homesourcing environment, yielding industry-leading NPS scores and first-call resolution rates. Through a highly scalable, global network of home-based employees and secure, proprietary, cloud-based platforms, the company efficiently serves to change customer needs. They are offering career opportunities such as HR & Payroll Systems Analyst, Remote Services Technician, and Global Pricing Analyst.

Company - Public
$50M to $100M
Large
Multiple locations
Appliance & Electronics Companies
1997
Richard Bloom
What departments Support.com employees work at?
DepartmentsRatio
other occupation48.2%
Computer User Support21.6%
Maintenance / Repair - Other17.2%
Computer / IT - Other13%
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Advertising
Large size
Communications Equipment Manufacturers
Large size
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Team

Professional experience

How many years of experience do Support.com employees have before joining?
Years of experience at Support.com: Newcomers: 28%, Experiencers: 20%, Experts: 19%, Veterans: 33%. Support.com employees have 8+ years experience on average before joining.
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Where did Support.com employees work before joining?
Where they've worked before Support.com: Convergys, Geek Squad, Office Depot. Typical Support.com employees have worked at Convergys.
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Convergys
Geek Squad
Office Depot
What industries did Support.com employees work in previously?
Industry Background: The most typical industries of Support.com: Computer Systems Design Companies, Consulting Companies, Niche Retailers, Business Support Companies, Design Firms. Support.com employees most likely come from a Computer Systems Design Companies industry background.
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Where did Support.com employees work before joining?
Past employers' size at Support.com: Small: 32%, Medium: 15%, Large: 53%. Most Support.com employees have previously worked at large companies.
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Educational background

What did employees at Support.com study?
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Where did employees at Support.com study?
American InterContinental University
Central High School
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Employee data

How long do people stay in a role at Support.com?
Time employed at Support.com: <1: 13%, 1-3: 29%, 4-8: 47%, 9-13: 10%, 14-20: 1%, 20+: 0%. Most Support.com employees stay with the company for 4-8 years which is more than the industry average.
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How does Support.com rank for age & gender diversity?
Gender ratio at Support.com: 80.8% Male and 19.2% Female. Age ratio at Support.com: 16-20: 1%, 21-30: 45%, 31-40: 29%, 41-50: 16%, 51-60: 7%, 60+: 2%. Support.com rates - 10.8% less female than the industry average. Most Support.com employees are 21-30, which is below the industry median age range.
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Career advancement

How does Support.com rank for career advancement?
Career advancement at Support.com: very low. Support.com ranks very low for career advancement which is below the industry average.
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What companies do Support.com employees go on to work at?
Future employers of Support.com: Amazon, Appen, Apple, Conduent, Kelly Services. People who work at Support.com most typically go on to work for the Amazon.
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Amazon
Appen
Apple
Conduent
Kelly Services

Find your job at Support.com

Support.com Reviews and Ratings

Have some insight of Support.com?
Get the scoop on what others who have experience with Support.com think of working there or join the conversation by leaving a review.
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RST - remote support tech
Sunnyvale, CA - August 13, 2022
Do NOT go in there!
1.0
Ratings
1
Professional growth
1
Salary & Benefits
1
Work-Life balance
1
Recognition & Support
1
Culture and Values
That is the best possible thing I can say about this company. Really, do NOT go in there! Meaning, the company is a horrible place to work day after day after day....

Pros and Cons
Working from home
Everything else! Seriously.
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How do I match this company?

How Do I Match This Company?
Are you and Support.com a perfect pairing? Let's explore your common touchpoints.
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Discussion about Support.com

Want to know more about Support.com?
Share your thoughts and ideas about Support.com with others in our community.
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What’s the stock symbol of Support.com?
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Liam Brown3 years ago
SPRT.
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What’s the gender distribution at Support.com?
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Benjamin Gardner3 years ago
19.2% female, 80.8% male.
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What year was Support.com founded?
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Sophie Hayes3 years ago
1997.
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What industry does Support.com operate in?
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Sophie Hayes3 years ago
Engineering/Architecture.
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Where’s Support.com’s HQ located?
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Liam Brown3 years ago
Sunnyvale, CA.
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How much revenue does Support.com generate?
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Liam Brown3 years ago
$50m to $100m.
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What’s the name of Support.com’s CEO?
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Isabella Holmes3 years ago
Richard Bloom.
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What’s the average length of tenure at Support.com?
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Isabella Holmes3 years ago
Typically 4-8 year(s).
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What size of companies did Support.com employees used to work for?
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Sophie Hayes3 years ago
Most worked for large businesses before.
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what are the chances of career advancement at Support.com?
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Sophie Hayes3 years ago
very low.
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who are employees usually hired by after leaving Support.com?
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Sophie Hayes3 years ago
Amazon, Appen, Apple, Conduent, Kelly Services, Microsoft Corporation, Self Employed, Uber.
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Who are the top previous employers of Support.com employees?
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Liam Brown3 years ago
Convergys, Geek Squad, Office Depot, Sears Holdings Corp., Self Employed, Sitel, Unisys, Verizon.
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How old are Support.com’s employees in general?
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Isabella Holmes3 years ago
around 21-30.
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Where did most of Support.com employees go to school?
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Benjamin Gardner3 years ago
American InterContinental University, Central High School, DeVry University-Arizona, ITT Technical Institute, University of Phoenix-Utah.
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informationLENSA generates certain information provided on this website by compiling and analyzing publicly available data and data from employees/former employees. All company names are the registered trademarks of their original owners. The use of any trade name or trademark does not imply any association with the third-party company. None of the information provided is endorsed in any way by any of the companies mentioned. We do not guarantee the accuracy, currency, or suitability of this information (including regarding demographics or salary estimate) and you are responsible for how you use it. ALL INFORMATION IS PROVIDED “AS IS” AND “WITH ALL FAULTS”. We are not responsible for nor endorse third party content on our website. If you notice any inaccurate information or information you think is proprietary you can email us at [email protected]. See our Terms and Conditions and Community Guidelines for more information.
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Isabella Holmes Career Advocate
Isabella Holmes
Career Advocate
Are you and Support.com a perfect pairing? Let's explore your common touchpoints.