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2.0
8 ratings
2.3
Salary & Benefits
1.5
Professional growth
2.3
Work-Life balance
1.9
Recognition & Support
2.0
Culture & Values
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Support.com, Inc. (NASDAQ: SPRT) is a major provider of customer and technical support solutions offered by professionals working from home. It was founded in 1997 in Sunnyvale, California. For over two decades, the organization has delivered outstanding outcomes for worldwide enterprise clients and top-tier enterprises. Its tried-and-true omnichannel solutions have been specially created and optimized for the homesourcing environment, yielding industry-leading NPS scores and first-call resolution rates. Through a highly scalable, global network of home-based employees and secure, proprietary, cloud-based platforms, the company efficiently serves to change customer needs. They are offering career opportunities such as HR & Payroll Systems Analyst, Remote Services Technician, and Global Pricing Analyst.

Company - Public
$50M to $100M
Large
Multiple locations
Appliance & Electronics Companies
1997
Richard Bloom

Departments

What departments Support.com employees work at?
DepartmentsRatio
other occupation48.2%
Computer User Support21.6%
Maintenance / Repair - Other17.2%
Computer / IT - Other13%
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Similar companies

See what companies are similar to Support.com
Amazon
Advertising
Large size
Apple
Communications Equipment Manufacturers
Large size
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Team

Professional experience

Professional Growth

How many years of experience do Support.com employees have before joining?
Years of experience at Support.com: Newcomers: 28%, Experiencers: 20%, Experts: 19%, Veterans: 33%. Support.com employees have 8+ years experience on average before joining.
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Professional Growth

Where did Support.com employees work before joining?
Where they've worked before Support.com: Convergys, Geek Squad, Office Depot. Typical Support.com employees have worked at Convergys.
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Convergys
Geek Squad
Office Depot

Professional Growth

What industries did Support.com employees work in previously?
Industry Background: The most typical industries of Support.com: Computer Systems Design Companies, Consulting Companies, Niche Retailers, Business Support Companies, Design Firms. Support.com employees most likely come from a Computer Systems Design Companies industry background.
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Professional Growth

Where did Support.com employees work before joining?
Past employers' size at Support.com: Small: 32%, Medium: 15%, Large: 53%. Most Support.com employees have previously worked at large companies.
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Educational background

Educational background

What did employees at Support.com study?
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Top educational institutions

Where did employees at Support.com study?
American InterContinental University
Central High School
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Employee data

Professional Growth

How long do people stay in a role at Support.com?
Time employed at Support.com: <1: 13%, 1-3: 29%, 4-8: 47%, 9-13: 10%, 14-20: 1%, 20+: 0%. Most Support.com employees stay with the company for 4-8 years which is more than the industry average.
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Culture & Values

How does Support.com rank for age & gender diversity?
Gender ratio at Support.com: 80.8% Male and 19.2% Female. Age ratio at Support.com: 16-20: 1%, 21-30: 45%, 31-40: 29%, 41-50: 16%, 51-60: 7%, 60+: 2%. Support.com rates - 10.8% less female than the industry average. Most Support.com employees are 21-30, which is below the industry median age range.
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Career advancement

Professional Growth

How does Support.com rank for career advancement?
Career advancement at Support.com: very low. Support.com ranks very low for career advancement which is below the industry average.
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Professional Growth

What companies do Support.com employees go on to work at?
Future employers of Support.com: Amazon, Appen, Apple, Conduent, Kelly Services. People who work at Support.com most typically go on to work for the Amazon.
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Amazon
Appen
Apple
Conduent
Kelly Services