Expired job

Just missed a job?

Sign up and never miss an opportunity again!

Systems Analyst(CRM-Salesforce) job

Marriott International jobs

Company

Salary

Skills

Company Description

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 6,000 properties, you’ll find us in your neighborhood and in more than 122 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

Job Description

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

JOB SUMMARY

Leads workgroups and/or functions as a technical resource. Performs research, analysis, design, creation and implementation of applications to meet current and future user requirements. Directs Service Providers, vendors and team members to modify and maintain existing applications to address changes in business processes. Ensures Service Providers achieve contracted service delivery outcomes. Monitors multiple projects by Service Providers and internally managed applications to successful completion, maintaining scope within the time and budget constraints.

Provides production support for Marriott's Risk Management applications. In scope applications include but are not limited to Risk Managements systems. Claims management and reporting application support using Salesforce, Riskonnect and iVOS applications, used at HQ and other regional office locations. Works with vendors during implementations for maintenance and distribution of the Marriott core configuration and production support of applications (testing of patches, security updates, application performance monitoring and maintenance.)

CANDIDATE PROFILE

Education and Experience

Required Qualifications:

* Undergraduate degree or equivalent experience/certification
* 6-8 years' experience in information technology application development and support

Preferred Qualifications:

* Graduate degree
* Technology certifications
* Technology leadership experience in a sourced or internally managed environment
* 6-8 years' domain experience relevant to supported business function; Industry and competitive landscape knowledge
* Knowledge of related applications (e.g. Risk Management claims administration, iVOS, Riskonnect, Salesforce)
* Experience with Apex, Visualforce, Native, MySQL and JavaScript

CORE WORK ACTIVITIES

Technical Leadership

* Trains and/or mentors other team members, and peers as appropriate
* Provides financial input on department or project budgets, capital expenditures or other cost/resource estimates as requested
* Identifies opportunities to enhance the service delivery processes.

Delivering Technology

* Performs more complex quantitative and qualitative analyses for service delivery processes and projects.
* Supports existing applications and large projects in a minimum of one environment.
* Facilitates achievement of expected deliverables and obligations of Services Providers
* Validates completeness of requirements prior to Service Provider or internally managed team solutioning
* Through the service provider or internally managed teams, plans and coordinates complex implementation overseeing quality control of application functional design, usability, functionality, and implementation.
* Advises support desk on change management as it relates to support and training of new system
* Ensures all projects follow the defined development and business case processes
* Ensures proper coordination with appropriate IT and vendor relations teams
* Provides consultation for routine and complex systems development
* Ensures early warning to the business stakeholder executives regarding degraded or missed service levels

IT Governance

* Follows all defined IR standards and processes (i.e. IT Governance, SM&G, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed
* Maintains a proper balance between business and operational risk
* Follows the defined project management standards and processes

Service Provider, COTS and Custom Application Management

* Validates that Service Providers and internal teams develop and manage respective aspects of a project plan, including schedules, deliverables, and appropriate metrics.
* Makes short term plans for the team to effectively utilize resources.
* Monitors Service Provider and internal team's outcomes.
* Reviews estimates of work effort for client project provided by Service Providers and internal teams for accuracy.
* Facilitates timely resolution of service delivery problems and minimizes the impact to clients.
* Functions as an applications resource for both senior leadership and project teams in effective utilization of existing technology in business technical applications, either enterprise-wise or business-wide.
* Leads workgroup/project team or functions as a technical specialist.
* Supports and develops systems in a minimum of one environment.
* Develops and manages respective aspects of a project plan with minimal assistance, including schedules, deliverables, and appropriate metrics.
* Plans and coordinates complex integration(s) and implementation overseeing quality control of systems functional design, usability, functionality, and implementation.
* Coordinates with quality assurance, infrastructure services, vendor and internal application delivery teams.
* Provides consultation for routine and complex systems development.
* Provides accurate estimates of work effort for client project.
* Functions as a technical resource for other team members.
* Understanding and ability to facilitate and execute technical infrastructure, technical specialization and technical integration activities.
* Good understanding of business processes, customers and functions.

MANAGEMENT COMPETENCIES

Leadership

* Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
* Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.
* Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
* Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
* Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
* Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

* Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
* Strategy Execution - Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
* Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

* Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.
* Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
* Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability

* Developing Others - Supports the development of other's skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.
* Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Learning and Applying Professional Expertise

* Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
* Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
* Technical Intelligence: Knowledge and ability to define and apply appropriate technology to enhance business process
* Development Methodologies: Knowledge of general stages of SDLC framework and the application tiers within the development space.
* Information Security: Knowledge of the security considerations relevant within the development space, including industry best practices related to information security

Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

* Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
* Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
* Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Estimated annual salary
$90,314
average
Minimum
$70,489
Maximum
$109,038

TASKS

  • Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
  • Troubleshoot program and system malfunctions to restore normal functioning.
  • Expand or modify system to serve new purposes or improve work flow.
  • Use the computer in the analysis and solution of business problems, such as development of integrated production and inventory control and cost analysis systems.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Marriott International

Type

Company - Public (MAR)

Size

10000+ employees

Revenue

Over $10B

Location

Bethesda, MD

Industry

Hotels
Motels
& Resorts

Founded

1927

CEO

Arne M. Sorenson

Job Filters

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we...Read more
Housekeeper - General Clean/Preventive MaintenanceMarriott InternationalHawthorne, CA
With a fun, casual and residential atmosphere including a full kitchen in every suite, TownePlace Suites are designed for the self sufficient, long stay guest who wants to settle in and connect to the local area. As a part of the TownePlace Suites team...Read more
HousekeeperMarriott InternationalBoston, MA
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another - and are driven to make things better. We love what we do, and we give it all we've got - on property and off. When guests stay with us, it's not just a...Read more
Front Desk ClerkMarriott InternationalChicago, IL
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly...Read more
ClerkMarriott InternationalNew York, NY
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate...Read more

Closed Job Filters

Barista (Starbucks)Marriott InternationalSalt Lake City, UT
Posting Date Sep 20, 2019 Job Number 19124440 Job Category Food and Beverage & Culinary Location Salt Lake Marriott Downtown at City Creek, 75 S. West Temple, Salt Lake City, Utah, United States VIEWRead more
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirelyRead more
Guest Service RepresentativeMarriott InternationalDallas, TX
Posting Date Jul 23, 2019 Job Number 19096123 Job Category Rooms and Guest Services Operations Location W Dallas - Victory, 2440 Victory Park Lane, Dallas, Texas, United States VIEW ON MAP Brand WRead more
Housekeeping AttendantMarriott InternationalJacksonville Beach, FL
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels , Marriott International s flagship brand with more than 500 global locations, is advancingRead more
Food & Beverage Supervisor (Full-Time)Marriott InternationalWaimanalo, HI
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and we give it all we ve got onRead more
Similar jobs in the area
System AnalystNuventoWashington D.C., DC
Title: System Analyst Location: Washington, DC Duration: 6+ Months Mode of interview: In-Person Position Overview: OVERALL PURPOSE OF POSITION: Working in close co-operation with the business customers and IT teams, the IT systems analyst applies advanced...Read more
instamatch
We're interested in you! HUNTER Technical Resources is one of the leading national technical staffing and placement firms with offices in Atlanta, Dallas, and Denver. Let's talk about how we can work...
MATCH ME
Title: System Analyst Location: Reston ,VA Duration: 06 months contract to hire Top Skills AWS Cloud ITIL Methodologies Networking Production System Query Scripting UNIX/Linux Systems Shift info: This is a 24 x 7 system monitoring team. They ideally want...Read more
Systems AnalystDecision TechnologiesWashington, DC
Position Description The System Analyst will provide Engineering Support Services to execute the Naval Warfare Systems Certification Policy (NWSCP) (NAVSEAINST 9410.2A) and support the development and deployment of warfare systems throughout the life cycle...Read more
flexjobs
What is Lyft? Lyft matches drivers with passengers who request rides through the Lyft smartphone app. Signing up to be a Lyft driver is the perfect opportunity for you to set your own schedule and be your own boss while earning extra money. Apply to drive...Read more
CompuGain is an Information Technology and Business Consulting firm providing project-based solutions, software solutions and professional staffing services. Position: Systems Analyst Location: Herndon & Reston, VA Duration: Contract to Hire Looking for...Read more
flexjobs
Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends—it's up to you. Earn Good Money. You’ll earn by bringing people the food they love from local restaurants. Choose...Read more
SYSTEMS ANALYST with a solid knowledge of ServiceNow toolkit; Experience with software asset management; and Data Quality Maturity models. You should have experience with the development of large-scale systems Job Summary Skill Matrix: ServiceNow toolkit...Read more
Job Description Vaxcom Services, Inc. www.vaxcom.com Vaxcom Services Inc. (an Xator Corporation National Security Solutions Company) is a niche provider of intelligence related support services. We are recognized experts in Intelligence Community with...Read more
Job Description The System Analyst (PM), under general supervision but in compliance with Credit Union policies and procedures, works with core financial system, core financial supplemental systems and users to tailor, implement and maintain these...Read more
A Global technology consulting company that focuses on the financial services sector is looking to bring on a Systems Analyst. This company consists of experts in banking and payments, wealth management and Capital Markets and have a deep knowledge in...Read more
Sparks Group is currently seeking a Systems Analyst in the Washington, D.C. area! Responsibilities: • Assist the federal program specialist for AFCARS and directly to the states • Manage all AFCARS documents • View codes from various sources within...Read more

Similar jobs

Production support Seeking a well rounded IT candidate to fill a production application support role. Expectation is that each production support team member has a deep understanding of each applications functionality flows, logs, database tables...Read more
Job Description Growing software company looking to hire a Systems Analyst to there team. Document and maintain business and functional requirements and ensure persistency Provide consultative assistance to business users and stakeholders looking to...Read more
The National Academies of Sciences, Engineering, and Medicines Information and Technology Services team is seeking an Information Technology Systems Analyst to join our staff located in Washington, DC. The Systems Analyst is required to become a subject...Read more
Overview "Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like home. Our focus is doing what's right for the resident. For me, that's a big breath of fresh air." - Sunrise...Read more
Deployment AnalystAM LLC 2018Washington, DC
Email this job to a friend Overview TheDeployment Analyst must have experience in the coordination, scheduling, and identification of all long-term, mid-term, and near-term deployment activities. Responsibilities Must have experience in identifying...Read more
Systems AnalystJob ID R85792Updated date 10/10/2019Location McLean, Virginia7900 Westpark Drive (12131), United States of America, McLean, VirginiaAt Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman...Read more
Vaxcom Services, Inc.www.vaxcom.comVaxcom Services Inc. (an Xator Corporation National Security Solutions Company) is a niche provider of intelligence related support services. We are recognized experts in Intelligence Community with subject matter...Read more
What You’ll Get to Do:CACI is looking for a Systems Analyst to work closely with the government team to ensure data migration and system readiness is achieved for our Client's GrantSolutions (GS) implementation and ongoing support afterwards. The Systems...Read more
Datrose is seeking a Systems Analyst for an temporary assignment (W2 Only) opportunity in Washington, DC!Must have Public TrustThis is an excellent opportunity for the right individual. If interested in exploring this great opportunity, please apply...Read more
Req ID: 35210At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay...Read more