privacy policy

1. Introduction

1.1. Lensa Inc (”we” or “us”) is committed to protecting the privacy of all visitors to www.lensa.com website (“Site”). This policy sets out the basis on which any personal data we may collect from you, or that you provide to us, will be processed by us when you use our Site. Please read the following privacy policy (“Policy”) carefully to understand our views and practices regarding your personal data and user content, and how we will treat it.

1.2. By using the Site you consent to the collection, use, maintaining and transfer of the information (including personally identifiable information) that you provide to us in accordance with the terms of this Policy.

1.3. We reserve the right to change the contents of this Policy at any time, by posting such changes to this Policy at least seven (7) days prior to the change taking effect. It is your responsibility to familiarize yourself with the Policy regularly to ensure that you are aware of any changes. Your continued use of this Site following the posting of any such changes will constitute your acceptance of the revised Policy.

2. Collected data

2.1. We may collect, receive, use, store and transfer different kinds of Personal Data and User Content (together referred to as “User Data”) about you, including, but not limited to:

2.1.1. Personal Data: contains data relating to your person, such as without limitation Identity Data, Contact Data, Profile Data, Technical Data and Usage Data as follow:

2.1.1.1. Identity Data: first name, last name, the content of your resume or CV, gender, photo and other similar data.

2.1.1.2. Contact Data: physical and email address, telephone number, mobile phone number and other similar data.

2.1.1.3. Profile Data: username, job searches, job application, feedback, survey responses, performance in games on Site, preferences and other similar data.

2.1.1.4. Technical Data: login data, Device IDs, IP address, access dates and times, browser type and version, device information, cookie data, time zone setting, location, browser plug-in types and versions, operating system and platform.

2.1.1.5. Usage Data: how you use the Site and the services (analytics of user behavior).

2.1.2. User Content: content that you post or submit on blogs, groups, communities and other similar forums and surfaces on our Site.

2.2. We may also collect, use and transfer to third parties non-personal (aggregated) data such as statistical data for any purposes, but non-personal data does not directly or indirectly reveal the identity of user.

3. When and How data is collected

3.1. User Data is collected, when you visit and use the Site (including but not limited to browsing, filling out forms, responding to surveys, applying for jobs, participating in games, clicking on buttons), or by corresponding with us by post, phone, e-mail or otherwise.

3.2. We also collect User Data that we receive from third parties when, upon your registration with such third parties, you co-register with us.

3.3. We collect User Data that you voluntarily provide when you use the Site or correspond with us by post, phone, e-mail or otherwise. We and our third-party service providers also collect User Data automatically by using cookies, clear gifs, log file information and other similar tools whenever you interact with our Site and in HTML-based emails sent to you.

3.4. The use of User Data that we collect is governed by this Privacy Policy. However, we do not control how our third-party service providers (such as third-party analytics, CRM and marketing automation services, etc.) store, use and further share User Data that they collect from you when you use our Site or in in HTML-based emails. Accordingly, we will not be liable to you (whether under the law of contract, the law of torts or otherwise) for any loss or damages resulting from the conduct of such third-party service provider.

4. Use of data

4.1. We use the data that we collect internally in particular to provide our services to you including for example to create your account, allow you to view, respond to, and save job postings, allow employers or prospective employers to respond to your job posting responses, allow you to post and share your resume on our services, provide you with job recommendations based upon your history or preferences, and to respond to your enquiries and communicate with you, to carry out our obligations arising from any agreements entered into between you and us, to notify you about changes to our services, for our own research purposes, in order to better understand our customers and their preferences and to improve the services that we offer, to operate the Site and manage your registration. We use automated data collection tools in particular to keep track of your session and advertising delivery, to remember information so that you will not have to re-enter it during your visit or the next time you visit the site, to provide custom, personalized content and information, to monitor the effectiveness of our services, to monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns, to diagnose or fix technology problems reported by our users or engineers that are associated with certain IP addresses.

4.2 The use of your User Data includes among others that some of your User Data (including in particular your photo) may be publicly available at the Site, especially of participate in groups or communities on the Site. Certain User Data may also be shared with third parties and you may also receive unsolicited information using the Contact Data that you provided according to the rules below.

4.3. We may also send the User Data that we collect to third parties. In California, this is considered a sale. These third parties include in particular, employers, recruiters and other job boards whom we need to communicate your User Data in order to provide you our services or complete your co-registration; our marketing partners to provide you with additional job opportunities per email; our service providers that we engage to enable or improve our services to you (such as companies providing hosting, platform maintenance, risk assessments, and security, data and web analytics, IT, customer, email , advertising, billing, credit card processing and other services); as well as any other third party without any limitation. As an exception from the above general rule, we forward your data to Applicant Tracking Systems (so-called ATS) only upon your request, engaging us to register your data in the ATS. We may continue to store and use every User Data that we forward to third parties.

4.4. Third parties that receive User Data that we collect may store and use it for their internal purposes and may also share it with other entities. If you provide us your Contact Information (including your mobile phone number), we, or third parties that receive it, may contact you with unsolicited job postings, carrier developments opportunities or without limitation, any other information or offer by e-mails, text messages or other means. If you wish us to cease contacting you, please opt out of receiving such messages mail in your profile settings available on the Site. If you wish any third parties to cease contacting you, you must request them directly, and we cannot guarantee that they will comply with your request.

4.5. We do not control how third parties store, use and further share your User Data, accordingly, we will not be liable to you (whether under the law of contract, the law of torts or otherwise) for any direct, indirect, special or consequential loss; or for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data which may result from the storage, use and further share of your User Data by such third parties. In particular, once you provided User Data to us, it cannot be excluded that persons, whom you otherwise would not share such data (e.g. your current employer) will have access to it. Should you request us to delete your User Data, we cannot contact and request third parties whom your data was already forwarded to delete your User Data.

4.6. We may display links and adds of external websites on our Site, including third party job postings and advertisements. These other websites have their own privacy policies and data collection, use and disclosure practices. Lensa does not control and is not responsible for the use of information that is submitted to or collected by such other websites. You should contact the operator of these websites, directly if you have any questions about their use of the information that they collect.

4.7. Law enforcement agencies, courts, supervisory authorities, regulatory bodies and certain other third-parties, to the extent that we are permitted or required to do so by law, or in order to comply with our legal and regulatory obligations, or in the interests of national security, or to respond to verified requests relating to a criminal investigation or alleged or suspected illegal activity

4.8. We partner with Meta and Google to identify and deliver targeted advertisements to individuals who have similar characteristics to those in our existing customer base (“Lookalike Audiences”). To do this, we share with Meta and/or Google, in hashed form, personal identifiers (name, email address, telephone number, city and state) from our existing customer base, as well as online user activity occurring within the Service such as Google/Meta Ad click ID (“Custom Audiences”). Meta and Google feed this information through their proprietary algorithms, match the hashed data with their respective user databases to identify a set of relevant Lookalike Audiences, depending on the types of information provided. For more information, please see Meta's Privacy Policy and Google's Privacy Policy. To opt out please visit https://optout.aboutads.info

5. Declining to provide and correcting Personal Data

5.1. You may, decline to submit Personal Data through our services, in which case we may not be able to provide certain services to you.

5.2. You may update, delete inaccuracies, or correct your account information and email preferences at any time by logging in to your account. In other cases, you can request that we update, correct or delete inaccuracies from your Personal Data that we store by sending an email to [email protected].

5.3. We do not control and are not responsible for updating, correcting or deleting inaccuracies from your Personal Data that third parties store, irrespective of whether such third party collected your Personal Date from you when you use our site or in in HTML-based emails or received it from us. requests to update, correct or delete inaccuracies from your Personal Data that third parties store should be addressed to such third party directly.

6. Ceasing and refraining from using User Data

6.1. California law permits California residents to request and receive certain information about disclosure of certain categories of Personal Data to third parties for their direct marketing purposes or choose to opt out of such disclosure. If you are a California resident and a user of the Site and wish to request this information or opt out at any time, please email us at [email protected].

6.2. If you delete your account, we will cease to use Personal Data shared with us upon your registration. We may retain and use your Personal Data as necessary to comply with our legal obligations, resolve disputes., and enforce our agreements.

6.3. To request removal of your User Content from our blog, community forums, or testimonials, contact us at [email protected]. In some cases, we may not be able to remove your User Content, in which case we will let you know if we are unable to do so and why.

7. Warnings

7.1. We use automated processes and third-party aggregators to collect and display information that has been created by third parties, for example employers, recruiters, so we cannot verify the accuracy or legitimacy of all job postings displayed on our site. We strongly encourage you to exercise caution when providing information about yourself to others online, including when you apply for jobs found on Lensa. Never provide your social security number, credit card information, bank account details, or unnecessary personal information to a potential employer. Never participate in a financial transaction of any sort with a potential employer. Always be cautious of opportunities that sound too good to be true or require you to act as a financial intermediary, particularly for an overseas person.

7.2. We have implemented technology and security features, as well as internal guidelines, designed to safeguard the privacy of your personal information from unauthorized access or improper use. We will continue to endeavor to enhance our security procedures as new technology becomes available. However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

7.3. Our Site is not intended for use by persons under the age of 18 years. We dos not knowingly collect or solicit User Data from anyone under the age of 13 or knowingly allow such persons to register to use our Website. In the event that we learn that we have collected Personal Data of a child under the age of 13, we will delete that data to the extent required by applicable law as quickly as possible. If you believe that we might have any Personal Data from or about a child under 13, please contact us at [email protected].

8. Contact information

All comments, queries and other requests relating to our use of your Personal Information should be addressed the customer services team at [email protected] or by post to 17 West Gay Street Suite 50, West Chester, PA 19380.

9. Submit data access request

10. Submit deletion request request

11. Notice of personal information collected

Please see 3. When and How data is collected for additional details on how user data is collected.

When you opt-in to Lensa career opportunities on a partner site of Lensa, Lensa will collect your personal identifiers (name, phone number and email address) to fulfil your request to receive these opportunities from Lensa. Lensa shares your email address with its marketing partners to provide you with additional marketing opportunities per email. Such sharing is a sale under the California Consumer Privacy Act. To opt-out, please visit Do Not Sell My Personal Information.

Notwithstanding any other provision, we partner with third parties that collect information across various channels, including offline and online, for purposes of delivering more relevant advertising to you or your business. Our partners may place or recognize a cookie on your computer, device, or directly in our emails/communications, and we may share personal information with them if you have submitted such information to us, such as your name, postal address, email address, or device ID. Our partners may link the hashed or obfuscated personal information we share with them to the cookie stored on your browser or device, and they may collect information such as your IP address, browser or operating system type and version, and demographic or inferred-interest information. Our partners use this information to recognize you across different channels and platforms, including but not limited to, computers, mobile devices, over time for advertising (including addressable TV), analytics, attribution, and reporting purposes. For example, our partners may deliver an ad to you in your web browser based on a purchase you made in a physical retail store, or they may send a personalized marketing email to you based on the fact that you visited a particular website. Your data may be transferred outside of the country from which it was originally collected. To learn more about interest-based advertising in general and to opt out, please visit http://www.aboutads.info/choices.

To opt-out of the sharing of this information with LiveRamp, please click here.

12. Do not sell my personal information

To opt-out from selling your personal information, please visit the Privacy Center within your Profile Settings. Under the section "How we use your private data", you can fine tune, or disable entire third party access to your data, by deactivating the "Enable trusted third parties to access your data" switch. If you can not access your Profile Settings page, please use this login option and follow the instructions.  You can also opt-out by sending a request to our support team via email to [email protected].

If you are not a registered Lensa user, or you decide not to log in, you can use the interactive web form for guest users to opt-out from selling your personal information.