As team supervisors, we oversee the day-to-day operations of our assigned team. We ensure that the work is completed on time, and in a manner that is conform to company policies, as well as quality and other requirements. We provide mentorship and guidance to team members. We are often responsible for scheduling shifts, assigning tasks, and overseeing performance. We assist in problem resolution and handle customer complains, where applicable. We often carry out job-specific tasks ourselves, so we require some experience in the type of work the team members do. Often, we are former team members ourselves, promoted from within.
Core tasks:
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