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Technical Duty Officer (TDO) job

BoxSan Mateo County, CA
Box jobs

Company

Company Description

Box is an enterprise content management platform that solves simple and complex challenges, from sharing and accessing files on mobile devices to sophisticated business processes like data governance and retention.

Job Description

Box is looking for a Technical Duty Officer to join our Network Operations Center and support an industry-leading platform. It is the responsibility of the NOC to monitor, troubleshoot, and resolve issues that affect the availability and quality of the Box platform. The NOC is the frontline of defense in making sure our customers like GE, Pandora, AstraZeneca and Gap have a seamless experience when accessing their content on Box. The TDO is an integral job function within the NOC that ensures the overall production site health and the performance of core customer facing journeys. The TDO must maintain total site awareness, detecting metric and service deviations, monitoring change, and proactively identifying potential issues and resolving before they escalate to impactful levels. Additionally the TDO will serve as the final level of escalation for exception handling in the change management process and for emergency changes to the Box live site. Responsibilities: Senior technical leader with breadth and depth. Multiple specializations over a career in the 5 year range is preferable. Eagerness and ability to learn constantly - twice as confident in their ability to learn as in the depth of their existing knowledge. A successful TDO must have Systems Administration knowledge, if not specialization. A strong spirit of ownership. Rock solid command presence. Builds tools, processes, and capabilities to improve manageability, visibility, resiliency and time to restore service for critical incidents. Identifies repair items, and contributes to the postmortem process. Qualifications Skills: Strong and effective communicator Strong troubleshooting and problem solving abilities. Ability to learn new technologies and technical domains. Persuasive leader. Able to lead a team in a pressure situation to resolve a critical incident Good collaborator who builds relationships with other technical teams Process oriented with a strong attention to detail and follow-through Required experience: Strong knowledge of Linux Red Hat, Unix, Perl and Shell scripts Thorough understanding of the TCP/IP suite, routing protocols such as BGP and OSPF and DNS 5 years technical systems knowledge and internet industry terminology Operations experience at scale a plus Private and Public cloud experience a plus Flexibility to work shift model SDL2017

Box

Type

Company - Public (BOX)

Size

1001 to 5000 employees

Revenue

$100M to $500M

Location

Redwood City, CA

Industry

Information Technology

Founded

2005

CEO

Aaron Levie

Job Filters

Box is the leading Cloud Content Management solution, empowering enterprises to revolutionize how they work by securely connecting their people, information, and applications. Box is on a mission to revolutionize how enterprises work in the 21st century...Read more
What is Box?Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure...Read more
Payroll SpecialistBoxRedwood City, CA
WHAT IS BOX?Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure...Read more
Role and TeamAs an engineer on Enterprise Tasks and Automations team, you'll be joining a fast-paced, full-stack team in one of the critical areas of Box. We are building new tools and APIs to help users get their work done faster in Box. You will work...Read more
WHAT IS BOX?Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure...Read more

Closed Job Filters

Email Marketing SpecialistBoxRedwood City, CA
Purpose Box is growing. Marketing Operations (MOPS) has a critical role in supporting this growth. As an email marketing specialist on the MOPS team , you will be responsible for building, executing,Read more
: Box is a secure content management and collaboration platform designed for digital-age processes and work styles. Since 2005, we’ve helped teams and organizations across industries easily share,Read more
Revenue AnalystBoxAustin, TX
Box is growing fast - real fast - and we’re just getting started. Our opportunity is meaningful: 500 million knowledge workers worldwide, struggling to manage, share and secure information. Box’sRead more
Client Platform EngineerBoxRedwood City, CA
About Us : Box is a secure content management and collaboration platform designed for digital-age processes and work styles. Since 2005, we’ve helped teams and organizations across industries easilyRead more
Box is growing fast - real fast - and we're just getting started. Our opportunity is meaningful: 500 million knowledge workers worldwide, struggling to manage, share and secure information trapped inRead more
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