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Technical Sales Support Specialist - Flow Instrumentation job

ABBWarminster, PA
ABB jobs

Company

Salary

Skills

Benefits

Company Description

ABB is a supreme technology company worldwide that quickens the transformation of society and industry to get a more productive and sustainable future. ABB is a Swish- Swedish multinational company. The headquarters of ABB are located in Zurich, Switzerland and Vasteras, Sweden. ABB operates specifically in robotics, power, heavy electrical equipment and automation technology areas. ABB has been a Fortune 500 company worldwide and is ranked 341st in the Fortune Global 500 list of 2018. ABB was founded in 1883 by Ludvig Fredholm. ABB was formed when ASEA and BBC Brown Boveri merged together on August 10, 1987. ABB started expanding in Central and Eastern Europe in the early 1990s. Bjorn Rosengren is the CEO of ABB. ABB enables its customers to generate, transmit and distribute electricity efficiently to increase productivity in commercial and utility operations all around the world. Today, ABB research centres are expanding all over the world and developing ways to power society without consuming the earth.

Job Description

ABB's instrumentation product line includes flow instrumentation to measure fluid movement in process applications. Our product line is the most complete on the market and includes the following technologies: Electromagnetic, Swirl and Vortex, Coriolis, Differential Pressure, Variable Area and Thermal Mass. Our customer base includes: Water and Waste Water, Oil & Gas, Petrochemicals, Fine Chemicals, Power Generation, Food & Beverage, and Pulp & Paper. Customer types include: end users, engineering firms, system integrators and OEMs. ABB Inc., is currently seeking a Technical Sales Support Specialist for its location based out at Warminster,Pennsylvania . This position must sit in Warminster PA working remotely is not an option. The responsibilities include to provide application and post sale support to our customer base via phone and/or other electronic communication methods . The primary function is to provide assistance to our customer base and sales channels to aid in their application and use of our flow products. As part of a team, your group will be the first line technical support for our customers and sales force. Typical customer requests include: help with proper wiring and programming instructions, aid with product selection based on a customer's specific application and troubleshooting of installations that are not providing the desired outputs. The successful candidate would become one of the primary knowledge base for the practical application and maintenance of our flow products. You will work closely with our Customer Support, Product Management, and Engineering Groups to ensure our customer's success with our instrumentation products. Most of the assistance is provided via telephone in response to a customer inquiry. Occasionally, very light travel to customer sites may be required. .

2019-08-01

Professionals ( > 2 years of work experience)

Tasks:

Typical duties/responsibilities may include, but are not limited to, the following:

* Assist our customers and sales representatives by phone, email, or instant messaging with the application, and optimum product selection of ABB's flow instrumentation.

* Provide post-sales product support and troubleshooting services to end-users via phone, e-mail, or instant messaging via the ABB Warminster PA center .

* Develop application notes, technical bulletins, and other tools to allow others solve common product troubleshooting or proper selection issues.

* Participate in the development and presentation of technical product training sessions to share specific installation and application knowledge throughout the organization.

* Provide feedback to internal Quality and Product Management groups regarding the frequency and nature of the incoming inquires.

* Participate in the review and development of product instruction manuals.

* Communicate with other ABB Application Engineers (US and global) to share best practices and expand the technical knowledge base.

Requirements:

Basic Qualifications:

* Four year accredited degree and 2 years of related work experience with Instrumentation or process control related products. .. else 4 years of same experience with AS degree .. else 6 years of same experience with HS or GED equivalence .

ALTERNATIVELY .. this position may be hired at a more Senior Level meeting with the below requirements:

Four Year accredited degree and 5 years of related work experience with Instrumentation or process control related products. .. else 7 years of same experience with AS degree .. else 9 years of same experience with HS or GED equivalence .

Preferred Qualifications:

* BS degree in an Engineering or technical field along with service, sales, or application engineering instrumentation flow and/or other measurement analytical automation / industrial products.

* Knowledge of industrial process control, process measurements, and/or general instrumentation background would be helpful.

* Experience troubleshooting products over the phone with customers is a plus.

* Understand the basic use of electrical test equipment (i.e. digital voltmeters, etc.)

* An understanding of or experience servicing our primary customer's production processes is desirable (Water and Waste Water, Oil & Gas, Petrochemicals, Fine Chemicals, Power Generation, Food & Beverage, and Pulp & Paper)

* Experience troubleshooting products over the phone with customers is a plus.

* Understand the basic use of electrical test equipment (i.e. digital voltmeters, etc.)

* Basic computer skills: MS Office, use of internet-based systems and use of internally developed software tools.

* Candidate with work authorization that would permit them to work for ABB in the United States without future visa assistance.

Additional information

Equal Employment Opportunity and Affirmative Action at ABB

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:

As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-###-####.

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-###-#### or by sending an email to ...@abb.com. Resumes and applications will not be accepted in this manner.

Location:

Warminster, Pennsylvania, USA

Contract type: Regular/Permanent Business unit: Measurement & Analytics

Date posted: 2019-07-01 Job function: Sales Publication ID: US67791381_E5

ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in power grids, electrification products, industrial automation and robotics and motion, serving customers in utilities, industry and transport & infrastructure globally. Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions: bringing electricity from any power plant to any plug and automating industries from natural resources to finished products. As title partner in ABB Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 147,000 employees. www.abb.com
Associated topics: assistance, client, help, information technology, patient, support, support specialist, technical support specialist, technician, technology
Estimated annual salary
$42,288
average
Minimum
$39,051
Maximum
$54,191

TASKS

  • Negotiate prices or terms of sales or service agreements.
  • Prepare and submit sales contracts for orders.
  • Visit establishments to evaluate needs or to promote product or service sales.
  • Maintain customer records, using automated systems.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Production and ProcessingKnowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Family Medical Leave

ABB

Type

Company - Public

Size

Large

Revenue

Over $10B

Location

125 County Line RoadWarminster, PA, 18974and others

Founded

1988

CEO

Ulrich Spiesshofer

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