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Technical Support Engineer

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Salary and Benefits

Technical Support Engineer
$48K-$59K / yr. (est.)
$49K
$54,281 / year
$60K
Average base salary
The salary information provided is based on data collected from various reliable sources and may vary depending on individual qualifications and other factors.

About Technical Support Engineer

What does a Technical Support Engineer do?
Black and silver laptop computer on round brown wooden table
Two women sitting in front of computer monitor

As Technical Support Engineers, we install and configure computer systems, we solve technical problems, and we troubleshoot hardware/software faults. We serve as a primary liaison between an organization and its clients. As Technical Support Engineer, we are tasked with working with internal groups such as support, product management, sales engineering and consulting. As Technical Support Engineers, we can either work on-site or via our phones. We are tasked with the responsibilities of resolving network issues and configuring operating systems.

Core tasks:

  • preparation of accurate reports in a timely manner
  • tracking and management of work records
  • we help in solving customers' problems
  • communicate with customers to know their needs and see how we can provide solutions
  • prioritizing and evaluating customers support cases

Insights

Professional Growth

How Many Years of Experience Do Professionals Need Before Becoming Technical Support Engineer?
On average, people work 5-7 years in other positions prior to becoming a Technical Support Engineer.
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IT Support SpecialistMiami, FL - A year ago
I'm not surprised at all! There's so much to learn and master in this field. It takes time to gain the necessary knowledge and expertise to be a successful Technical Support Engineer.
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Service Desk TechnicianSeattle, WA - A year ago
😮 That's longer than I expected! But hey, it also means more diverse experiences before landing a role as a Technical Support Engineer. That could be valuable, right?

Professional Growth

How Long Do Technical Support Engineer Employees Typically Stay in Their Roles?
On average, Technical Support Engineers works in this position for 3-5 years across multiple employers.
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Product ManagerChicago, IL - A year ago
Technical Support Engineers are known for their short tenures, which I find concerning as it affects the stability and knowledge transfer within teams. 😠
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Network AdministratorAustin, TX - A year ago
Having worked closely with Technical Support Engineers, their constant job-hopping can disrupt the workflow and affect team dynamics. 😣

Professional Growth

What Is the Job Hopper Score for Technical Support Engineer Employees?
Frequent job changes in Technical Support Engineer, indicating a willingness to change companies and roles more frequently.
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Graphic DesignerLos Angeles, CA - A year ago
🙌 As a Graphic Designer, I believe changing jobs often allows for fresh inspiration and diverse experiences, leading to more creativity in my work.
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Data AnalystBoston, MA - A year ago
Personally, as a Data Analyst, I prefer consistency and deep domain knowledge, which can be better achieved through longer tenures in the same role.

Career path

Path to job

Fields of study

Discover a Technical Support Engineer's areas of knowledge sorted by their majors.

Top educational institutions

Explore the list of higher education institutions that a Technical Support Engineer typically studied at.
Brigham Young University-Idaho
DeVry University-Arizona

Path after job

Community

Demographics

Culture & Values

What Is the Age and Gender Ratio of Technical Support Engineer Employees?
Gender ratio in Technical Support Engineer position: 0.854826990052868 Male and 0.145173009947132 Female. Age ratio in Technical Support Engineer position: 16-20: 8%, 21-30: 66%, 31-40: 18%, 41-50: 6%, 51-60: 2%, 60+: 0%. Technical Support Engineer position is predominantly male (85.5%) with the largest age group being 21-30 years old, followed by 31-40 years old.
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Technical Support EngineerNew York City, NY - A year ago
Wow, the majority of Technical Support Engineers fall within the 21-30 age group. Is there a reason why older professionals are less interested in this role? 🤔
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Technical Support EngineerSeattle, WA - A year ago
Older professionals aren't less interested, but the field is evolving at such a rapid pace that younger individuals may have a stronger grasp on emerging technologies. 🚀

Workplaces

Professional Growth

Who Are the Top Employers for Technical Support Engineer?
Top employers of Technical Support Engineer position: Dell EMC, NetApp, Oracle. People who work in Technical Support Engineer position most typically go on to work for the Dell EMC.
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Technical Support EngineerSan Francisco, CA - A year ago
Honestly, people who believe in the credibility and growth of NetApp are fooling themselves. Their technology is outdated! 😒
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Technical Support EngineerMiami, FL - A year ago
I've worked for Oracle for years, and I can confidently say they offer the best career progression opportunities, even if it may not seem like it at first. 😜
Dell EMC
NetApp
Oracle

Professional Growth

What Industries Does Technical Support Engineer Typically Have Experience In?
Industry Background: The most typical industries of Technical Support Engineer: Information Technology, Manufacturing, Administrative & Support, Professional / Scientific / Technical, Retail. Technical Support Engineer employees most likely come from a Information Technology industry background.
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Technical Support EngineerChicago, IL - A year ago
Why would anyone choose to be a Tech Support Engineer? Dealing with entitled customers who never appreciate your help? No thanks! 😡
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Technical Support EngineerHouston, TX - A year ago
Tech Support Engineers are essential in any organization. They play a crucial role in ensuring smooth operations by resolving technical issues promptly. 🛠

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Discussion about Technical Support Engineer

Want to know more about Technical Support Engineer position?
Share your thoughts and ideas about Technical Support Engineer position with others in our community.
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Do a lot of women work as a Technical Support Engineer?
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Isabella Holmes3 years ago
More men than women work as a Technical Support Engineer.
What is the typical age to work as a Technical Support Engineer?
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Liam Brown3 years ago
28 is the average age of people working as a Technical Support Engineer.
Is a Technical Support Engineer considered to be a junior profession?
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Isabella Holmes3 years ago
On average, people have 6 years of experience when they start working as a Technical Support Engineer
Which industries does a Technical Support Engineer typically work in?
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Sophie Hayes3 years ago
Manufacturing is the most probable for a Technical Support Engineer to work in.
Do I need a degree to work as a Technical Support Engineer?
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Benjamin Gardner3 years ago
A Bachelor of Science degree could not hurt if you want to be a Technical Support Engineer
Which company are you working for as a Technical Support Engineer?
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Sophie Hayes3 years ago
Working as a Technical Support Engineer it might be a good next step to work for Dell EMC, NetApp, Oracle, Raytheon and VMware
How long do you usually work as a Technical Support Engineer before changing to another position?
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Benjamin Gardner3 years ago
On average people change after 4 years.
How common is it for a Technical Support Engineer to jump from company to company?
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Benjamin Gardner3 years ago
A Technical Support Engineer is likely to work for multiple companies as a Technical Support Engineer.
From which job titles people come from to work as a Technical Support Engineer?
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Sophie Hayes3 years ago
Systems Administrator, Technical Support or Systems Engineer are the typical prior positions for a Technical Support Engineer
What typical professions people working as a Technical Support Engineer switch to?
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Liam Brown3 years ago
Consider the following: Systems Engineer, Software Engineer or Systems Administrator
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