As Technical Support, our primary tasks include diagnosing and resolving software and hardware issues for clients. We provide assistance through various channels such as phone, email, or chat to ensure customers can use their products effectively. Our role also involves guiding users through troubleshooting steps and escalating complex problems to senior technicians when necessary. We manage and maintain documentation for common technical issues and solutions to enhance future support. Continuous learning and adapting to new technologies and updates are essential to offer the best support possible.
Core tasks:
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