Technical Support job

DIVERSANT LLC
Melville, NY

COMPANY DESCRIPTION

Diversity encourages creative thinking, fosters innovation, and leads to more effective problem solving. It can also build strong ties with local communities and markets, giving a clear competitive advantage to those who understand how to leverage these strengths. For this reason, we offer programs that promote diversity in both the workplace and in the supply chain for talent acquisition.As a company, DIVERSANT is actively mentoring other Minority-owned Business Enterprises (MBEs); sharing our experiences and best practices so that they might strive and prosper. We also work with our Fortune 500 clients and U.S. Government representatives to promote STEM education, diversity, and job creation. DIVERSANT employees volunteer their time and resources to support charities and organizations that reflect our core values.

JOB DESCRIPTION

Responsibilities



What will the primary day-to-day responsibilities entail for this person?


  • Image/prep computers for new hires

  • Troubleshoot Outlook issues

  • Troubleshoot VPN issues

  • Retrieve old hardware

  • Troubleshoot desktop/laptop hardware

  • Troubleshoot Office 2010 products and Win 7

  • Smart hands work as needed


What will the typical work schedule be and will there be any overtime or on call hours?

The team rotate between three different sites every two weeks

  • 201 location 7am 3:30pm

  • 201 location 11:30am 8pm

  • 35 Hub location 9:00am - 5:30pm

  • NYC location 9:00am 5:30pm.



  • Travel expenses will be reimbursed when traveling to the NYC location

  • The team rotates on call with the 11:30am 8pm shift

  • There will be overtime


How many overall years of experience should this person have and do they need any specific certifications? 3-5 year experience No certs required
Please list your TOP 2 required skills that candidates must have:

1.) Good customer service skills

2.) Good troubleshoot skills
Similar jobs in the area
DynTek
Sayville, NY
DynTek Services Inc. currently has an exciting opportunity for a Technical Support Technician (Lab Manager) in Sayville, NY. DynTek provides professional IT consulting services, end-to-end IT solutions, managed IT services and IT product sales to mid...
Green Rhino Staffing
Melville, NY
In-depth knowledge of Technical Support Representative II a plus. Under minimum supervision, in a Technical Support Call Center environment, provide effective...
RealMatch
New York, NY
Provide support to clients concerning the use of RealMatch systems and technical implementations. RealMatch is looking for a *Technical Support Coordinator*....
Precision Computer Services (PCS)
Norwalk
Provide effective, responsive Help Desk support to local and remote users. Manage user equipment ... Key Technical Knowledge, Skills, and Abilities:VMWare View 6.0 Desktop infrastructure and ...
Connection
Yonkers
We are looking for a Technical Support Specialist. This is a contract-to-hire opportunity. Job Duties: · Install computer hardware and applications · Troubleshoot and resolve desktop, OS, and ...
Prestige Staffing
New York, NY
Technical Support Engineer*. They are seeking a Technical Support Engineer to join their growing team and help support all systems, network and desktop related...
Stacey Kostue Consulting
New York, NY
In-depth technical background and abilities including experience with current Windows Operating Systems, Microsoft Office, Citrix, VPN, Interwoven FileSite,...
Workbridge Associates
New York, NY
1+ years as a Technical Support Engineer. As a Tech Support Engineer you will not only be doing product and developer support, but also working on operations...
Teq, Inc.
Huntington Station, NY
We are seeking a Technical Support Specialist to join our team! You will resolve technical issues with regards to Merchant Processing Equipment & Technology Responsibilities: Provide technical assistance with Credit Card Processing Equipment & Technology...
Brookdale Associates
Stamford, CT
Job Description Top ranked medical office seeks a Technical Support Specialist to come join our team! Monday - Friday 9:00 am - 5:30 pm Salary: $45k - $65k Full Benefits package Summary  The Technical Support Specialist's role is and essential...