Technical Support job

DIVERSANT LLC
Melville, NY

COMPANY DESCRIPTION

Diversity encourages creative thinking, fosters innovation, and leads to more effective problem solving. It can also build strong ties with local communities and markets, giving a clear competitive advantage to those who understand how to leverage these strengths. For this reason, we offer programs that promote diversity in both the workplace and in the supply chain for talent acquisition.As a company, DIVERSANT is actively mentoring other Minority-owned Business Enterprises (MBEs); sharing our experiences and best practices so that they might strive and prosper. We also work with our Fortune 500 clients and U.S. Government representatives to promote STEM education, diversity, and job creation. DIVERSANT employees volunteer their time and resources to support charities and organizations that reflect our core values.

JOB DESCRIPTION

Responsibilities



What will the primary day-to-day responsibilities entail for this person?


  • Image/prep computers for new hires

  • Troubleshoot Outlook issues

  • Troubleshoot VPN issues

  • Retrieve old hardware

  • Troubleshoot desktop/laptop hardware

  • Troubleshoot Office 2010 products and Win 7

  • Smart hands work as needed


What will the typical work schedule be and will there be any overtime or on call hours?

The team rotate between three different sites every two weeks

  • 201 location 7am 3:30pm

  • 201 location 11:30am 8pm

  • 35 Hub location 9:00am - 5:30pm

  • NYC location 9:00am 5:30pm.



  • Travel expenses will be reimbursed when traveling to the NYC location

  • The team rotates on call with the 11:30am 8pm shift

  • There will be overtime


How many overall years of experience should this person have and do they need any specific certifications? 3-5 year experience No certs required
Please list your TOP 2 required skills that candidates must have:

1.) Good customer service skills

2.) Good troubleshoot skills
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