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Technical Support Manager job

Chemeketa Community College jobs

Company

Skills

Benefits

Job Description

DescriptionChemeketa is a proud Hispanic-Serving Institution that aspires to be an inclusive environment where we honor and value the unique contributions of our diverse students, employees, and community. We seek to foster cultural competence and pursue equitable solutions that support all students in achieving their educational goals. If you are interested in joining the work of the college to pursue a supportive and inclusive culture, we encourage you to apply.Position Summary:Supervises teams that designs, plans, implements and supports networked multimedia systems, computer desktop systems, and IT Service Desk. Collaborates to develop purchase specifications; approves new acquisitionsDuties and ResponsibilitiesEssential Functions:Supervision* Supervises salaried staff, including recruitment, selection, evaluation, disciplinary issues* May instruct and direct the activities of others on project teamsCollege Computer Equipment/Inventory Oversight* Develops college standards for computer systems hardware and specifications for technology purchases, and determines acceptable inventory requirements* Collaborates with college staff to implement and evaluate computer activities* Evaluates and approves requisitions for college computer hardware to ensure compatibility and consistency with current college equipmentClassroom Technology* Supervises teams to design, plan, implement and maintain classroom IT equipment* Manages teams to design, plan, implement, and maintain technology classrooms and networked audio/video control systemsService Desk Management* Develops guidelines and procedures to improve the quality of service desk delivery* Ensures that customer needs are satisfied and that team provides patient, knowledgeable, helpful, and applicable advice to customers in a welcoming and professional manner* Monitors communications and trains staff to ensure highest level of professionalism* Serves as SME for most complicated issues, guiding other teams to resolutionDepartment Responsibilities* Provides leadership, strategic and tactical planning in the areas of responsibility* Maintains high level of technical expertise on technology systems and hardware* Uses appropriate technology tools to accomplish job functions; understands and utilizes available technology as communication and data gathering toolsOther Functions* Performs all other job related duties as assignedInstitutional Expectations* Embraces diversity and actively collaborates effectively with a variety of students, staff and the public from diverse cultural, social, economic and educational backgrounds* Participates in recruitment and retention of students at an individual and institutional level in promotion of student success* Embraces, understands and uses appropriate technology tools to accomplish job functions* Provides high quality, effective service to internal and external customers through continuous improvement and adoption of lean office practicesQualificationsYour application will be scored based on the minimum qualifications and preferred qualifications. Please address how your relevant experiences apply to these areas in your online application.Minimum Qualifications:Associate degree in an information technology field* AND-Six years of experience in an Information Technology profession* AND-Two years in a leadership position* OR-Bachelor's degree in an information technology field* AND-Four years in an Information Technology profession* AND-One year in a leadership positionCore Competencies* Ability to management projects in information technology network and control systems.* Ability to read and analyze architectural blue prints.Preferred Qualifications* Strong working knowledge of network and structured design concepts and techniques.* Working knowledge of networked Audio/Video control systems.* Experience in low voltage data wiring system design.Supplemental InformationWhen applying for this position you will be required to attach the following electronic documents:* Cover Letter* Resume* Unofficial Transcripts- An electronic copy of your academic transcripts demonstrating completion of an approved technical/vocational/apprenticeship program if used to meet the minimum qualifications for the position.Required documents must be provided at the time of application. Please remove your social security number from your documents, including transcripts. Documents containing social security numbers will be considered incomplete. Incomplete applications will not be considered. Chemeketa makes employment decisions based solely on the candidate's demonstrated competencies as related to successful performance in the position.Terms of Employment:* This is a 100%, 12-month exempt assignment of the C4 band and grade.* Requires flexible work schedule to meet program needs, which may include evenings and/or weekends on occasion. May require occasional travel within the Chemeketa Community College district and travel for conferences or meetings outside of the district.* Requires the provision of official transcripts upon hire* Upon hire, successful applicants for designated positions must successfully pass a background inquiry, which may include criminal, driving, credit and full background checks. Only information relevant to the position will be considered. An individual with negative information on their background inquiry will not necessarily be denied employment. Providing false information will result in rejection of an application, employment offer or dismissal* Upon hire, must successfully complete a physical agility and fitness test and psychological assessmentApplicants are eligible to use Veterans' Preference when applying with Chemeketa Community College in accordance with ORS 408.225, 408.230 and 408.235; and OAR 105-040-0010 and 105-040-0015. Preference will be given only if the applicant meets the minimum criteria of the position and electronically attach the required documentation at the time of application.DOCUMENTS REQUIRED FOR VETERANS' PREFERENCE* MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) -OR- Letter from the US Dept. of Veterans Affairs indicating receipt of a non-service connected pension* Disabled Veterans must also submit a copy of their Veterans disability preference letter from the Department of Veterans Affairs. You can request copies of your military service record through the National Archives website at http://www.archives.gov/veterans/military-service-records/For information regarding Veterans' Preference qualifications, visit the following website:http://www.oregonjobs.org/DAS/STJOBS/vetpoints.shtmlqMedium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

TASKS

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Engineering and TechnologyKnowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Apprenticeship Program
Reduced or Flexible Hours

Chemeketa Community College

Type

College / University

Size

Medium

Revenue

$1M to $5M

Location

Multiple locations

Industry

Education/Training

Founded

2011

Job Filters

Instructor - Life SciencesChemeketa Community CollegeSalem, WV
Chemeketa Community College welcomes applications for a full-time Life Sciences Instructor.Position SummaryChemeketa is a proud Hispanic-Serving Institution that aspires to be an inclusive environment where we honor and value the unique contributions of...Read more

Closed Job Filters

DescriptionChemeketa is a proud Hispanic-Serving Institution that aspires to be an inclusive environment where we honor and value the unique contributions of our diverse students, employees, andRead more
Technical Support ManagerChemeketa Community CollegeSalem, OR
DescriptionChemeketa is a proud Hispanic-Serving Institution that aspires to be an inclusive environment where we honor and value the unique contributions of our diverse students, employees, andRead more
HVAC TechnicianChemeketa Community CollegeSalem, OR
DescriptionChemeketa aspires to be an inclusive environment where we honor and value the unique contributions of our diverse students, employees, and community. We seek to foster cultural competenceRead more
Instructional SpecialistChemeketa Community CollegeSalem, OR
Description Position Summary: This position will assist program Machining Technology faculty in lecture and lab as required to report student academic and skill progress, and to prepare lab spaces andRead more
DescriptionChemeketa aspires to be an inclusive environment where we honor and value the unique contributions of our diverse students, employees, and community. We seek to foster cultural competenceRead more
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