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Technical Support Rep Level 1 job

Information BuildersNew York City, NY
Information Builders jobs

Job Description

We are looking for driven and dynamic professionals like you to grow with us and shape our future. Information Builders helps organizations transform data into business value. Our software solutions for business intelligence and analytics, integration, and data integrity empower people to make smarter decisions, strengthen customer relationships, and drive growth. Our dedication to customer success is unmatched in the industry. Thats why thousands of leading organizations rely on Information Builders to be their trusted partner. Founded in 1975, Information Builders is headquartered in New York City, with offices around the world, and remains one of the largest independent, privately held companies in the industry. In addition to our industry-leading software solutions and outstanding customer service, our people are the heart and soul of our success. Passionate, dedicated, and driven, Information Builders employees are some of the most talented and creative professionals in the industry. In this role, you would provide technical support to Information Builders customers and employees with application deployment, debugging and problem determination. The emphasis of this position is on answering customer questions and solving problems, while encouraging team participation in order to promote the ongoing development of the individual and the team. This position is for a high level troubleshooter with strong expertise in multiple operating systems and platform database access. Technical Support Rep Level I Reports to Support Manager Responsibilities Building and Maintaining High Levels of Customer Satisfaction Learn how to understand and effectively use available debugging tools Acquire technical knowledge of our products to address customer issues by attending internal training Learn how to manage critical support issues and handle escalations Create technical content by documenting solutions provided to customers Provide in-depth solutions to customer queries Solving Customer Problems Strive to have a maximum impact upon the teams departmental goals and objectives Support peers in responding to customer case problems and questions Learn our suite of products to develop technical customer-support expertise and act as resource for your team Work as a Team Player Answer questions quickly, efficiently and courteously Resolve customer issues in a timely and professional manner Provide high level technical support predominantly of a post sales nature Meet and exceed customer satisfaction and responsiveness goals Qualifications Willingness to work a flexible schedule as needed Experience working with Java or .NET in the web environment Experience with two or more operating systems College degree in Information Systems, Computer Science, Electrical Engineering, Mathematics or other related degree, or related experience Required Skills Ability to learn and acquire knowledge in new product areas and apply it effectively to solve problems Ability to address and resolve technical problems and questions Ability to multitask and prioritize tasks Willingness to interact and participate within a team environment Excellent written and verbal communications skills Strong customer service and listening skills Strong interpersonal and time management skills Strong analytical, debugging and diagnostic skills Notes This position is strictly onsite in our New York City Midtown location working remotely is not an option Paid relocation is NOT offered by the company for this position Information Builders, Inc. is an Equal Opportunity Employer All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, disability, veteran status, or other protected classification.LI-CS1
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