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Technical Support Specialist job

ConsultAddMarlborough, MA
ConsultAdd jobs




Company Description

ConsultAdd Inc , is leading provider of Information Technology,Consulting and Business process services. Our dedication employees offer strategic insights, technological expertise and industry experience .Work supported by a global delivery network that helps large organisation responds to challenges of future of work with flexible and efficient operat/ions.

Website:- www.consultadd.com

Job Description

Technical Support Specialist
Marlborough, MA
Direct Hire
Up to 65k a year

Successful candidate will provide phone support to client's external clients on software, equipment, and networking. Must have work experience with phone support for external customers on complex software. This is 100% phone support role in a call center environment.

  • Working experience and knowledge of customer support work processes and best practices needed to deliver great customer experiences
  • Demonstrated track record and passion for understanding and addressing customer needs
  • Strong knowledge of support tools such as CRM, knowledge management and ACD systems
  • Must have strong knowledge and expertise using the Windows operating systems. Knowledge of command- line navigation and Linux/Unix is a plus
  • Experience and working knowledge of network technologies (e.g. TCP/IP) and remote access tools (e.g. VPN, Remote Desktop)
  • Ability to identify and assist with the implementation of process improvements
  • College degree required (Associate level and above). A technical discipline such as computer science, electrical/electronic/biomedical engineering a plus, or an equivalent blend of education and experience in a fast-paced technology environment
  • A minimum of 4 years related job experience is required in a customer, technical, or field support role with at least 2 years spent in a technical support capacity for complex software applications or medical devices
  • Prior experience in a service environment working with customers to resolve problems related to medical workflow with emphasis on DICOM and network workflow, is a plus
  • Knowledge of imaging technologies, DICOM and understanding of application integration and mammography workflow is helpful but not required
  • Working knowledge of mammography equipment is helpful but not required
  • Familiarity with various medical devices such as MRI, Ultrasound and Bone Density is helpful but not required
  • Experience handling 15-25 calls per day.

Associated topics: assistant, client support, customer support, desk, excel, information technology support, support, system support, technical support specialist, troubleshoot
Estimated annual salary


  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.


  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.



Company - Private


51 to 200 employees


Pittsburgh, PA


Business Services



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