Technical Support Specialist job

298
Technical Support Specialist
jobs
378
jobs in
Milan, IL
22
jobs at
Deere & Company
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Job

Company

Description

Salary

Skills

Summary

Job openings

Closed jobs

Company Description

In Grand Detour, Illinois, blacksmith John Deere hears farmers' concerns that their plows, designed for the sandy soil of the eastern United States, aren't shedding the thick prairie soil. In response, Deere fashions a highly polished steel mold board from a broken sawblade.

Job Description

JOB RESPONSIBILITIES:

As a Technical Support Specialist at the North America Parts Distribution Center you will provide technical support regarding parts to field teams, channel partners and customers. You will provide customer support for parts, products, services, or initiatives.

Additionally, you will:

  • Resolve complex parts issues using resource materials
  • Report complex problems to higher levels for resolution; locating existing information from internal sources
  • Deliver parts system training materials

Visa sponsorship is NOT available for this position.

What Skills You Need

  • Technical and Mechanical knowledge
  • Willingness to work off-shift, holidays and weekends to support dealers and customers
  • Excellent communication skills, problem-solving, and negotiating skills
  • Experience successfully working in a team environment as well as independently
  • Strong analytical skills
  • Customer service experience

What Makes You Stand Out

Other areas of experience or interest that will help us place you on the right team include:

  • Working knowledge of DTAC / CCMS system, DNS and/or JDPOINT, Parts Advisor, Parts Expert, Ag Sales Manual, Price Pages, Dealer Path, SAP, RECON (ability to read engineering drawings)
  • Familiarity with all John Deere products and services and our competitors
  • Familiarity with the John Deere Customer Support Processes
  • Factory experience

Education (or equivalent work experience)

Ideally, you will have a degree or equivalent work experience in the following:

  • Bachelor's degree in Business or agricultural science related discipline or a minimum of 2 years interaction with customers regarding products, parts and services
This job was posted on Tue Jun 12 2018 and expired on Thu Jun 14 2018.
Minimum $26K/yr
$35K/yr Average
Maximum $42K/yr

Tasks

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Modify and customize commercial programs for internal needs.
  • Inspect equipment and read order sheets to prepare for delivery to users.
  • Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
  • Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
  • Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.

Skills

  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Speaking - Talking to others to convey information effectively.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Knowledge

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Deere & Company

Description

John Deere are a company founded in 1837 who are into production and selling of agricultural and construction equipment, as well as providing electronic solutions. They envision a planet in which people, technology and the land work in harmony. They believe that farmers and technology have always been partners and aim to elevate that symbiosis. The company’s goal is to produce more and use less, using sustainability initiatives that ensure maximum efficiency in manufacturing. They empower farmers with tools and updated farming methods and differentiate themselves through design and innovation. The company opens arms to experienced professionals, new graduates and students. They offer benefits such as Competitive pay, Career Advancement Opportunities, Advanced Training, Comprehensive Relocation & Reward Packages and lots more.
Size

Large

Revenue

Over $10B

Location

6801 74th AvenueMilan, IL, 61264and others

Industry

Machinery Manufacturers, Niche Manufacturers, Machinery / Equipment / Supplies Wholesalers

Founded

2005

Website

Visit Website

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