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Technical Writer job

BoxRedwood City, CA
Box jobs

Company

Salary

Skills

Company Description

Box is an enterprise content management platform that solves simple and complex challenges, from sharing and accessing files on mobile devices to sophisticated business processes like data governance and retention.

Job Description

Purpose It's an amazing time to be working at Box. With millions of users on our platform, we have an opportunity to ship products that fundamentally change the way that people work. We are looking for a technical writer to lead all aspects of documentation here at Box. We're passionate about impacting the way people discover and interact with Box products. As the technical writer, you'll work closely with our engineers, developers and product managers and customer success teams to build simple and concise guides for our users. You will also be responsible for managing the structure and organization of all our documentation. Why the team needs you Our team is searching for someone who not only has the chops to deliver timely documentation for all our releases and launches, but is also able to set the vision of how the technical writing function should evolve to streamline the process internally. You should be able to help explore new ways to create increased engagement from our end-users. You are highly metric driven, understand the importance of defining and measuring what success looks like. You understand the need to engage cross-functionally to get the demos and information you need to deliver documentation in a timely manner. Why you need Box Box is growing fast. Really fast. Every business in the world is looking to modernize the way that they work. As the leader in cloud content management, Box is the only company that can help enterprises transform how people work together. As the technical writer responsible for all Box documentation, you will be creating content that will be consumed by users in many of Fortune 500 companies. Box is an exciting, fast-paced company that has the benefits of being post-IPO, but the energy of a startup. Who you are You're a seasoned technical writer through and through. You care deeply about how your deliverables materially make your customers' lives better. And you understand the business and the analytics/metrics that drive success in technical documentation. You bring that ethos to work every single day, where you work collaboratively with engineering and product team members to bring amazing documentation to market. You define the customer-facing voice of Box reflected in all our documentation. Responsibilities :
  • Keep Box customers aware of new and existing features by conveying technical material in a clear, concise fashion, and keep them engaged and ready for the next release.
  • Provide insight and drive strategic initiatives around organizational knowledge management, development processes, and automation tooling
  • Help establish writing style guide and work to refine and improve documentation deliverables.
  • SME that proactively gathers information from software engineers, designers, and product managers about new features and upcoming product changes
  • Actively participate in agile development team meetings and represent the interests of the product operations team
  • Collect and understand a large amount of technical information from engineering teams, then translate and represent the information in a manner suitable to the target audience.
  • Ensures consistency of tone and use of language across all Box documentation and within Box products
  • Create, edit, and update existing written documentation, on-screen text, or online knowledge base articles and release notes.
  • Clean up and organize existing help content to ensure only most relevant content is presented.
  • Qualifications and Skills:
  • Bachelors Degree
  • 3+ years of technical writing experience in a technology company
  • Possess the ability to read code
  • Familiarity with reading and researching JIRA tickets
  • Familiarity with legal and compliance terms
  • Excellent written and verbal communication skills
  • Ability to deliver high-quality documentation paying strong attention to detail
  • Able to write in explanatory and procedural styles for multiple audiences
  • Skilled at prioritization and multi-tasking
  • Strong understanding of customer needs and experience acting as a customer advocate
  • Estimated annual salary
    $77,181
    average
    Minimum
    $55,258
    Maximum
    $100,004

    TASKS

    • Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology.
    • Maintain records and files of work and revisions.
    • Edit, standardize, or make changes to material prepared by other writers or establishment personnel.
    • Select photographs, drawings, sketches, diagrams, and charts to illustrate material.

    SKILLS

    • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
    • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
    • SpeakingTalking to others to convey information effectively.

    KNOWLEDGE

    • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
    • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
    • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
    • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    Box

    Type

    Company - Public (BOX)

    Size

    1001 to 5000 employees

    Revenue

    $100M to $500M

    Location

    Redwood City, CA

    Industry

    Information Technology

    Founded

    2005

    CEO

    Aaron Levie

    Job Filters

    Box is the leading Cloud Content Management solution, empowering enterprises to revolutionize how they work by securely connecting their people, information, and applications. Box is on a mission to revolutionize how enterprises work in the 21st century...Read more
    What is Box?Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure...Read more
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    WHAT IS BOX?Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure...Read more

    Closed Job Filters

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