Box is an enterprise content management platform that solves simple and complex challenges, from sharing and accessing files on mobile devices to sophisticated business processes like data governance and retention.
Purpose It's an amazing time to be working at Box. With millions of users on our platform, we have an opportunity to ship products that fundamentally change the way that people work. We are looking for a technical writer to lead all aspects of documentation here at Box. We're passionate about impacting the way people discover and interact with Box products. As the technical writer, you'll work closely with our engineers, developers and product managers and customer success teams to build simple and concise guides for our users. You will also be responsible for managing the structure and organization of all our documentation. Why the team needs you Our team is searching for someone who not only has the chops to deliver timely documentation for all our releases and launches, but is also able to set the vision of how the technical writing function should evolve to streamline the process internally. You should be able to help explore new ways to create increased engagement from our end-users. You are highly metric driven, understand the importance of defining and measuring what success looks like. You understand the need to engage cross-functionally to get the demos and information you need to deliver documentation in a timely manner. Why you need Box Box is growing fast. Really fast. Every business in the world is looking to modernize the way that they work. As the leader in cloud content management, Box is the only company that can help enterprises transform how people work together. As the technical writer responsible for all Box documentation, you will be creating content that will be consumed by users in many of Fortune 500 companies. Box is an exciting, fast-paced company that has the benefits of being post-IPO, but the energy of a startup. Who you are You're a seasoned technical writer through and through. You care deeply about how your deliverables materially make your customers' lives better. And you understand the business and the analytics/metrics that drive success in technical documentation. You bring that ethos to work every single day, where you work collaboratively with engineering and product team members to bring amazing documentation to market. You define the customer-facing voice of Box reflected in all our documentation. Responsibilities : Keep Box customers aware of new and existing features by conveying technical material in a clear, concise fashion, and keep them engaged and ready for the next release.
Provide insight and drive strategic initiatives around organizational knowledge management, development processes, and automation tooling
Help establish writing style guide and work to refine and improve documentation deliverables.
SME that proactively gathers information from software engineers, designers, and product managers about new features and upcoming product changes
Actively participate in agile development team meetings and represent the interests of the product operations team
Collect and understand a large amount of technical information from engineering teams, then translate and represent the information in a manner suitable to the target audience.
Ensures consistency of tone and use of language across all Box documentation and within Box products
Create, edit, and update existing written documentation, on-screen text, or online knowledge base articles and release notes.
Clean up and organize existing help content to ensure only most relevant content is presented.
Qualifications and Skills: Bachelors Degree
3+ years of technical writing experience in a technology company
Possess the ability to read code
Familiarity with reading and researching JIRA tickets
Familiarity with legal and compliance terms
Excellent written and verbal communication skills
Ability to deliver high-quality documentation paying strong attention to detail
Able to write in explanatory and procedural styles for multiple audiences
Skilled at prioritization and multi-tasking
Strong understanding of customer needs and experience acting as a customer advocate
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