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Technician Audio Visual - Mohegan Sun Casino job

PSAVUncasville, CT
PSAV jobs




Company Description

Since 1937, PSAV has been connecting and inspiring people around the globe with impactful meeting and event experiences. Working closely with our customers, our talented professionals deliver strategic planning, creative production, advanced technology and staging services to make dynamic and impactful meetings and events of all sizes – always with an unwavering focus on you. Our experienced professionals are passionate about successful events, and take the time to learn about you and your goals. That close working relationship, along with our vast resources and ready-for-anything approach, gives you the peace of mind that PSAV can help create a unique event tailored to realize your vision and achieve your goals. We’ve earned a reputation for providing reliable, world-class service. It’s earned us the privilege of supporting more than 1,000 meeting planners and event organizers each day. We’re proud of our long-term relationships and position as the trusted, on-site provider of choice at more than 1,500 leading hotels, resorts, convention centers and sports/entertainment venues around the world. Our global footprint in the United States, Canada, the Caribbean, Mexico, Europe and the Middle East, along with our 40+ production branches, allows us to produce inspiring events anywhere you want to be.

Job Description


Location: Mohegan Sun Casino

Position Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

Equipment Operation

- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service


Strives to exceed the expectations and needs of internal and external customers.

Maintains a positive relationship with all clients through effective communication.

Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.

Monitors events and checks in on customers throughout the day.

Understands and fosters the hotel/client relationship.

Technical Ability


Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.

Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge


Understands company processes, follows procedures and completes systems entry and paperwork accurately.

Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.

Increases revenue by utilizing floor up-selling techniques.

Works with clients to finalize invoices.

Completes order entries in Navigator, as needed.

Job Qualifications


High School Diploma required. Associate's degree is preferred.

Achieve Technical Level 3 Certification per PSAV Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @PSAV/HR/Global Learning).

1 year of customer service or hospitality experience is preferred.

1 year of audio visual experience or equivalent in educational environment is preferred.

A valid driver's license is required for team members that may operate Company vehicles.

Additional DOT requirement may need to be met if applicable.







Safety Conscious

Action Oriented

Tech Savvy

Ensure Accountability

Physical Requirements

Physical Requirements

Hours Per Day

Lifting Requirements



2-3 hours

Lifting 0 - 15 lbs*



4-5 hours

Lifting 16 - 50 lbs*



4-5 hours

Lifting 51 - 100 lbs (2+ persons)



2-3 hours

Lifting Over 100 lbs (2+ persons)



2-3 hours


2-3 hours

Carrying Requirements



2-3 hours

Carrying 0 - 15 lbs*


Reaching (above your head)

2-3 hours

Carrying 16 - 50 lbs*



0-1 hours

Carrying 51 - 100 lbs (2+ persons)



4-5 hours

Carrying Over 100 lbs


Auditory/Visual Requirements


Pushing/Pulling Requirements


Close Vision


Pushing/Pulling 0 - 15 lbs*


Distance Vision


Pushing/Pulling 16 - 50 lbs*


Color Vision


Pushing/Pulling 51 - 100 lbs*


Peripheral Vision


Pushing/Pulling Over 100 lbs


Depth Perception


*Identifies the physical requirements that team members perform without assistance.




Work Environment


Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area.




- High School or better



- 1-2 years of field experience in specialty area is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Estimated annual salary


  • Notify supervisors when major equipment repairs are needed.
  • Diagnose and resolve media system problems.
  • Direct and coordinate activities of assistants and other personnel during production.
  • Compress, digitize, duplicate, and store audio and video data.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.


  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Engineering and TechnologyKnowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • Education and TrainingKnowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.



Company - Private




$500M to $1B


Multiple locations






Mike McIlwain

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