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Technician - Lead Rental job

MacAllister Machinery jobs

Company

Salary

Benefits

Job Description

Position duties include but are not limited to: supervising, coordinating and assisting technicians with repair and/or maintenance service of all new and rental equipment in the shop and on customer job sites.

  • Supervises, directs, motivates and provides leadership for the technicians including: performance evaluations; paid time off; assessing skills and competencies; administering policy and procedures as it relates to the staff; coaching; mentoring and training to assure development of technical skills and employee satisfaction and retention.

  • Coordinates the work flow by assigning jobs (shop and customer site) to the appropriate technicians according to the technicians schedule and expertise; communicates expectations of time; ensures that jobs are completed within the required time frame.

  • Assists technicians in completing assigned work of repairs, service maintenance and/or verifying routine maintenance verses customer damage including assisting with repair related problems; verifying the quality of work by setting high quality standards of repair and measuring conformance for the standards; providing on the job training and completing repairs personally as assigned.

  • Maintains the shop area and equipment, including keeping the shop area and equipment clean, organized and in good working order and suggesting equipment replacement when needed to ensure safe working conditions.

  • Assists in accomplishing the departments goals by sharing responsibility for; customer satisfaction, rework, quality, turnover, employee satisfaction, etc. and controlling expenses in relationship to volume.

  • Performs customer service duties to establish positive, cooperative, working relationships with customers, including providing customers with specific information regarding work to be performed on their equipment.

  • Eliminates the cause of errors that result in customer dissatisfaction and financial matters, including promoting safety within the department.

  • Equipment deadline is to be maintained at or below 1% of fleet cost. Deadline report should be submitted to the Branch Manager daily.

  • Maintenance files are to be updated daily.

  • Preventative maintenance program followed as to 10% due for service or below, 0% over 120 days.

  • Internal shop repair orders are due to be completed and on managers desk daily.

  • The shop deadline, service line, and equipment staging area to be kept clean and well organized

  • Check delivery trucks every week for maintenance

  • Walk the ready line daily to ensure proper maintenance is being performed

  • Do minor repairs, A-inspections, direct washing of equipment, maintain a clean office, oversee cleanliness of shipping and parts room.

  • Knowledge, skills and abilities typically acquired through a high school education or the equivalent with additional training preferred through a vocational school.

  • 2 years of work related experience in an industry related technical function, preferably with Caterpillar, supervisory experience and a working knowledge of shop tooling procedures and capabilities or the equivalent.

  • Strong communication skills, including verbal, written, non-verbal, listening and presentation skills

  • Strong customer service skills with basic prospecting skills and the ability to meet and/or exceed customer expectations.

  • A strong knowledge of the product and a good knowledge of the product market with a strong respect for the Caterpillar/vendor influence.

  • Good creative thinking, decision-making and goal setting skills.

  • Good interpersonal skills, including influence, negotiation, coaching and counseling.

  • Good problem solving skills and the ability to administer warranties and interpret and apply policies, procedures, guidelines and laws.

  • A good ability to manage change and conflict and basic interviewing, performance evaluation and project management skills.

  • A good ability to operate industry specific PC and main frame programs with a basic understanding of Microsoft Word, Excel and data base systems.

  • The ability to uphold professionalism with both internal and external customers, including personal appearance and friendly, courteous treatment of peers, subordinates and customers.

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO)

Job ID: 2019-3139

Shift: 1st

External Company Name: MacAllister Machinery Co., Inc.

External Company URL: http://www.macallister.com/

Street: 3465 State St.

Estimated annual salary
$62,740
average
Minimum
$30,651
Maximum
$88,147
Vacation & Paid Time Off
Job Training

MacAllister Machinery

Type

Company - Private

Size

1001 to 5000 employees

Revenue

$1B to 2B

Location

Indianapolis, IN

Industry

Business Services

CEO

Chris MacAllister

Closed Job Filters

Driver - UtilityMacAllister Machinery Co.Bloomington, IN
This position provides the service of delivering equipment in a safe, timely, efficient, and courteous manner.rnPrimary Responsibilities:rn+ Delivery and pickup of equipment for rental customersrn+Read more
Manager - Underground Operations | WaterfordMacAllister Machinery Co.Kalamazoo, MI
Position is responsible for the management, coordination, and execution of all field operations for the Pump and Shoring Division, including slide rail, shoring, and pump. Scope of responsibilitiesRead more
Technician - RentalMacAllister Machinery Co.Bloomington, IN
Overview This position will perform efficient and thorough mechanical repairs and or maintenance of all rental equipment in the shop. Responsibilities Primary Responsibilities: Perform basicRead more
Underground Shoring & Pump - Utility IMacAllister Machinery Co.Kalamazoo, MI
This position is primarily responsible to perform the operations associated with the installation/assembly and removal/disassembly of Pumps, Suction and Discharge Equipment. Primary Responsibilities:Read more
Technician - Rental Services Class C - MichiganMacAllister Machinery Co.Galesburg, MI
Technician performs mechanical services on new and used equipment in the service shop area. Position is responsible for testing, repairing and rebuilding equipment. Additional responsibilitiesRead more
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