As Technology Analysts, we aid in the operational support of the firm's technologies. We are responsible for client service and support. We support department and firm-wide goals based on providing the best technical customer service. We provide day to day support for the technology environment. We perform routine maintenance and repair of computers, printers, and peripherals. We install software, hardware, and other equipment. We update service records and help desk tickets. We document solutions in the help desk knowledge-base. We administer telephone and voicemail systems. We respond to written and verbal requests for technical advice and support. We documentation training materials, daily status reports, and design diagrams. We participate in regular team meetings. We review action plans, issues, customer service topics, and project activities.
Core tasks:
- translate business outcomes into solution requirements
- lead the preparation of detailed documentation to complex work products requirements
- provide complex analysis related to understanding business outcomes