As Technology Support Specialists, we coordinate with the company’s IT managers and other departments to assess the company's exact IT needs based on the customers’ consumption and behavior. We train end-users on hardware functionality and software programs and provide additional training on how to correctly use the hardware and software after major UI/UX design. We also resolve logged errors as fast as possible to avoid any discrepancies during peak time use by maintaining the database and ensure the system’s security at all times.
Core tasks:
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