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Tele-Sales Representative job

Empereon MarketingLas Cruces, NM
Empereon Marketing jobs




Company Description

Empereon Constar is a leading business process outsourcing company. It is located in the US, Mexico, and the Philippines. Its mission is to provide end-to-end front and back-office solutions to its clients. Its core values are innovation, excellence, and integrity. It offers sales and customer acquisition, customer care, back-office support, and technical support services. It serves automotive, communication, media, financial services, retail, eCommerce, and hospital markets. It offers competitive wages and a broad array of benefits including medical, dental, and vision insurance, life insurance, AD&D insurance, paid time off, and a 401k retirement plan. It is offering career opportunities for the call center representative, tech support representative, inbound care representative, and other positions.

Job Description

Job Description

Essential Duties and Responsibilities: (Other duties may be assigned)

  • · Must be comfortable making outbound calls to upgrade, offer promotions, retain customers, or gaining customers back.
    • Active listening; guiding the conversation with the customer, restating, checking for understanding, and utilizing statements made by the customer to find solutions among the client's products and services.
    • Ability to solve practical problems and deal with constant changes in situations affording the customer options and solutions.
    • Must be comfortable speaking via the phone with customers; must understand and be familiar with standard consumer lingo.
    • Proactively upselling customers on packages; cable, internet, and phone.
Company Description
Empereon-Constar is a leading business process outsourcing company providing end-to-end customer engagement and customer management solutions through two distinct, but affiliated, privately held entities, Empereon Marketing LLC and Constar Financial Services LLC. Empereon Marketing was founded in 1997 followed in 2008 by Constar Financial Services, which was launched as a full-service customer management and accounts receivable company.
Estimated annual salary


  • Negotiate prices or terms of sales or service agreements.
  • Prepare and submit sales contracts for orders.
  • Visit establishments to evaluate needs or to promote product or service sales.
  • Maintain customer records, using automated systems.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.


  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Production and ProcessingKnowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Empereon Marketing


Company - Private




$25M to $50M


Multiple locations


Business Support Companies
Consulting Companies




Travis Bowley

Job Filters

Inbound Customer Service (Non remote).Empereon-ConstarPhoenix, AZ
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Tech Support Rep Remote.Empereon-ConstarPhoenix, AZ
Technical Support Reps require a mix of customer support and entry-level technical knowledge. Ability to answer support requests from customers, escalate potential technical issues, providing feedback on basic product functionality questions, and...Read more
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