Candidate must be a U.S. Citizen and hold an active Secret clearance Summary:
The Telecommunications Engineer/Analyst-Intermediate will design, integrate and implement telecommunications, data communications structured transport systems and related infrastructure.
Duties and Responsibilities: Promptly respond to Remedy tickets assigned for network and voice incidents.
Proactively monitor network SNMP and NETFLOW data to minimize outages.
Analyze weekly ACAS scanning results and coordinate necessary remediation tasks.
Review and update network and telecommunications documentation for accurate continuity.
Manage quality assurance testing procedures on new products as well as existing hardware.
Manage VOIP DHCP scopes.
Utilize programs and software such as Cisco Unified Communications Manager or other unified communication suite programs to provide Central Office switch features e.g. call forwarding, call transfers, ad-hoc conference, voicemail adds/changes, caller ID, and others if the phone supports.
Coordinate with Senior Network personnel for all network and voice adds, moves, and changes.
Enhance customer reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the customer.
Maintain and track Network hardware inventory
Other duties as assigned
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)Bachelor's Degree and 6+ years of relevant experience12+ years combined education and experience may be used in lieu of degree
Experience in the use of advanced features of Microsoft Excel.Education or related training may be used in lieu of experience.
Possess Baseline and Full Computing Environment Certifications for IAT-II IAW DoD 8570.01-M and BBP 05-PR-M-0002.
Must have Cisco certification.
Possess and maintain a valid state operator's license
Must have ability to obtain Secret clearance
Knowledge, Skills & Abilities:Ability to obtain Secret clearance with T3 Investigation
Desired Application Experience: Cisco CUCM/Unity, Cisco ACS/ISE, SolarWinds
Desired Certification: CCNA Collaboration
Ability to occasionally work after hours. nights, weekends and holidays as required.
Ability to communicate professionally through all types of media with associates, management, contractors, and vendors (both written and oral),
Strong communications skills (both written and oral), strong customer service and excellent interpersonal skills, ability to listen and understand what is being described by the end-user as well as the ability to explain problem resolutions when necessary.
Ability to meet minimum security clearance requirements
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