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Tier II Help Desk job

TEKsystemsDuval County, FL
TEKsystems jobs

Company

Salary

Skills

Company Description

TEKsystems, an Allegis Group company, the largest private talent management firm in the world. Our longstanding history and industry-leading position speak to our success in providing the IT staffing solutions, IT services and talent management insight required for you to actualize ROI and sustain a truly competitive advantage in a fast-changing market.

Job Description

Proven ability to provide excellent customer service. Knowledge of printer functions, connectivity, and experience with basic troubleshooting of printing and scanning devices including networked Multifunction Devices. Shall have experience with trouble ticket systems such as NHJ Trouble Ticket System, Remedy or similar system. Resolves customer calls with account access problems, tier 1 troubleshooting and resolution including, but not limited to, Active Directory, CDP, Composite Health Care System (CHCS), Armed Forces Health Longitudinal Technology Application (AHLTA), Essentris, and other supported systems. All actions shall be documented in the NHJ Trouble Ticket system, Electronic Network (ENET) and Remedy. Assists customers with CAC PIN resets. Supports end user devices including personal computers (PCs), printers, other peripheral devices, as well as, mobile computing devices such as Blackberry devices. Assists customers with desktop application installation, maintenance, and troubleshooting. Set-up, administers, troubleshoots, and resolves issues with end user devices for Local Area Network (LAN) and remote access connectivity including secure client connectivity, wireless and wired connections. This includes desktop, CDP, laptop, tablet and mobile computing devices. Knowledge of and experience with Windows 2007 & Windows 10. Understands and has experience with e-mail, encryption and voice. Apple iOS, Android and Blackberry device applications. Ability to maintain an accurate database of hardware and accessories. Knowledge of and experience with software packages including the Microsoft Office suite and Adobe Acrobat. Understanding of network essentials, troubleshooting network and cable connectivity using Fluke equipment. Installs and troubleshoots IP cameras, such as Jabbers and desktop cameras used throughout the command. Performs Software patch version upgrades and hardware driver installations as needed on a daily basis. Supports Blackberry, Android and Apple device administration including the adding, modifying, and deleting of user accounts. Configures, updates, and manages Blackberry, Android, and Apple devices, CAC sleds and other supported applications and peripherals. Hardware replacement and refresh as needed. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodationteksystems .com for other accommodation options.
Estimated annual salary
$38,490
average
Minimum
$32,498
Maximum
$54,025

TASKS

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

TEKsystems

Type

Subsidiary or Business Segment

Size

1001 to 5000 employees

Revenue

$2B to $5B

Location

Hanover, MD

Industry

Business Services

Founded

1983

CEO

Jay Alvather

Job Filters

Who are we? We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North...Read more
Technical Staffing Recruiter- RogersTEKsystems, IncRogers, AR
YOUR CAREER, AMPLIFIED Who Are We? We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune...Read more
Mobility SupportTEKsystems, IncCharlotte, NC
looking for infrastructure administrators who will be responsible for supporting mobility enterprise products and maintaining the infrastructure environment. This includes Blackberry Enterprise Server support, iOS and Android, server application patching...Read more
Jr Systems AdminTEKsystems, IncChapel Hill, NC
Top Skills Details 1. Basic systems administration work, at least one year of supporting a virtualized Windows Server environment - ability to identify root cause of an issue, troubleshooting to get server back online 2. Experience with vulnerability...Read more
HelpdeskTEKsystems, IncDowners Grove, IL
Currently looking for a helpdesk technician who has 1-2 years of service desk/helpdesk experience. They must be able to support workstation issues, MS office products, password resets, and basic break/fix support. A lot of the tickets will get forwarded to...Read more

Closed Job Filters

Technical Project ManagerTEKsystemsChicago, IL
TEKsystems is partnering with a large enterprise client here in downtown Chicago for a technical project manager for a contract opening. Rate will vary based on experience. Candidates must be local toRead more
Infor LN ERP DeveloperTEKsystemsBuford, GA
***** MUST BE ABLE TO WORK W2 ***** We're in need of an experienced Infor LN ERP developer to take the lead with set-up, customization and long-term maintenance of a new ERP system. This is aRead more
PC Technician (Computer Support)TEKsystemsMinneapolis, MN
Position - PC Technician Location - Saint Paul, MN Duration - 2019-12-02 to 2020-06-01 Pay W2 (No Benefits) Description: Description: 1 to 2 years of experience as PC technician with strong backgroundRead more
We are a Stamford/Greenwich based technology company that is looking for an internal IT resource. We offer a good compensation package with benefits, a pleasant working environment, and regular M-FRead more
Desktop Support ConsultantTEKsystemsNeptune City, NJ
Our client is looking to on-board field techs to help with resolving desktop related issues such as imaging, email, software & hardware deployments, printer issues etc.. This team provides desktopRead more
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