Carrier Enterprise is looking for a dynamic individual who will work to develop employee training programs to support the transformation of our Company through people. This position will assist in defining and implementing strategies that create an exciting, sustainable, learning environment while ensuring we work toward improving knowledge, skills, and behaviors that are needed to develop our people and ultimately change the customer experience.
Reporting to the Vice President of Human Resources, the Training Specialist will consult with stakeholders and other senior management to determine the learning needs of employees required to exceed customers' expectations. S/he will also assist in overseeing the development of the training curriculum, training programs and delivery mediums, as well as the implementation of learning strategies that drive performance based results.
* Assist in creating and developing the company wide training strategy
* Creating, implementing and maintaining training curricula and programs for a variety of mediums including classroom, one on one, and web based/technology assisted delivery
* Regularly interacting with regional and functional resources in a wide-spread multi-state environment
* Delivering on a functional learning and development strategy to maximize learning solutions across Carrier Enterprise
* Oversee the delivery of training programs including measuring overall training effectiveness
* Maintaining current knowledge of best practices in learning and development solutions, industry practices, and implementation solutions
* Manage projects through all phases including planning, resourcing and communication
* Ensure deliverables are aligned with the expectations of the organization
* Act as subject matter expert on cross functional teams
Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).
The ideal candidate will demonstrate flexibility, teamwork, and have the ability to work well in a matrixed environment. Accordingly, critical success factors will include the ability to develop partnerships within business units and functional areas and identify trends which may present opportunities or reflect gaps in the learning and development capabilities. The ideal candidate will also have strong facilitation skills including the ability to quickly gain credibility with learners.
* Bachelor's degree in Business, HR, Organizational Leadership or similar
* Must have 3-5+ years' experience as a Training Specialist or Coordinator in a corporate environment
* Previous experience with learning management systems
* Knowledge of instructional design and training techniques
* At least one year with e-learning, social, and informal learning methodologies
* Excellent knowledge of adult learning styles and training principles, techniques, and tools
* Excellent written and verbal communication skills
* Excellent logistic management abilities (organization, planning, time management)
* Creative and innovative to bring new ideas to training methodologies
* Organized with ability to handle multiple priorities
* Occasional travel
Application currently closed
Estimated annual salary
Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.
Design, plan, organize, or direct orientation and training programs for employees or customers.
Offer specific training programs to help workers maintain or improve job skills.
Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
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