You will be supporting our Trunk Club online customers across the country . This fast-paced role assists customers while accurately entering customer information, notes and messages via phone, live chat and/or email.
Candidates must reside within the state of Oklahoma - there may also be additional eligibility requirements
Schedules: Full time schedules of 8-hour shifts, 5 days per week including one weekend day. Specific schedules will be available at time of offer
Looking for full availability within the following: Monday-Friday 8AM - 8PM CT , Saturday-Sunday 9AM-5:30PM CT
Training: Mandatory, paid training required
**All Required Technical Equipment will be provided prior to start date
A day in the life…
Consistently deliver Nordstrom’s legendary customer service by supporting our customers via phone, chat and/or email. Our Customer Care Specialists are empowered to answer inquiries, resolve concerns and connect our customers with the products and services that create loyal Nordstrom customers.
Our inbound contact center is a fast-paced environment where Customer Care Specialists successfully troubleshoot and resolve a high-volume of contacts by navigating multiple systems. Our Work from Home Customer Care Specialists engage and collaborate with their team members virtually inclusive of team and recognition meetings.
Multi-tasking is key as this role requires the ability to assist customers while accurately entering customer information, notes, messages and orders via phone, live chat and/or email into our order management systems.
To deliver renowned customer service, you will be trained and empowered to provide great service. In this environment you’ll need to achieve and maintain performance measures with an emphasis on customer satisfaction, quality, reliability, and attention to detail.
Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once
Strengths in critical thinking, problem solving, self-motivation, professionalism, accountability, multi-tasking and time management
A quiet secure home work space and the ability to be available to accept customer contacts for an 8-hour shift with scheduled meal and rest periods, overtime may be required to meet business needs
Excellent verbal and written communication along with active listening skills
The ability to work a set schedule, with required overtime as business needs; flexibility required during peak hours and severe weather
6+ months experience within an inbound call center required
6+ months experience within a retail environment preferred
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com at http://www.nordstrom.com/ .
© 2020 Nordstrom, Inc.
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. The retail industry is rapidly changing, and we have interesting, complex problems to solve every day – from developing cutting-edge technology and opening new stores, to designing fresh, must-have fashion.
Whether you’re a genius engineer, a phenomenal salesperson or a supply chain guru, we invite you to bring your unique talents and join our team. We’ve been on the Fortune™ 100 Best Places to Work list for more than 20 years because we reward great work, promote from within and celebrate diversity.
Our values are the core of who we are. They inspire our employees, delight our customers and bring our business to life every day.
We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.
OWNERS AT HEART
We treat every interaction as an opportunity to make an impact and deliver excellence.
CURIOUS AND EVER CHANGING
We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.
HERE TO WIN
We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
WE EXTEND OURSELVES
We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.
Come on! Join us!
Company - Public
Tulsa, OK, and others
Shoe StoresRetail - Clothing
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