Cupertino, California-based Apple designs, manufactures, and markets mobile communication and media devices, computers, and various related software (the Mac, iPhone, iPad, and Apple Watch, iTunes, the App Store, Apple Music, and several other). Apple is committed to make the best products in the market, creating solutions that serve everyone. Apple celebrates inclusion and diversity, and believes in the power of an accepting culture. Strengthening its commitment to leave the world better than we found it, Apple has been supporting underserved schools in the US as part of ConnectED, pledging $100 million of teaching and learning solutions since 2014. Environmental sustainability is also at the forefront of the Apple core values - it strives to develop products that make the least environmental impact. At Apple you can take advantage of health and wellness resources and time-away programs including the option to buy Apple stock at a discount, charity events, reimbursement for continuing your education, and special employee pricings on Apple products.
Keeping an Apple Store thriving requires a diverse set of leadership skills, and as a Manager, you’re a master of them all. In the store’s fast-paced, dynamic environment, you exhibit composure as you learn from each new challenge. You build and inspire high-performing teams of unique individuals who deliver positive experiences for customers as they learn, shop, and get support. Most importantly, you share the Apple vision with employees and customers.
Proven ability to drive amazing customer experiences — and results — through team development.
Experience with diplomatically managing multiple commitments to customers, staff, and operations.
Ability to adapt to challenges while remaining calm in a constantly changing retail environment.
As a Manager, you're responsible for inspiring your team to create ownership opportunities for customers on the sales floor. Elsewhere, you guide the talent that provides technical support and training, while working in partnership with the business team. And behind the scenes, you oversee operations such as inventory and visual merchandising. You actively build your teams - hiring, training, and developing team members in all these disciplines and more. Supporting Apple simplicity is a complex job, and you make it look easy.
- You have demonstrated leadership ability with at least five years of experience in a customer-facing sales setting.
- Cross-industry experience is welcome.
- You have a passion for learning about Apple technology and products.
- Multilingual ability is a plus.
- You’ll need to be flexible with your schedule. Your work hours will be based on business needs.