Expired job

Just missed a job?

Sign up and never miss an opportunity again!

User Experience Researcher job

FinancialForceBellevue, WA
FinancialForce jobs

Company

Salary

Skills

Company Description

Founded in 2009, FinancialForce is the leading Cloud ERP vendor with apps built entirely on the Salesforce platform. The company’s Financial Management, Professional Services Automation (PSA), and Human Capital Management (HCM) offerings provide services-centric businesses with a platform that organizes sales, services, finance and HR entirely around their customers. Headquartered in San Francisco, FinancialForce is backed by Salesforce Ventures, Technology Crossover Ventures, Advent International and UNIT4.

Job Description

User Experience Researcher

Bellevue, WA

WHO WE ARE

FinancialForce delivers the #1 professional services automation (PSA) and the only customer-centric ERP solution. We accelerate business value with comprehensive best practices and the most intelligent analytics-all on the leading business cloud platform from Salesforce.

FinancialForce knows that each individual brings something special to the team, exemplifying a diverse and inclusive work environment. We embrace your authenticity and encourage our employees to "Bring Yourself" to work every day!

THE ROLE

The User Experience Researcher will be responsible for (1) executing deep research into our customers' needs and also (2) maturing research within the organization. As part of the UX Design team, the UX researcher will balance hands-on project work with evangelizing research best practices in the product organization.

In executing research activities, the UX researcher will uncover deep user needs and goals through contextual research into diverse and complementary users. The culmination of this research will result in supporting product strategy by representing user needs, task and workflow models reflecting users' journeys, and personas. The researcher will also support designers as they engage in specific user research activities during the design validation process.

While executing research activities for a particular product focus, this role will partner with additional researchers and colleagues to lay the groundwork for maturing the research practice as a whole within the organization. This includes influencing, educating, and helping non-researchers as they work with research specialists for the first time. It also includes advising senior leadership on the organizational support required to successfully execute research within the company, such as technology investments, insights investments, data investments, etc.

You will be part of a design team responsible for building new and enhanced products and services for our enterprise customers. You will have the opportunity to bring your knowledge of building great user experiences and take it to a new level as you dive in and champion intuitive design and effortless usability.

WHAT YOU WILL DO IN THIS ROLE

  • Lead research projects
  • Uncover a deep understanding of user needs and goals at the product level using a variety of research techniques informed by your experience.
  • Communicate these insights to the wider business using techniques such as task and workflow models, user journey maps, personas etc.
  • Take responsibility for coordinating, planning, and prioritizing user research projects, from broad user research to helping others with usability testing.
  • Execute key research efforts remotely and in person at customer locations across the world.
  • Identify research needs through close collaboration with cross functional members of the product team.
  • Mentor and support designers through the process of testing their designs (wireframes, prototypes, etc).
  • Advise non-design partners, such as product managers and scrum product owners, through their specific user research efforts.
  • Actively collaborate with research and non-research partners to build a 'repository' of research-based usability knowledge.
  • Build the practice of research in the team, and build tools and methods to enable team members to use these assets effectively.
  • Advocate for and be the voice of FinancialForce's customers in the product development process.
  • Advise peers and colleagues on best practices for conducting research.
  • WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE

    • To effectively execute the objectives of the position, the UX researcher will be an active member of the UX design team while significantly partnering and collaborating with product partners and product specialists, including: Design managers and designers, Product managers and scrum product owners and Engineering managers and partners
    • 5+ years hands-on UX research design, ideally for enterprise applications
    • Demonstrable experience with a wide variety of research techniques and methodologies
    • Demonstrated success communicating and driving a research vision
    • Experience in coaching and mentoring others so they undertake impactful research efforts.
    • Experience collaborating with senior executives to understand business objectives; ability to present research objectives, process and vision to senior leadership
    • Project management experience
    • Proven track record in coordinating and running research projects throughout all phases
    • Demonstrable knowledge in usability testing, customer interviews, ethnographic observation and other relevant methods of quantitative and qualitative research; experience with cutting-edge research techniques
    • Demonstrated ability to synthesize and communicate results clearly, meet tight deadlines, apply strong analytical skills, and operate independently
    • Ability to evangelize the benefits of research and to influence key decision-makers in necessary investments and advances

    As an equal opportunity employer, FinancialForce does not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, marital status, religion, national origin, ancestry, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. If, and as required by the San Francisco Fair Chance Ordinance or any other applicable federal, state, or local law, FinancialForce considers qualified applicants with arrest and conviction records for employment. FinancialForce also has an accommodation process to reasonably accommodate applicants and employees with disabilities. For more information or if you have a need, contact (see application details).

    #LI-BG1

    Estimated annual salary
    $101,624
    average
    Minimum
    $84,426
    Maximum
    $109,673

    TASKS

    • Write supporting code for Web applications or Web sites.
    • Design, build, or maintain Web sites, using authoring or scripting languages, content creation tools, management tools, and digital media.
    • Back up files from Web sites to local directories for instant recovery in case of problems.
    • Write, design, or edit Web page content, or direct others producing content.

    SKILLS

    • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
    • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
    • SpeakingTalking to others to convey information effectively.

    KNOWLEDGE

    • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
    • MathematicsKnowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
    • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
    • Communications and MediaKnowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    FinancialForce

    Type

    Company - Private

    Size

    501-1000

    Location

    Multiple locations

    Industry

    Prepackaged Software

    Founded

    2009

    CEO

    Tod Nielsen

    Job Filters

    Description Regional Vice President of Sales Netherlands WHO WE ARE FinancialForce delivers the #1 professional services automation (PSA) and the only customer-centric ERP solution. We accelerate business value with comprehensive best practices and the...Read more
    The new Vice President of Sales, Southeast Region will be responsible for expanding FinancialForce?s presence by heading up the company?s sales activities.? He/she will be called upon to deliver the quarter-to-quarter sales results needed to achieve...Read more
    Regional Vice President, North Central Sales Chicago, Illinois Description Regional Vice President of Sales Chicago, ILL WHO WE ARE FinancialForce delivers the #1 professional services automation (PSA) and the only customer-centric ERP solution. We...Read more
    Account Executive, CommercialFinancialForceLos Angeles, CA
    DescriptionWHO WE AREFinancialForce delivers the #1 professional services automation (PSA) and the only customer-centric ERP solution. We accelerate business value with comprehensive best practices and the most intelligent analytics—all on the leading...Read more
    Senior Accounts Payable SpecialistFinancialForceSan Francisco, CA
    Senior Accounts Payable Specialist Accounting & Finance San Francisco, California Description Senior Accounts Payable Specialist San Francisco, CA WHO WE ARE FinancialForce delivers the #1 professional services automation (PSA) and the only customer...Read more

    Closed Job Filters

    Account Executive, CommercialFinancialForceDallas, TX
    Account Executive, Commercial Sales Dallas, TX Description Account Executive, Commercial WHO WE ARE FinancialForce delivers the #1 professional services automation (PSA) and the only customer-centricRead more
    Account Executive, CommercialFinancialForceRichmond, VA
    Account Executive, Commercial Sales Richmond, VA Description Account Executive, Commercial WHO WE ARE FinancialForce delivers the #1 professional services automation (PSA) and the onlyRead more
    Application Support Analyst - Financial Management Solutions Portland, OR We will also consider qualified applicants in San Francisco, CA for this position. ABOUT FINANCIALFORCE FinancialForceRead more
    Account Executive, CommercialFinancialForceHartford County, CT
    Account Executive, Commercial Sales Hartford, CT Description Account Executive, Commercial WHO WE ARE FinancialForce delivers the 1 professional services automation (PSA) and the only customer-centricRead more
    Regional Vice President of Sales Atlanta, GA or Charlotte, NC WHO WE ARE FinancialForce delivers the #1 professional services automation (PSA) and the only customer-centric ERP solution. We accelerateRead more
    Similar jobs in the area
    UX ResearcherAmazonSeattle, Washington
    Kindle E-reader and apps are some of the world’s largest and most beloved places to read digitally. The Books Design Studio, the team who design the top rated Kindle iOS and Android apps, E-readers, tablets and more, are seeking a talented and customer...Read more
    Job Summary Conduct independent research on multiple aspects of how users engage with Client products and experiences. Collect and analyze user behavior via quantitative methods, benchmark studies, lab studies and surveys. Work with designers, product...Read more
    UX ResearcherFacebook Inc.Seattle, Washington
    COVID-19 update: Protecting the health and safety of our communities—including our teams and of those considering a career at Facebook—is our highest priority. We continue to closely monitor the evolving situation and we appreciate your understanding and...Read more
    UX ResearcherCBRE GroupSeattle, WA
    Team:CBRE Build is a highly independent innovation team tasked with bolstering the strategic advantage of the world’s largest commercial real estate services company through technology. By delivering innovative products using modern best practices we are...Read more
    flexjobs
    Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends—it's up to you. Earn Good Money. You’ll earn by bringing people the food they love from local restaurants. Choose...Read more
    At Indigo Slate we work with and support several large-scale technology companies in the Pacific Northwest. Right now, we are helping one of our Tel-Co clients find another UX Researcher to join their Social Messaging AI Team. This is a 20 hour a week...Read more
    UX ResearcherFacebookWoodinville, WA
    Building delightful new interactions is a crucial part of our mission of creating the future of VR and AR technology. As a UX Researcher in the AR interaction team at Facebook Reality Labs in Redmond WA, you'll be tackling the most exciting challenges of...Read more
    UX Researcher Seattle, Washington, United States Digital and Technology Requisition # 20002998 Post Date Feb 26, 2020 Team: CBRE Build is a highly independent innovation team tasked with bolstering the strategic advantage of the worlds largest commercial...Read more
    WaferWire is looking for an UX Researcher for one of our clients in Redmond, WA Role: UX Researcher Job Description: This role will work as part of the design team under the guidance of senior researchers. Youll study how customers are using data tools...Read more
    The PeopleTech team is reinventing how people become Amazonians. We create HR products and experiences for employees throughout their career at Amazon–from seasoned industry veterans looking for their next adventure to new junior talent looking to make...Read more
    Senior UX ResearcherAmazonWebServicesSeattle, WA
    Amazon QuickSight is the next generation suite of business analytics tools from AWS.We empower everyone in the company with analytics. We constantly innovate ways to deliver faster, more intuitive, and more actionable insights at a massive scale. We are re...Read more
    Show more jobs
    500+ more jobs

    Similar jobs

    Senior UX ResearcherAmazonSeattle, Washington
    Over the next several years, education and learning are going to fundamentally change, and Amazon will play a significant part in this transformation. Amazon is investing in new products for learning and is looking for a senior UX research to help build...Read more
    Kindle E-reader and apps are some of the world’s largest and most beloved places to read digitally. The Books Design Studio, the team who design the top rated Kindle iOS and Android apps, E-readers, tablets and more, are seeking a talented and customer...Read more
    WHO WE ARE: The Trade Desk is leading the way to the future of marketing by changing how advertising is bought and sold. Working with the largest brands and agencies around the world, our technology platform helps consumers discover products they want by...Read more
    Our mission is to protect life. Were out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER device to a full suite of hardware and software...Read more
    Principal UX ResearcherAmazonWebServicesSeattle, WA
    Amazon QuickSight is the next generation suite of business analytics tools from AWS.We empower everyone in the company with analytics. We constantly innovate ways to deliver faster, more intuitive, and more actionable insights at a massive scale. We are re...Read more
    Description: As part of a small, passionate, and accomplished team of experts, you will provide the data necessary to design, build and launch rockets faster, cheaper, and with continually higher quality. We accomplish this by building state-of-the art...Read more
    Across the industry, developers are increasingly diversifying the languages they use, platforms they target, and types of applications they build. Microsoft’s Developer Tools Group delivers tools to make all developers successful and productive in building...Read more
    - Principal UX Researcher (19001KLJ)All over the world, people's lives are better because of Oracle. Want to make a difference? Join our company of change-makers.From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she...Read more
    AWS UX ResearcherAmazonWebServicesSeattle, WA
    For more than 11 years, Amazon Web Services (“AWS”) has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 100 fully featured services to millions of active customers around the world—including the fastest-growing...Read more
    Job ID: 967594 | Amazon Web Services, Inc. Amazon QuickSight is the next generation suite of business analytics tools from AWS. We empower everyone in the company with analytics. We constantly innovate ways to deliver faster, more intuitive, and more...Read more