As User Support Specialists, our primary tasks include providing technical assistance and support to users experiencing IT issues. We diagnose and troubleshoot hardware and software problems, guiding users through step-by-step solutions. We document support cases and resolutions, helping to maintain a knowledge base for future reference. We also collaborate with other IT professionals to escalate complex issues and ensure timely resolution. Additionally, we conduct training sessions and create support materials to empower users with better technical understanding.
Core tasks:
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