This position is located in the National Museum of Natural History (NMNH), Smithsonian Institution. The position is responsible for assisting visitors by providing information about Butterfly Pavilion tickets, Museum services, activities, and exhibits, processing sales on a Point of Sale (POS) cash register and/or operating a ticketing system and assisting in the movement of visitors into and throughout the Museum and entering and exiting the Butterfly Pavilion.
Operates a computerized and online ticketing system, utilizing a POS cash register while accurately handling cash/credit funds.
Works cooperatively with supervisors to facilitate the safe and expeditious movement of visitors into and throughout the Museum.
Provides courteous, professional and knowledgeable service to both internal and external customers.
Responds courteously and knowledgeably to visitor inquiries and resolves visitor complaints and concerns, calling upon a supervisor when needed.
Adheres to cash handling, safety, PII and security policies.
Job family (Series)
Conditions of Employment
Pass Pre-employment Background Investigation
Complete a Probationary Period
Maintain a Bank Account for Direct Deposit/Electronic Transfer
Qualification requirements must be met within 30 days of the job announcement closing date.
Experience: You qualify for this position if you have three (3) months of general experience at the level of difficulty and responsibility equivalent to grade 1 level in the Federal service. This experience should demonstrate clerical, office, or other work that indicates the ability to acquire the competencies necessary to perform the duties of this position.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.
Or Education: High school graduation or equivalent
Special Instructions for Foreign Education: If you are qualifying by education and/or you have education completed in a foreign college/university described above, it is your responsibility to provide transcripts and proof of U.S. accreditation for foreign study. For instructions on where to fax these documents, see the "Required Documents" section of this announcement.
Please see Benefits at for a complete
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application will be evaluated first for the basic qualifications described above. The applications that meet the basic qualifications will be evaluated further against the following criteria:
Ability to perform routine tasks involved in collecting cash and authorizing credit cards payments with accountability and accuracy.
Ability to communicate well in a high-pressure public setting.
Ability to handle basic problems relating to a guests issues or questions.
Ability to read and comprehend simple instructions, short correspondence and memos.
Your resume and supporting documentation will be compared to your responses to the occupational questionnaire or other assessment tool for consistency. If a determination is made that you have rated yourself higher than is supported by your resume, you will be assigned a rating commensurate to your described experience. Your resume should provide detailed information regarding how your education and experience relate to this position, including the major duties and qualifications criteria listed.
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Background checks and security clearance
Drug test required
Your application package should include the following documents:
Resume - Your resume can be uploaded and attached to your application or created using the USA Jobs on-line resume builder. If you want to receive full credit for relevant experience your resume MUST contain the job title (including the occupational series and grade if it is Federal), duties, starting and ending dates (month and year), hours worked per week, and salary.
USAJOBS has guidance on how to ensure that you submit a complete resume: If you have not written a Federal resume before, you may watch this on the, or read through a helpful on the to learn what details you should, and should not, include in your resume. If any of the above information is not included in your resume we may not be able to fully credit you for your experience.
Unofficial school transcripts, if the position has an education requirement or if you are using education to qualify. If selected for the position, you must provide an official transcript before appointment.
Proof of U.S. accreditation for foreign study, if applicable.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from .
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
This job originated on . For the full announcement and to apply, visit . Only resumes submitted according to the instructions on the job announcement listed at will be considered.
Total job postings in the last 12 monthsBased on 130 job boards, duplications excluded
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