Job Description

Job Description:

Role Summary/Purpose:

This role reports to the SVP, HR – Global Service Delivery & Transformation. As the VP, Human Resources for the Global Service Delivery & Transformation team your primary business clients will be the US Servicing & Customer Service executives; acting as a business partner on servicing initiatives including driving critical thinking around learning, performance metrics and talent management strategies across the organization. This role will work closely with HR Managers globally who have a connection point with operational servicing to drive connections across global servicing.

We’re proud to offer you flexibility! This position is eligible to work remote, where you will work from home, and may require you to occasionally commute to one of our hubs for in person engagement activities such as team meetings, training, and culture events. Remote candidates will be considered who live near any Synchrony hub locations.

Essential Responsibilities:

Leads US Servicing HR team
Partner with the US Servicing leadership teams to ensure alignment and implementation of business and HR strategies, policies, and programs, and create and deliver cost effective HR solutions for complex, strategic business issues.
Partner with managers of people to provide strategic direction and delivery related to organizational design, recruiting, succession management, talent management and development, employee relations matters, resource planning, compensation and benefits, and performance management.
Partner with leaders to promote a great culture in support of Synchrony’s values, diversity and flexibility and help ensure meaningful engagement and recognition action plans are developed.
Act as an ‘agent of change’ and drive culture shifts to meet longer term business goals, strategies, and revenue targets.
Manage employee relationships on a proactive basis
Implement and monitor the Performance Management and Career processes, to develop a performance driven culture. Facilitating the identification and management of High Potential individuals and identifying training, education and development needs and providing appropriate solutions, tailored to meet the needs of individual businesses.
Provide input into assessments on current and future employee potential; support the completion of Talent Reviews and succession plans; identify and be aware of potential Talent at all levels of the organization.
Identify key human resource needs and partners with leaders and HR peers to provide a full complement of services to the organization.
Partner with external staffing organizations to develop knowledge of key talent and to foster a diverse candidate pipeline.
Monitor adherence to all relevant Human Resource-related policies and practices.
Rigorously manage HR compliance in accordance with applicable employment laws, state and government regulations and Synchrony policies and procedures.
Manage employee relations concerns/escalated issues within client group.
Execute/translate US HR policies and procedures.
Serves as the Ombuds representative across Tech & Ops
Perform other duties and/or special projects as assigned

Qualifications/Requirements:

Bachelor's degree or in lieu of degree 10+ years of HR experience
Minimum 8+ years of increasing HR Generalist experience in Human Resources.
Past or current experience supporting multiple executive level clients, exempt and non-exempt employees.
Strong skills at building relationships with various levels in an organization.
Past or current experience supporting a geographically diverse, matrixed client group.
Demonstrated strength in coaching, employee relations and conflict resolution
Proven experience as an effective business partner for senior levels

Desired Characteristics:

Experience within financial services and/or technology organizations.
A minimum of 12-months experience working with remote/virtual teams
Excellent verbal and written communication, interpersonal, organizational, and multi-tasking skills.
Past or current experience supporting multiple executive level clients
Experience with regulations such as OFCCP audits, EEOC Complaints and resolutions and AAP reporting.
Master’s degree in Human Resources or Business-Related Field
Very strong influence and change management skills
Demonstrated ability to drive HR processes and to deliver high quality HR services in a fast paced, high change environment

Grade/Level: 14

The salary range for this position is 115,000.00 - 230,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Eligibility Requirements:

You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ (https://www.synchronycareers.com/our-culture/#diversity) , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Human Resources

This job was posted on Sat Feb 18 2023 and expired on Fri Mar 03 2023.

Minimum $14K /yr

$157K /yr Average

Maximum $1M /yr

Tasks

Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

Advise managers on organizational policy matters, such as equal employment opportunity and sexual harassment, and recommend needed changes.

Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.

Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.

Represent organization at personnel-related hearings and investigations.

Negotiate bargaining agreements and help interpret labor contracts.

Identify staff vacancies and recruit, interview, and select applicants.

Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.

Prepare personnel forecast to project employment needs.

Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion, and employee benefits.

Investigate and report on industrial accidents for insurance carriers.

Administer compensation, benefits, and performance management systems, and safety and recreation programs.

Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.

Plan, organize, direct, control, or coordinate the personnel, training, or labor relations activities of an organization.

Allocate human resources, ensuring appropriate matches between personnel.

Oversee the evaluation, classification, and rating of occupations and job positions.

Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.

Analyze training needs to design employee development, language training, and health and safety programs.

Study legislation, arbitration decisions, and collective bargaining contracts to assess industry trends.

Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.

Prepare and follow budgets for personnel operations.

Conduct exit interviews to identify reasons for employee termination.

Develop, administer, and evaluate applicant tests.

Develop or administer special projects in areas such as pay equity, savings bond programs, day care, and employee awards.

Contract with vendors to provide employee services, such as food service, transportation, or relocation service.

Provide terminated employees with outplacement or relocation assistance.

Skills

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Coordination - Adjusting actions in relation to others' actions.

Persuasion - Persuading others to change their minds or behavior.

Negotiation - Bringing others together and trying to reconcile differences.

Instructing - Teaching others how to do something.

Service Orientation - Actively looking for ways to help people.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Time Management - Managing one's own time and the time of others.

Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

Knowledge

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.