Welcome Coordinator job

Oak Street Health jobs

Company

Salary

Skills

Benefits

Company Description

Oak Street Health is a network of primary care centers for adults on Medicare that was established in 2012. The organization operates a creative healthcare model based on quality of care over volume of services, which assumes the full financial responsibility of its patients, with the goal of restoring healthcare as it should be. In Michigan, Illinois, Pennsylvania, Ohio, Indiana, Texas, Rhode Island, North Carolina, New York, Tennessee, and Mississippi, Oak Street Health currently operates over 70 locations. Every Oakie is a mission-driven person who goes above and beyond to help their colleagues and patients. It offers perks to the employees such as paid leaves, medical insurance, and assessment program.

Job Description

Description

Company : Oak Street Health

Compensation : $17.50/hr

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers that provides higher quality health and wellness care that improves outcomes, manages medical costs, and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patient’s communities, we can keep our patients healthy and then reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people in Illinois, Indiana, Michigan, Pennsylvania, and Ohio. At 40 locations, and with an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about the mission to rebuild healthcare as it should be.

http://www.oakstreethealth.com.

Role Description

Oak Street Health takes a team-based approach to providing outstanding patient care. Our Service Team builds individual relationships with our patients and ensure they are happy with their experience. The Service Team is responsible for delivering excellent, high-touch assistance to our patients everyday.

Welcome Coordinators are an integral part of Oak Street Health. You will be the first impression we make on our patients. You will efficiently juggle many tasks: ownership of our Welcome and Community Areas, management of inbound and outbound phone calls, as well as managing patient referrals and medical records. We also expect you to be highly flexible, covering when needed in other local locations.

Responsibilities:

  • Welcoming patients and conducting check-in with required forms
  • Collect co-pays
  • Updating patient information and making changes in electronic medical record platform
  • Scheduling appointments within electronic medical records platform
  • Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
  • Managing patient referrals by scheduling those appointments and completing authorizations
  • Requesting medical records, routing documents to clinical staff for review, and uploading documents into electronic medical record platform
  • Assisting new patients with paperwork
  • Assisting with community room events
  • Other duties as assigned
  • The Welcome Coordinator reports to the Clinic Administrator

    What we’re looking for

  • A flexible and positive attitude
  • A welcoming and nurturing attitude toward our patient population of older adults
  • Strong computer skills and basic knowledge of Microsoft Excel.
  • Experience in customer service setting
  • Professional phone etiquette
  • High level of integrity
  • Proficient PC skills
  • College degree preferred, some college required
  • Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
  • US work authorization
  • Someone who embodies being “Oaky”. What it means to be OAKY:Creating an unmatched patient experienceDriving clinical excellenceTaking ownership and driving for resultsBeing scrappyRadiating positive energyAssuming good intentions
  • Why Oak Street?

    Oak Street Health offers our coworkers advantages that can’t be found in other healthcare companies, including:

  • The opportunity to be part of a hyper-growth company focused on changing the future of healthcare.
  • High levels of responsibility and opportunities for rapid advancement
  • Generous retirement options, paid vacation/sick time, as well as health, vision and dental benefits
  • Supportive and fun culture
  • Why does Oak Street Health offer all of these benefits? Because we know what it takes to deliver the highest level of care, and our team deserves the best resources to succeed and enjoy their work. In return, we expect the best out of our co-workers.

    Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers

    Estimated annual salary
    $42,125
    average
    Minimum
    $27,689
    Maximum
    $65,539

    TASKS

    • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
    • Resolve customer complaints or answer customers' questions regarding policies and procedures.
    • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
    • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

    SKILLS

    • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
    • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
    • SpeakingTalking to others to convey information effectively.

    KNOWLEDGE

    • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
    • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
    • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
    • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    Health InsuranceSick Days
    Dental InsuranceVacation & Paid Time Off
    Retirement PlanVision Insurance

    Oak Street Health

    Type

    Company - Private

    Size

    Medium

    Location

    Multiple locations

    Industry

    Healthcare

    Founded

    2012

    CEO

    Mike Pykosz

    Job Filters

    Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in...Read more
    Company: Oak Street Health Title: Registered Nurse Bilingual Spanish Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical...Read more
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    Title: Primary Care Physician Company Description Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides...Read more
    Sales ManagerOak Street HealthSt Louis, MO
    Company: Oak Street Health Title: Sales Manager (Outreach Director) Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers that provides higher quality health and wellness care that improves outcomes, manages...Read more
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    Closed Job Filters

    Pharmacy TechnicianOak Street HealthChicago, IL
    Description Company: Oak Street Health Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers that provides higher quality health and wellness care thatRead more
    Medical DirectorOak Street HealthNot Specified, MI
    The Medical Director will join Oak Street Health at a critical time in the history of our company and of primary care. The opportunity for impact is large and growing, and Oak Street is leading theRead more
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    Company: Oak Street Health Title: Pharmacy Technician Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers that provides higher quality health and wellnessRead more
    Center Operations SupervisorOak Street HealthIndianapolis, IN
    Description Company: Oak Street Health Oak Street Health is a rapidly growing company of primary care centers for adults on Medicare in medically-underserved communities where there is little to noRead more
    Primary Care Physician - EastgateOak Street HealthGrand Rapids, MI
    Title: Primary Care Physician Oak Street Health is a rapidly growing company of primary care centers for adults on Medicare in medically-underserved communities where there is little to no qualityRead more
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