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3.3
46 ratings
3.2
Salary & Benefits
3.3
Professional growth
3.4
Work-Life balance
3.2
Recognition & Support
3.2
Culture & Values
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West Corporation is an American telecommunication firm that provides large-scale inbound, interactive, outbound & internet services. The firm is a subsidiary of Apollo Global ManagementThe firm's customer contact solutions and conferencing services are designed to enhance its customers' cost structure and provide high-quality reliable services. West Corporation was founded in 1986, and its headquarter is based in Omaha, Nebraska, United States. The company offers highly competitive pay packages, healthcare benefits, a 401k plan, and other perks to its employees. West Corporation provides prepaid calling cards, third party verification, interactive chat, dealer locator, complaint resolution, electronic commerce, full account management, promotions, and loyalty programs worldwide.

Company - Public
$2B to $5B
Large
Multiple locations
Computer Systems Design Companies, Telecommunications Companies, Design Firms, Appliance & Electronics Companies
1986
Tom Barker
What departments West Corporation employees work at?
DepartmentsRatio
other occupation42.8%
Customer Service10.4%
Sales Managers & Supervisors8.5%
Management - Other8.3%
Computer / IT - Other6.4%
Sales - Other6.2%
Human Resources5.4%
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Team

Professional experience

How many years of experience do West Corporation employees have before joining?
Years of experience at West Corporation: Newcomers: 22%, Experiencers: 14%, Experts: 20%, Veterans: 44%. West Corporation employees have 8+ years experience on average before joining.
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Where did West Corporation employees work before joining?
Where they've worked before West Corporation: Alorica, First Data, INXPO. Typical West Corporation employees have worked at Alorica.
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Alorica
First Data
INXPO
What industries did West Corporation employees work in previously?
Industry Background: The most typical industries of West Corporation: Computer Systems Design Companies, Telecommunications Companies, Software Publishing Companies, Insurance Agency & Brokerage Firms, Niche Retailers. West Corporation employees most
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Where did West Corporation employees work before joining?
Past employers' size at West Corporation: Small: 32%, Medium: 13%, Large: 55%. Most West Corporation employees have previously worked at large companies.
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Educational background

What did employees at West Corporation study?
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Where did employees at West Corporation study?
Bellevue University
Fox Valley Technical College
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Employee data

How long do people stay in a role at West Corporation?
Time employed at West Corporation: <1: 12%, 1-3: 19%, 4-8: 40%, 9-13: 16%, 14-20: 9%, 20+: 4%. Most West Corporation employees stay with the company for 4-8 years which is more than the industry average.
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How does West Corporation rank for age & gender diversity?
Gender ratio at West Corporation: 57.0% Male and 43.0% Female. Age ratio at West Corporation: 16-20: 0%, 21-30: 34%, 31-40: 34%, 41-50: 20%, 51-60: 11%, 60+: 2%. West Corporation rates - 13.0% more female than the industry average. Most West Corporat
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Career advancement

How does West Corporation rank for career advancement?
Career advancement at West Corporation: medium. West Corporation ranks medium for career advancement which is same as the industry average.
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What companies do West Corporation employees go on to work at?
Future employers of West Corporation: Alorica, CSG, First Data, Kiewit Corporation, Mutual of Omaha. People who work at West Corporation most typically go on to work for the Alorica.
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Alorica
CSG
First Data
Kiewit Corporation
Mutual of Omaha

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West Corporation Reviews and Ratings

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Customer Service Representative
Pensacola, FL - April 7, 2023
Fun and productive
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
The hours were great the supervisors I had was awesome and also the training was a breeze. Paid traing also.

Pros and Cons
Friendly office and co-workers
Parking was intense
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Tier Technical Support
Niles, OH - January 1, 2023
Nice job but arrogant management
3.6
Ratings
3
Professional growth
4
Salary & Benefits
4
Work-Life balance
4
Recognition & Support
3
Culture and Values
Enjoyed working the job enjoyed the it comes to being pregnant and needing time off they always seem to find a way to get rid of you Because they don't want to retrain a pretty woman after her 6 week leave and I and a couple other people I know who were pregnant at the time had that happen they found some excuse to get rid of us

Pros and Cons
Great pay great job
Bad attitude for management
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Account manager for AT&T
Omaha, NE - November 4, 2022
Low wages high expectations
1.4
Ratings
2
Professional growth
2
Salary & Benefits
1
Work-Life balance
1
Recognition & Support
1
Culture and Values
I absolutely hated this job. The time’s wasted with new metrics to meet to get any bonuses. If you manage to make these metrics the bonus maybe $100. When I left I gave no notice. I could wait to get a different job

Pros and Cons
Coworker were friendly
Costant changes to responsibilities. Never could do your job 100%
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csr
Tulsa, OK - July 22, 2022
great place
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
Great Place to work till it was sold to Alorica which is a horrible place to woirk they don't care about the workers

Pros and Cons
Great support and benefits was an easy job
some of the team leads who were assholes
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Customer Service Agent
Beaumont, TX - June 8, 2022
Great work place with interesting people.
4.6
Ratings
5
Professional growth
4
Salary & Benefits
5
Work-Life balance
4
Recognition & Support
5
Culture and Values
I worked for West for 8 years the atmosphere was great. Met lots of new people which I became close friends with. I loved helping customers with billing issues and providing resolutions for their problems and concerns.

Pros and Cons
Great hours, great benefits, friendly environment, raises
Internet was down a lot which caused a lot of late clock ins
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Customer Service Agent
November 25, 2021
Nice productive place to work.
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
Working at this company fun easy laid back job the supervisor and management are super helpful. They work with your schedule.

Pros and Cons
Works with good management.
No cons management is very helpful.
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Customer Account Manager
Pensacola, FL - June 22, 2021
Was one of the most stressful job I have ever worked at.
1.0
Ratings
1
Professional growth
1
Salary & Benefits
1
Work-Life balance
1
Recognition & Support
1
Culture and Values
This was a call in center for AT&T prepaid phone service. The customer care teck was on call lines. You were trained on taking care of customers phone issues. They wrote you up for call times. You were required to log in and take calls while your system was loading. They wrote you up for not going through all there programs even if you could go in resolve the issue in less time. They required you to stay on the calls even if they were rude or cursing you out and was calling in to get credits. Some people called in in excess of over 20 times per day. I am sure that this all comes with a call center.

Pros and Cons
They would order pizza when you would work a Holiday.
There is little to no room for advancement.
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Customer Service Agent
Omaha, NE - June 20, 2021
NICE PLACE TO WORK
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
It was great working for west..great pay...great hours...great people ..great learning expierence. Would recomend them to anyone.

Pros and Cons
Flexible work Scedule
No cons about it..It was great.
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Discussion about West Corporation

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When was West Corporation established?
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Sophie Hayes3 years ago
1986.
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What’s the stock symbol of West Corporation?
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Sophie Hayes3 years ago
WSTC.
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What industry does West Corporation fall under?
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Benjamin Gardner3 years ago
Falls under Computer/Internet
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What’s the gender distribution at West Corporation?
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Isabella Holmes3 years ago
43.0% female, 57.0% male.
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What’s the main location of West Corporation?
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Isabella Holmes3 years ago
It’s Omaha, NE.
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How much revenue does West Corporation generate?
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Benjamin Gardner3 years ago
$2b to $5b.
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What’s the name of West Corporation’s CEO?
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Liam Brown3 years ago
Tom Barker.
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What’s the average length of tenure at West Corporation?
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Liam Brown3 years ago
Typically 4-8 year(s).
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what kind of companies did West Corporation employees work for?
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Benjamin Gardner3 years ago
Large companies before West Corporation.
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How often do employees get promoted at West Corporation ?
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Liam Brown3 years ago
advancement opportunities are medium
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Top future employers of West Corporation employees?
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Isabella Holmes3 years ago
Alorica, CSG, First Data, Kiewit Corporation, Mutual of Omaha, PayPal, Self Employed, West Unified Communications Services.
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Where did employees work before joining West Corporation?
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Liam Brown3 years ago
Alorica, First Data, INXPO, Nasdaq, West Interactive Services, West Safety Services, West -- TeleVox Solutions, West Unified Communications Services.
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How old are West Corporation’s employees in general?
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Sophie Hayes3 years ago
21-30, 31-40.
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Where did most of West Corporation employees go to school?
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Isabella Holmes3 years ago
Bellevue University, Fox Valley Technical College, Metropolitan Community College-Kansas City, University of Nebraska at Omaha, University of Nebraska-Lincoln.
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What is the mission of West Corporation?
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Sophie Hayes3 years ago
"West is Connecting People and Ideas. We are Delivering on Their Potential. We are Improving the Way We Work and Live.".
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Isabella Holmes Career Advocate
Isabella Holmes
Career Advocate
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