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Work at Home Customer Service Representative for #1 Satellite Company - Missouri job

AloricaSaint Joseph, MO
Alorica jobs

Company Description

Alorica was formed in 1999, so you could call us the ultimate millennial. Headquartered in sunny Irvine, California, Alorica employs over 100,000 energetic and dedicated team members in 150 locations across the globe, all driven by one goal: to create insanely great customer experiences.
 
We believe creating consistently satisfied, happy customers through every interaction is not just a goal—it’s the only acceptable outcome. Whether it’s support over the phone, through email, chat, social media, or video, we’ve got you covered.
 
We infuse everything we do with an unwavering belief in Passion, Performance and Possibilities. We hire the brightest, most spirited people—then inspire them to unleash their inner mojo. We don’t just want good. We want the best.
 
We offer:
-  Opportunities for Growth
-  Great Locations
-  Community Partners
-  Referral Bonuses
-  Tuition Reimbursement
-  Passionate, fun-loving team
 
Are you ready to unleash the possibilities?

Job Description

Description


Why Work for Alorica? Enjoy the flexibility and freedom of working at home without the expense and frustrations of long commutes to an office. Save more of your hard-earned money through leveraging Alorica's vast buying power (Alorica Engage) for significant discounts on hundreds of products and services you may use daily. In addition to a competitive hourly plus compensation bonus, be part of a growing organization that can develop your career from an entry level position to front line, middle and executive management that can't be offered from most companies in the US. Alorica has grown from a handful of employees in 1999 to over 100,000 employees today and our fast paced growth has helped our employees be promoted quickly through our organization. Come join the Alorica Work at Home team and supercharge your career path! Job Description WAH Customer Service Representatives are responsible for resolving customer issues, preventing future callbacks through amazing customer service and intuition into customer needs, and promoting the award Satellite products and services while operating at maximum efficiency and with the utmost professional courtesy. MUST BE A CURRENT SATELLITE TV CUSTOMER. Primary responsibilities fall within the following categories:
  • Payments and Billing - accept payments by a variety of methods, offer self-serve payment solutions, explain charges and credits on the customer's bill, and resolve complex billing scenarios
  • Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and educate customers about the many features of our clients award-winning products
  • Accurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phone


Qualifications


Essential Functions: A WAH Customer Service Representative performs the job duties and responsibilities above as well as the following essential job functions:
  • Must currently have Satellite Cable service
  • Working flexible schedules including weekends, holidays, and evenings
  • Regular and predictable attendance
  • Ability to regularly sit for long periods of time
  • Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases
  • Take back-to-back phone calls from internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services
  • Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, etc. You will be constantly measured on these metrics
  • Deescalate upset or irate customers in order to satisfactorily address their customer service needs Team Environment At Home agents will be members of a larger virtual team, with support from a supervisor. There will be additional resources available such as team leads, help desk, and online tools. This is a structured environment and At Home agents will be provided a schedule they must adhere to.
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