Work From Home Customer Service-Healthcare job

256
Work From Home Customer Service-Healthcare
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442
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Fort Worth, TX
17
jobs at
Hinduja Global Solutions
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Company Description

Hinduja global Solutions is located in Sing Sandra Karnataka India. It is a private industry which provide business process management and customer experience lifecycle optimization services. They have 42000 employees working at different. Their estimated annual revenue is 689 million USD. Their main competitors are startek, SITEL group, first source, Abtran, Everiseholding and WNS. Their mission is to make their clients more competitive. Their core Values are global mind set, quality, sustained growth, pride in execution, integrity, customer focus customer focus and empowerment. They provide equal employment opportunities to all the candidates without any discrimination. Their staff come from diverse demographic backgrounds.

Job Description

HGS Healthcare isgrowing! Join our team from the comfort of your home and experience the HGS Healthcare magic. We pride ourselves on shaping careers. We have immediate openingsfor Customer Service Advocates.

HGS Healthcare is a global leader in businessprocess management (BPM) and optimizing customer experience. Having been inbusiness for more than 4 decades our operations serve more than 900 of theworld's top brands.

Benefits of working with HGS Healthcare include:

  • $11.00-$13.50 per hour plus additional bonuses!
  • Performance incentives, paid training within a state-of-art video training environment
  • A comprehensive health plan after 90 days of employment
  • A Real opportunity to grow your career - Working At Home! 90% of our Leaders started their career as a Customer Service Agent

What we are looking for:

  • A WOW personality and ability to empathize with our AMAZING customers
  • Ability to proactively address customer needs in a timely manner
  • Focus on customer satisfaction
  • Ability to adapt and adjust to change in a positive manner
  • Competitive attitude and drive for results

Requirements:

  • At least 18 years of age
  • High School Graduate or GED
  • Year in 1 Job, preferably in customer service environment
  • Reliable Attendance
  • Ability to type 25 wpm
  • Proven oral and written communication skills
  • Comfort with desktop computer system
  • Hardwired internet connection with speeds greater than 5MB upload and 10MB download
  • Secure, private work area at home
  • Flexibility in schedule availability
PandoLogic. Keywords: Customer Service Representative, Location: Fort Worth, TX - 76131 , PL: 525974217
This job was posted on Sun Apr 17 2022 and expired on Thu May 05 2022.
Minimum $23,204
$33,873 average
Maximum $54,247

Tasks

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Solicit sales of new or additional services or products.
  • Order tests that could determine the causes of product malfunctions.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
  • Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Skills

  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Persuasion - Persuading others to change their minds or behavior.
  • Service Orientation - Actively looking for ways to help people.

Knowledge

  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Health Insurance

Hinduja Global Solutions

Description

Hinduja global Solutions is located in Sing Sandra Karnataka India. It is a private industry which provide business process management and customer experience lifecycle optimization services. They have 42000 employees working at different. Their estimated annual revenue is 689 million USD. Their main competitors are startek, SITEL group, first source, Abtran, Everiseholding and WNS. Their mission is to make their clients more competitive. Their core Values are global mind set, quality, sustained growth, pride in execution, integrity, customer focus customer focus and empowerment. They provide equal employment opportunities to all the candidates without any discrimination. Their staff come from diverse demographic backgrounds.
Type

Company - Public

Size

Large

Revenue

$100M to $500M

Location

Multiple locations

CEO

Partha De Sarkar

Website

Visit Website

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